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ITIL Foundation Overview

Get the Overview of ITIL Service Lifecycle Stages one-by-one. A Brief Overview of the ITIL Service Lifecycle Stages.
4.0 (322 ratings)
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3,466 students enrolled
Last updated 5/2016
  • 1 hour on-demand video
  • 1 Article
  • 1 Supplemental Resource
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
Learn the ITIL Foundation Service Lifecycles
Learn the basics of IT Service Management
View Curriculum
  • Basic knowledge of IT will be sufficient to take this course.

Founded in 2012, Master of Project Academy taught 50,000+ IT & Business professionals in more than 170 countries around the world.

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Welcome to ITIL Foundation Overview Course.

This course will provide you a brief overview of the 5 ITIL Service Lifecycle Stages:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement (CSI)

Scope, objectives and goals of each service lifecycle stage is described briefly. Content and Processes of the Service Lifecycle stages are described.

By enrolling in this course, you will be able to:

  • Learn the overview of Service Strategy Service Lifecycle
  • Learn the overview of Service Design Service Lifecycle
  • Learn the overview of Service Transition Service Lifecycle
  • Learn the overview of Service Operation Service Lifecycle
  • Learn the overview of Continual Service Improvement Lifecycle
  • Get downloadable handouts and materials during course

Disclaimer: "ITIL®" is a registered trademark of AXELOS. And this training is delivered by an accredited ITIL education provider.

Who is the target audience?
  • IT Professionals can take this course
  • ITIL Foundation aspirants can take this course
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Curriculum For This Course
Expand All 21 Lectures Collapse All 21 Lectures 01:00:40
ITIL Foundation Overview
20 Lectures 01:00:38
Introduction to ITIL

Structure of ITIL

Introduction: Overview of the Service Lifecycle

Service Strategy-Scope

Service Strategy-Objectives

Service Design-Scope

Service Design-Goals

Service Design-Objectives

Service Design-Business Value

Service Transition-Scope

Service Transition-Purpose

Service Transition-Goals

Service Transition-Objectives

Service Transition-Business Value

Service Operation-Scope

Service Operation-Objectives

Service Operation-Business Value

Continual Service Improvement (CSI)-Scope

Continual Service Improvement (CSI)-Goals

Content & Processes of Service Lifecycle Stages
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1 Lecture 00:02
BONUS LECTURE: 50% OFF for ALL Master of Project Academy Courses
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Founded in 2012, Master of Project Academy delivered online courses to more than 50,000 participants and business professionals around the globe. Training portfolio of the Master of Project Academy includes IT and Business Management courses. Instructors of Master of Project Academy have several years of field experience and instructing experience together. This ensures to deliver premium and exclusive courses including theory and practice together.

Course portfolio of Master of Project Academy includes several courses in the following areas:

  • PMP – Project Management Professional
  • CAPM – Certified Associate in Project Management
  • ITIL Foundation
  • Microsoft Project
  • Agile Project Management
  • Scrum Framework Certification Prep
  • Digital Marketing
  • Cisco Certifications

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