With over two decades in IT Service Management, much of it spent implementing ServiceNow, I've built my career helping organisations run IT better. That experience was earned inside global consulting firms including Accenture and Deloitte, delivering ITSM and ServiceNow transformations for enterprise clients internationally.
Today I teach what I've practised. Thousands of IT and business professionals worldwide have used my training to pass certification exams, master ServiceNow and ITSM and put Generative AI to work in their day-to-day roles.
My courses span areas like ServiceNow, ITSM, AI in business and more.
I hold several certifications in ITSM and ServiceNow.
Whether you're chasing your next certification or learning to work alongside AI, my goal is the same. Practical, no-fluff training you can apply immediately.
