I've been a real estate broker for more than 10 years in Northern Colorado, and for the last 4 years I've run a small team. Forming a team forced me to get organized, figure out efficient tools and processes for managing real estate transactions, getting crystal clear on communication, and truly running my operation like a business. When I think of customer service, it applies to everyone I come in contact with—not just my clients—lenders, title reps, inspectors, and the agent on the other side of the deal. I'm passionate about helping other agents take their business to a new level.