ITIL Service Design Course (Intermediate Lifecycle)
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ITIL Service Design Course (Intermediate Lifecycle)

Complete Course which teach all about the ITIL Intermediate Lifecycle Service Design
3.6 (62 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
1,807 students enrolled
Last updated 7/2017
English
Price: Free
Includes:
  • 2 hours on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Understand the Introduction to service design
  • Understand the Service design principles
  • Understand the Service design processes
  • Understand the Common service design activities
  • Understand the Organizing for service design: functions
  • Understand the Technology considerations
  • Understand the Implementation of service operation
  • Understand the Challenges, critical success factors and risks.
View Curriculum
Requirements
  • An Understanding of the ITIL Foundation course makes you eligible for this course
Description

The Service Design (SD) module is one of the certifications within the ITIL® Service Lifecycle work stream. It focuses on the design of IT services and covers the architectures, processes, policies and documentation that will enable you to design services that meet the needs of the organization or programme.

The design process is vital to the continued improvement and development of services within the IT lifecycle and this module will also teach you techniques required to develop, manage and integrate service design into the IT Service management process.

The course introduces the purpose, principles and processes of service design and will also teach you how to organize and implement this as part of overall service management as well as providing guidance on technology-related activities and considerations. It also demonstrates how service design relates to the other stages of the ITIL Service Lifecycle.

The course covers management and control of activities and techniques that are documented in the ITIL Service Design publication, but it does not provide the full detail of each supporting process. 

Good service design can improve the alignment of IT with the overall business and user needs and the certification will illustrate the importance of designing consistent service design practices in order to achieve this. The Service Design module provides guidance on how to create and launch products and services that will meet the immediate and ongoing needs of organizations and programmes.

Who is the target audience?
  • The main target group for the ITIL Intermediate Qualification: Service Design Certificate includes, but is not restricted to:  Chief information officers (CIOs)  Chief technology officers (CTOs)  Managers  Supervisory staff  Team leaders  Service designers  IT architects  IT planners  IT consultants  IT audit managers  IT security managers  ITSM trainers involved in the ongoing management, coordination and integration of design activities within the service lifecycle  Individuals who require a detailed understanding of the ITIL service design stage of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization  IT professionals working within, or about to enter, a service design environment and requiring an understanding of the concepts, processes, functions and activities involved  Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications  Individuals seeking the ITIL Expert Certificate in IT Service Management for which this qualification can be one of the prerequisite modules  Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite.
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Curriculum For This Course
101 Lectures
02:09:10
+
01. Course Overview
29 Lectures 28:04
01. Introduction to Service Design
01:00

02. Covered Topics
00:53

03. Objectives
00:19

04. Benefits of ITIL
00:49

05. ITIL Intermediate Level
00:39

06. ITIL Certification Path
01:41

07. Service Lifecycle Modules
00:42

08. Service Capability Modules
00:37

09. Lifecycle & Capability Module
00:28

10. Managing across the lifecycle
00:38

11. Training and Exam Bodies
00:31

12. Purpose of SD Module
00:35

13. Course Agenda
00:38

14. Main Target Group for SD
00:37

15. Target Candidates for the course
01:16

16. SD Exam Eligibility
00:58

17. ITIL 2011 SD Exam
00:58

18. ITIL 2011 SD Exam Tips
00:10

19. Learning Units Overview
03:02

20. Quiz
00:35

21. ITIL Foundation Basics
01:01

22. Publications of ITIL Lifecycle
00:55

23. Concepts of Service and Value
01:03

24. Service and Value Assets
01:05

25. Creating Value
01:26

26. Value Delivery
01:29

27. Governance
01:35

28. Enterprise Level Mapping with ITSM
01:50

29. Recap
00:34
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02. Course Introduction
24 Lectures 33:40
01. Introduction
00:49

02. ITIL – The Library Constituents
02:02

03. Module Objectives
00:49

04. Service Management
02:00

05. Value Proposition
02:00

06. Utility and Warranty
01:51

07. Value of SD to the Business
00:26

08. Functions, Roles and Processes
03:07

09. Purpose of Service Design
01:17

10. Objectives of Service Design
01:04

11. Benefits of Service Design
03:42

12. Implementation of ITIL Service Mgt
01:38

13. Understanding of SD Package
01:17

14. Content of SD Package
01:42

15. Content of SDP in Detail
01:10

16. Service Requirement
01:04

17. SD and Topology Aspect
01:06

18. Organizational Readiness Assessment
00:52

19. Service Lifecycle Plan
01:29

20. The SDP Lifecycle Plan
01:47

21. Service Operational Acceptance
00:49

22. Service Acceptance Criteria
00:35

23. Example of Service Acceptance Criteria
00:32

24. Summary
00:32
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03. Principles
48 Lectures 01:07:26
01. Introduction
00:32

02. Syllabus Details
00:52

03. Introduction to SD Principles
01:46

04. Composition of Service
02:42

05. Goals of SD
01:40

06. Balanced Design
01:14

07. Policies
00:52

08. Policies Cont
00:35

09. Identifying Technology Domain Requirement
01:36

10. Identifying and Documenting 1
00:43

11. Identifying and Documenting 2
01:32

12. Design Activities
01:39

13. SD Inputs and Outputs
01:08

14. Service Design Inputs
00:25

15. Service Design Inputs
00:28

16. Service Design Outputs
00:40

17. Service Design Outputs
00:43

18. Five (5) Major Aspects of SD
01:23

19. Five (5) Major Aspects of SD 2
01:50

20. Five (5) Major Aspects of SD 3
00:41

21. Aligning New Service to Service Requirement
01:23

22. Designing MIS and Tools
01:40

23. Designing Technology Architecture
01:44

24. Designing Technology Architecture II
01:16

25. Enterprise Architecture
00:42

26. Key Components of Enterprise Architecture
01:42

27. Enterprise Architecture Framework
00:48

28. Designing Processes
02:37

29. Design Measurement Methods and Metrics
01:39

30. Types of Metrics
01:05

31. Metrics Tree
02:16

32. Design Activities
02:24

33. Design Constraints driven by Strategy
02:14

34. External Influence on Solutions Design
03:40

35. Service Oriented Architecture
01:08

36. Service Oriented Architecture Key Principles
01:01

37. Business Service Management
01:43

38. Sourcing Options-Service Design Models
01:50

39. Sourcing Options-Service Design Models II
00:36

40. Insourcing Option
01:21

41. Outsourcing Option
01:42

42. Co-sourcing or Multi-sourcing Approach
01:15

43. Partnership Approach
01:34

44. Business Process Outsourcing Option
01:28

45. Application Service Business Option
01:52

46. Knowledge Process Outsourcing Option
01:38

47. Cloud Services
01:42

48. Summary
00:25
About the Instructor
CertifyCheap International
4.0 Average rating
299 Reviews
3,565 Students
7 Courses
Project, Programme, Programme and ITSM Trainer

CertifyCheap is an online training provider that offers eLearning courses, live instructor-led virtual classes and online examinations for professional certifications

certifycheap is an online trading name for Harrybaker Training, a UK-based Accredited training provider. 

We provide fully accredited online training and exam preparation courses, and re-registration services in project management, risk management, programme management, and IT services management.

Our online training includes courses of study and exam preparation for PRINCE2, PMP, M_o_R, ITIL, MSP, P3O, COBIT5, Lean Six Sigma, Facilitation, PPS, MoP, PMD Pro etc. All courses and exams are accredited by PMI, AXELOS, and APMG, where applicable.