ITIL® 2011 Foundation

PEOPLECERT Approved, Affordable & Quality E-Learning Program to Clear ITIL® Foundation Exam at First Attempt
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  • Lectures 207
  • Contents Video: 4 hours
  • Skill Level Intermediate Level
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 12/2014 English

Course Description

ITIL® 2011 certification provides a comprehensive, consistent and coherent set of best practices for IT service management processes, promoting a quality approach for achieving business effectiveness and efficiency in the use of information systems.

No Wonder - ITIL® 2011 Foundation Certificate has grown to become the most widely accepted approach to IT Service Management in the world.

Based on the latest publications from AXELOS, KnowledgeWoods ITIL® 2011 Foundation Program is a One-of-its-Kind e-Learning solution that presents an innovative way to Learn as well as Prepare for the ITIL® 2011 Foundation Certification Exam at one's own Pace, Place, and Convenience.

Salient Features:-

  • PEOPLECERT Accredited Courseware
  • 200+ Lectures | 20+ Quizzes
  • Storyline Driven Learning
  • Key IT Service Management Templates
  • 05 Mock ITIL® 2011 Foundation Exams based on KnowledgeWoods' Platform
  • 30 PDUs/Contact Hours Certificate by KnowledgeWoods - PMI® Global REP

What are the requirements?

  • No Prerequisites to join this course. Participants working in IT Infrastructure Support job profile can benefit maximum from this course

What am I going to get from this course?

  • Pass ITIL® 2011 Foundation Certification Exam at the Very First Attempt
  • Understand the ITIL® Framework and its application towards improving the IT Service Management (ITSM) within an Organization
  • Identify Goals and Objectives of Service Life Cycle Components
  • Learn Key ITIL® Terminologies, Fundamentals, and Principles
  • Recognize ITIL® Processes and Functions
  • Understand Key Service Management Roles

What is the target audience?

  • Project Staff with job roles like IT Administrators, Technical Team Lead, IT Consultants, Server Administrators, Project Managers, Business Analysts, Software Architects, Information System Manager working on IT/Application/Service Support projects
  • IT Support Staff with 0-4 Years’ Experience - Looking to build their career in IT Support, IT Helpdesk, IT Infrastructure

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.

Curriculum

Section 1: Introduction to ITIL 2011 Foundation Program
01:03
Exam Essentials
Preview
00:33
Baseline Assessment
5 questions
Service
Preview
00:20
Business/ IT Alignment
Preview
00:32
Governance
Preview
01:52
Outcome and Output
Preview
00:32
Service Provider
Preview
01:10
Why ITIL is Successful?
Preview
01:22
Best Practices in Public Domain
Preview
02:19
Benefits of ITIL
00:40
IT Service Management
01:57
Stakeholders in Service Management
00:51
Internal and External Services
00:25
Internal and External Customers
00:57
Process Model
01:45
Processes
01:10
Function and Role
00:59
RACI Model
01:16
Introduction to ITIL
01:39
Service Lifecycle Approach
02:10
Module End Assessment
10 questions
Section 2: Service Strategy
Goal
01:21
Exam Essentials
00:34
Storyline Starting
Preview
01:40
Baseline Assessment
5 questions
Purpose of Service Strategy
00:21
Objectives of Service Strategy
01:05
Scope of Service Strategy
00:18
Service Strategy Value to Business
01:32
Service Value
03:13
Let's Play
3 questions
Assets, Resources, and Capabilities
01:25
Core, Enabling, and Enhancing Services
01:54
Service Strategy Processes
00:33
Purpose of Service Portfolio Management
00:35
Objectives of Service Portfolio Management
00:53
Scope of Service Portfolio Management
00:23
Overview of Service Portfolio Management
01:16
Let's Play
1 question
Purpose of Demand Management
00:11
Objectives of Demand Management
00:40
Scope of Demand Management
00:30
Key Concepts of Demand Management
01:50
Purpose of Financial Management
00:30
Objectives of Financial Management
00:37
Scope of Financial Management
00:36
Financial Management: Business Case
00:50
Risk in Financial Management
04:00
Purpose of Business Relationship Management
00:26
Objectives of Business Relationship Management
01:02
Scope of Business Relationship Management
01:00
Business Relationship Management and Service Level Management
00:46
Storyline End
01:42
Module End Assessment
10 questions
Section 3: Service Design
Goal
01:05
Exam Essentials
00:35
Storyline Starting
01:29
Baseline Assessment
10 questions
Purpose of Service Design
00:29
Objectives of Service Design
00:12
Scope of Service Design
00:32
Service Design Value to Business
00:43
Service Design Package
00:32
Four Ps of Service Design
00:47
Let's Play
1 question
Five Aspects of Service Design
00:53
Technology and Architecture in Automation of Processes
02:29
Service Design Processes
00:28
Purpose of Design Coordination Process
00:19
Objectives of Design Coordination Process
01:40
Scope of Design Coordination Process
00:26
Purpose of Service Level Management Process
00:31
Objectives of Service Level Management Process
00:50
Scope of Service Level Management Process
01:50
SLM Agreements
01:33
SLA Frameworks
02:01
SLM Activities
01:40
Roles and Responsibilities of Service Level Manager
00:58
Purpose of Service Catalogue Management Process
00:21
Objectives of Service Catalogue Management Process
00:49
Scope of Service Catalogue Management Process
00:48
Overview of Service Catalogue
00:29
Service Catalogue: A Two-View Structure
01:21
Service Catalogue: A Three-View Structure
01:02
Benefits of Service Catalogue
02:40
Purpose of Availability Management Process
00:24
Objectives of Availability Management Process
00:53
Scope of Availability Management Process
01:36
Aspects of Availability in Availability Management Process
01:52
Let's Play
5 questions
Overview of Availability Management Process
00:39
Purpose of Capacity Management Process
00:23
Objectives of Capacity Management Process
00:58
Scope of Capacity Management Process
01:26
Capacity Plan
00:39
Capacity Management Subprocesses
02:59

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Instructor Biography

KnowledgeWoods, 1000+ Classes, 25000+ Participants

Established in the year 2007, KnowledgeWoods today, is a 70+ people company offering Global Certifications and/or Competency Development Training Programs across India, US, Middle East and South Africa.

Having trained 30,000+ professionals worldwide, KnowledgeWoods works closely with project staff across industry verticals for the Certification/Competency Development Initiatives.

Over 500 Companies worldwide have chosen to work with KnowledgeWoods in order to empower their employees in understanding as well as helping them apply the best practices at workplace.

As a Project Management Institute's Global Registered Education Provider (R.E.P. ID - 2835), Peoplecert ATO and Microsoft® Silver Learning Partner, we possess expertise in Consulting, Training, and Support Services across the following domains:-

- Project Management | Program Management | Portfolio Management- Quality Management- Customer Relationship Management- IT Service Management- Business Analysis- People | Process | Tool Assessment Solutions- e-Learning Content Development | Customized Training Content Development

Why KnowledgeWoods:-

  1. PMI Global Registered Education Provider (R.E.P. ID - 2835)
  2. PEOPLECERT® ATO - Accredited Training Organization
  3. Microsoft® Learning Partner
  4. Overall Exam Success Rate between 97-98% for First Time Exam Takers
  5. Proven Learning Model based on Bloom's Taxonomy
  6. Course Developed by team comprising of Experienced Trainers, E-Learning Specialists & Subject Matter Experts
  7. Comprehensive Participant Feedback Mechanism
  8. Dedicated Customer Support Desk for Query Resolution

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