ITIL Foundation Overview
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ITIL Foundation Overview

Get the Overview of ITIL Service Lifecycle Stages one-by-one. A Brief Overview of the ITIL Service Lifecycle Stages.
4.2 (372 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
3,990 students enrolled
Last updated 5/2016
English
Price: Free
Includes:
  • 1 hour on-demand video
  • 1 Article
  • 1 Supplemental Resource
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Learn the ITIL Foundation Service Lifecycles
  • Learn the basics of IT Service Management
View Curriculum
Requirements
  • Basic knowledge of IT will be sufficient to take this course.
Description

Founded in 2012, Master of Project Academy taught 50,000+ IT & Business professionals in more than 170 countries around the world.

Now, Master of Project Academy's exclusive & premium courses are in Udemy!

Welcome to ITIL Foundation Overview Course.

This course will provide you a brief overview of the 5 ITIL Service Lifecycle Stages:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement (CSI)

Scope, objectives and goals of each service lifecycle stage is described briefly. Content and Processes of the Service Lifecycle stages are described.

By enrolling in this course, you will be able to:

  • Learn the overview of Service Strategy Service Lifecycle
  • Learn the overview of Service Design Service Lifecycle
  • Learn the overview of Service Transition Service Lifecycle
  • Learn the overview of Service Operation Service Lifecycle
  • Learn the overview of Continual Service Improvement Lifecycle
  • Get downloadable handouts and materials during course

Disclaimer: "ITIL®" is a registered trademark of AXELOS. And this training is delivered by an accredited ITIL education provider.

Who is the target audience?
  • IT Professionals can take this course
  • ITIL Foundation aspirants can take this course
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Curriculum For This Course
21 Lectures
01:00:40
+
ITIL Foundation Overview
20 Lectures 01:00:38
Introduction to ITIL
06:14

Structure of ITIL
04:43

Introduction: Overview of the Service Lifecycle
03:52

Service Strategy-Scope
04:08

Service Strategy-Objectives
03:21

Service Design-Scope
04:05

Service Design-Goals
02:23

Service Design-Objectives
03:04

Service Design-Business Value
02:38

Service Transition-Scope
03:17

Service Transition-Purpose
02:35

Service Transition-Goals
01:57

Service Transition-Objectives
02:13

Service Transition-Business Value
03:06

Service Operation-Scope
02:11

Service Operation-Objectives
01:09

Service Operation-Business Value
01:58

Continual Service Improvement (CSI)-Scope
01:48

Continual Service Improvement (CSI)-Goals
02:38

Content & Processes of Service Lifecycle Stages
03:18
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BONUS LECTURE: 50% OFF for ALL Master of Project Academy Courses
1 Lecture 00:02
BONUS LECTURE: 50% OFF for ALL Master of Project Academy Courses
00:02
About the Instructor
Master of Project Academy
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Founded in 2012, Master of Project Academy delivered online courses to more than 50,000 participants and business professionals around the globe. Training portfolio of the Master of Project Academy includes IT and Business Management courses. Instructors of Master of Project Academy have several years of field experience and instructing experience together. This ensures to deliver premium and exclusive courses including theory and practice together.

Course portfolio of Master of Project Academy includes several courses in the following areas:

  • PMP – Project Management Professional
  • CAPM – Certified Associate in Project Management
  • ITIL Foundation
  • Microsoft Project
  • Agile Project Management
  • Scrum Framework Certification Prep
  • Digital Marketing
  • Cisco Certifications

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