Customer Experience 24/7

My passion is teaching individuals and companies on how to put the customer at the center of what they do. I do this by helping people uncover their customers' and employees' pain points and then creating journey maps that help illustrate where those pain points occur. Once the pain points are understood, I teach people how to ideate and solve those pain points to improve their customers' and employees' lives. Throughout all of this, I help people understand customer trends and the competitive landscape.