My nearly 40-year career includes Customer Success, sales, marketing, operations and consulting from start-ups to Fortune 40 companies. Industry experience includes software, electronics manufacturing, business services, hospitality, IT services, management consulting and education.

Besides being recognized as a top strategist and influencer in the industry, I'm an engineer, statistician, Lean Six Sigma practitioner, and a 9-year Examiner for the Malcolm Baldridge National Quality Award at the national and Colorado state levels. I have also spent the last ten years applying neuroeconomics, the science of how the brain makes decisions, to enhance the customer experience.