With a mixture of video lectures and quizzes to reinforce your learning, this intensive communication skills training course you will teach you…
The Big Picture:
Communication Barriers: Understand them and how to overcome them
Paraverbal Communication Skills
Speaking Like a STAR
Listening Skills: Effective interpersonal skills
Asking Good Questions
Download your student manual and follow the instructions as you go through the video lectures.
Listen to all your communication skills lectures on the go with these mp3 recordings.
Module Two: The Big Picture
When we say the word, “communication,” what do you think of? Many people will think of the spoken word. People who are hearing impaired, however, might think of sign language. People who are visually impaired might think of Braille as well as sounds.
In this module, we will explore the different ways in which we communicate.
What is Communication?
The dictionary defines communication as, “the imparting or interchange of thoughts, opinions, or information by speech, writing, or signs.” (Random House Dictionary, 2009)
It is also defined as, “means of sending messages, orders, etc., including telephone, telegraph, radio, and television,” and in biology as an, “activity by one organism that changes or has the potential to change the behavior of other organisms.”
The effectiveness of your communication can have many different effects on your life, including your:
Level of stress
Relationships with others
Level of satisfaction with your life
Ability to meet your goals and achieve your dreams
Ability to solve problems
Module Three: Understanding Communication Barriers
On the surface, communication seems pretty simple. I talk, you listen. You send me an e-mail, I read it. Larry King makes a TV show, we watch it.
Like most things in life, however, communication is far more complicated than it seems. Let’s look at some of the most common barriers and how to reduce their impact on communication.
Module Four: Paraverbal Communication Skills
Have you ever heard the saying, “It’s not what you say, it’s how you say it”? It’s true!
Try saying these three sentences out loud, placing the emphasis on the underlined word.
“I didn’t say you were wrong.” (Implying it wasn’t me)
“I didn’t say you were wrong.” (Implying I communicated it in another way)
“I didn’t say you were wrong.” (Implying I said something else)
Now, let’s look at the three parts of paraverbal communication.
Module Five: Non-Verbal Communication
When you are communicating, your body is sending a message that is as powerful as your words.
Think about these scenarios for a moment. What non-verbal messages might you receive in each scenario? How might these non-verbal messages affect the verbal message?
Your boss asks you to come into his office to discuss a new project. He looks stern and his arms are crossed.
A team member tells you they have bad news, but they are smiling as they say it.
You tell a co-worker that you cannot help them with a project. They say that it’s OK, but they slam your office door on their way out.
Module Six: Speaking Like a STAR
Now that we have explored all the quasi-verbal elements of communication, let’s look at the actual message you are sending. You can ensure any message is clear, complete, correct, and concise, with the STAR acronym.
This module will explore the STAR acronym in conjunction with the six roots of open questions (Who? What? When? Where? Why? How?), which will be explored in more detail later on in the workshop.
Module Seven: Listening Skills
So far, we have discussed all the components of sending a message: non-verbal, para-verbal, and verbal. Now, let’s turn the tables and look at how to effectively receive messages.
In this module, we will look closer at these questioning techniques that you can use throughout the communication process.
Module Nine: Appreciative Inquiry
Traditional communication often focuses on what is wrong and how we can fix it. Think back to your last performance review, visit to the doctor, or your latest disagreement with a friend or spouse.
Appreciative inquiry does the opposite: it focuses on what is right and how we can make it better. Many organizations have found it to be a refreshing, energizing way of approaching problems and revitalizing their people.
Although we could spend a whole day talking about appreciative inquiry, this module will give you a brief taste of what AI is all about.
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