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With a mixture of video lectures and quizzes to reinforce your learning, this intensive communication skills training course you will teach you…
The Big Picture:
Communication Barriers: Understand them and how to overcome them
Paraverbal Communication Skills
Speaking Like a STAR
Listening Skills: Effective interpersonal skills
Asking Good Questions
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|Section 1: Student Resources|
Before you begin...Preview
|Lecture 2||36 pages|
Download your student manual and follow the instructions as you go through the video lectures.
Communication Skills MindMap
Listen to all your communication skills lectures on the go with these mp3 recordings.
Communication Skills Cheat Sheet
|Section 2: Getting Started: Your Learning Outcomes|
Communication Skills: Your Learning ObjectivesPreview
|Section 3: The Big Picture|
Module Two: The Big Picture
When we say the word, “communication,” what do you think of? Many people will think of the spoken word. People who are hearing impaired, however, might think of sign language. People who are visually impaired might think of Braille as well as sounds.
In this module, we will explore the different ways in which we communicate.
What is Communication?
The dictionary defines communication as, “the imparting or interchange of thoughts, opinions, or information by speech, writing, or signs.” (Random House Dictionary, 2009)
It is also defined as, “means of sending messages, orders, etc., including telephone, telegraph, radio, and television,” and in biology as an, “activity by one organism that changes or has the potential to change the behavior of other organisms.”
The effectiveness of your communication can have many different effects on your life, including your:
Level of stress
Relationships with others
Level of satisfaction with your life
Ability to meet your goals and achieve your dreams
Ability to solve problems
The Big Picture
|Section 4: Understanding Communication Barriers|
Module Three: Understanding Communication Barriers
On the surface, communication seems pretty simple. I talk, you listen. You send me an e-mail, I read it. Larry King makes a TV show, we watch it.
Like most things in life, however, communication is far more complicated than it seems. Let’s look at some of the most common barriers and how to reduce their impact on communication.
Understanding Communication Barriers
|Section 5: Paraverbal Communication Skills|
Module Four: Paraverbal Communication Skills
Have you ever heard the saying, “It’s not what you say, it’s how you say it”? It’s true!
Try saying these three sentences out loud, placing the emphasis on the underlined word.
“I didn’t say you were wrong.” (Implying it wasn’t me)
“I didn’t say you were wrong.” (Implying I communicated it in another way)
“I didn’t say you were wrong.” (Implying I said something else)
Now, let’s look at the three parts of paraverbal communication.
Paraverbal Communication Skills
|Section 6: Non-verbal Communication|
Module Five: Non-Verbal Communication
When you are communicating, your body is sending a message that is as powerful as your words.
Think about these scenarios for a moment. What non-verbal messages might you receive in each scenario? How might these non-verbal messages affect the verbal message?
Your boss asks you to come into his office to discuss a new project. He looks stern and his arms are crossed.
A team member tells you they have bad news, but they are smiling as they say it.
You tell a co-worker that you cannot help them with a project. They say that it’s OK, but they slam your office door on their way out.
Half way there already...
|Section 7: Speaking like a Star|
Module Six: Speaking Like a STAR
Now that we have explored all the quasi-verbal elements of communication, let’s look at the actual message you are sending. You can ensure any message is clear, complete, correct, and concise, with the STAR acronym.
This module will explore the STAR acronym in conjunction with the six roots of open questions (Who? What? When? Where? Why? How?), which will be explored in more detail later on in the workshop.
Speaking Like a Star
|Section 8: Listening Skills|
Module Seven: Listening Skills
So far, we have discussed all the components of sending a message: non-verbal, para-verbal, and verbal. Now, let’s turn the tables and look at how to effectively receive messages.
|Section 9: Asking Good Questions|
In this module, we will look closer at these questioning techniques that you can use throughout the communication process.
|Section 10: Appreciative Inquiry|
Module Nine: Appreciative Inquiry
Traditional communication often focuses on what is wrong and how we can fix it. Think back to your last performance review, visit to the doctor, or your latest disagreement with a friend or spouse.
Appreciative inquiry does the opposite: it focuses on what is right and how we can make it better. Many organizations have found it to be a refreshing, energizing way of approaching problems and revitalizing their people.
Although we could spend a whole day talking about appreciative inquiry, this module will give you a brief taste of what AI is all about.
|Section 11: Mastering the Art of Conversation|
Module Ten: Mastering the Art of Conversation
Engaging in interesting, memorable small talk is a daunting task for most people. How do you know what to share and when to share it? How do you know what topics to avoid? How do you become an engaging converser?
Most experts propose a simple three-level framework that you can use to master the art of conversation. Identifying where you are and where you should be is not always easy, but having an objective outline can help you stay out of sticky situations. We will also share some handy networking tips that will help you get conversations started.
|Quiz 8||6 questions|
|Section 12: Advanced Communication Skills|
Module Eleven: Advanced Communication Skills
During this workshop, we have learned a lot about communication. We would like to wrap things up with a brief discussion on a few advanced communication topics. Adding these skills to your toolbox and using them regularly will make you a more efficient, effective, communicator.
Advanced Communication Skills
|Section 13: Wrapping Up|
Module Twelve: Wrapping Up
Although this workshop is coming to a close, we hope that your journey to improve your communication skills is just beginning. Please take a moment to review and update your action plan. This will be a key tool to guide your progress in the days, weeks, months, and years to come. We wish you the best of luck on the rest of your travels!
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