My background includes a Bachelor's degree in Social Services, focusing on accessibility in customer care, and a Master's in Service Design, specializing in making entertainment services accessible for visually and physically impaired individuals. Join me on this journey to transform customer service into an inclusive experience for everyone.

I am your guide to accessible customer service. With over 15 years of hands-on experience in customer service, including catering to individuals with diverse needs, I bring a deep understanding of inclusive practices.