Communication Skills: Improve Your Skills in 1 Day

Discover How To Communicate Effectively, Develop Flexible Communication Styles, & Communicate Information Persuasively
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  • Lectures 21
  • Length 2.5 hours
  • Skill Level All Levels
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 10/2013 English

Course Description

With a mixture of video lectures and quizzes to reinforce your learning, this intensive communication skills training course you will teach you…

The Big Picture:

  • What is Communication?
  • How Do We Communicate?
  • Other Factors in Communication

Communication Barriers: Understand them and how to overcome them

  • An Overview of Common Barriers
  • Language Barriers
  • Cultural Barriers

Paraverbal Communication Skills

  • The Power of Pitch
  • The Truth about Tone
  • The Strength of Speed

Non-Verbal Communication

  • All About Body Language
  • Interpreting Gestures

Speaking Like a STAR

  • S = Situation
  • T = Task
  • A = Action
  • R = Result
  • Summary

Listening Skills: Effective interpersonal skills

  • Understanding Active Listening
  • Sending Good Signals to Others

Asking Good Questions

  • Open Questions
  • Closed Questions
  • Probing Questions

Appreciative Inquiry

  • The Purpose of AI
  • The Four Stages
  • Examples and Case Studies

What are the requirements?

  • An inclination to improve your communication skills

What am I going to get from this course?

  • By the end of this course you will be able to communicate confidently and effectively
  • You will learn how to overcome communication barriers, how to improve paraverbal, and non-verbal communication techniques, effective interpersonal skills, ask effective questions, the use of appreciative inquiry

Who is the target audience?

  • Those working within teams
  • Junior Managers
  • Senior Managers

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.


Section 1: Student Resources
Before you begin...
36 pages

Download your student manual and follow the instructions as you go through the video lectures.

Communication Skills MindMap
1 page

Listen to all your communication skills lectures on the go with these mp3 recordings.

Communication Skills Cheat Sheet
2 pages
Section 2: Getting Started: Your Learning Outcomes
Communication Skills: Your Learning Objectives
Section 3: The Big Picture

Module Two: The Big Picture

When we say the word, “communication,” what do you think of? Many people will think of the spoken word. People who are hearing impaired, however, might think of sign language. People who are visually impaired might think of Braille as well as sounds.

In this module, we will explore the different ways in which we communicate.

What is Communication?

The dictionary defines communication as, “the imparting or interchange of thoughts, opinions, or information by speech, writing, or signs.” (Random House Dictionary, 2009)

It is also defined as, “means of sending messages, orders, etc., including telephone, telegraph, radio, and television,” and in biology as an, “activity by one organism that changes or has the potential to change the behavior of other organisms.”

The effectiveness of your communication can have many different effects on your life, including your:

Level of stress

Relationships with others

Level of satisfaction with your life


Ability to meet your goals and achieve your dreams

Ability to solve problems

The Big Picture
4 questions
Keep going...
Section 4: Understanding Communication Barriers

Module Three: Understanding Communication Barriers

On the surface, communication seems pretty simple. I talk, you listen. You send me an e-mail, I read it. Larry King makes a TV show, we watch it.

Like most things in life, however, communication is far more complicated than it seems. Let’s look at some of the most common barriers and how to reduce their impact on communication.

Understanding Communication Barriers
2 questions
Section 5: Paraverbal Communication Skills

Module Four: Paraverbal Communication Skills

Have you ever heard the saying, “It’s not what you say, it’s how you say it”? It’s true!

Try saying these three sentences out loud, placing the emphasis on the underlined word.

“I didn’t say you were wrong.” (Implying it wasn’t me)

“I didn’t say you were wrong.” (Implying I communicated it in another way)

“I didn’t say you were wrong.” (Implying I said something else)

Now, let’s look at the three parts of paraverbal communication.

Paraverbal Communication Skills
4 questions
Section 6: Non-verbal Communication

Module Five: Non-Verbal Communication

When you are communicating, your body is sending a message that is as powerful as your words.

Think about these scenarios for a moment. What non-verbal messages might you receive in each scenario? How might these non-verbal messages affect the verbal message?

Your boss asks you to come into his office to discuss a new project. He looks stern and his arms are crossed.

A team member tells you they have bad news, but they are smiling as they say it.

You tell a co-worker that you cannot help them with a project. They say that it’s OK, but they slam your office door on their way out.

Non-verbal Communication
2 questions
Half way there already...
Section 7: Speaking like a Star

Module Six: Speaking Like a STAR

Now that we have explored all the quasi-verbal elements of communication, let’s look at the actual message you are sending. You can ensure any message is clear, complete, correct, and concise, with the STAR acronym.

This module will explore the STAR acronym in conjunction with the six roots of open questions (Who? What? When? Where? Why? How?), which will be explored in more detail later on in the workshop.

Speaking Like a Star
5 questions
Section 8: Listening Skills

Module Seven: Listening Skills

So far, we have discussed all the components of sending a message: non-verbal, para-verbal, and verbal. Now, let’s turn the tables and look at how to effectively receive messages.

Listening Skills
5 questions
Section 9: Asking Good Questions

In this module, we will look closer at these questioning techniques that you can use throughout the communication process.

Almost complete...
Section 10: Appreciative Inquiry

Module Nine: Appreciative Inquiry

Traditional communication often focuses on what is wrong and how we can fix it. Think back to your last performance review, visit to the doctor, or your latest disagreement with a friend or spouse.

Appreciative inquiry does the opposite: it focuses on what is right and how we can make it better. Many organizations have found it to be a refreshing, energizing way of approaching problems and revitalizing their people.

Although we could spend a whole day talking about appreciative inquiry, this module will give you a brief taste of what AI is all about.

Appreciative Inquiry
5 questions
Section 11: Mastering the Art of Conversation

Module Ten: Mastering the Art of Conversation

Engaging in interesting, memorable small talk is a daunting task for most people. How do you know what to share and when to share it? How do you know what topics to avoid? How do you become an engaging converser?

Most experts propose a simple three-level framework that you can use to master the art of conversation. Identifying where you are and where you should be is not always easy, but having an objective outline can help you stay out of sticky situations. We will also share some handy networking tips that will help you get conversations started.

6 questions

Section 12: Advanced Communication Skills

Module Eleven: Advanced Communication Skills

During this workshop, we have learned a lot about communication. We would like to wrap things up with a brief discussion on a few advanced communication topics. Adding these skills to your toolbox and using them regularly will make you a more efficient, effective, communicator.

Advanced Communication Skills
3 questions
Section 13: Wrapping Up

Module Twelve: Wrapping Up

Although this workshop is coming to a close, we hope that your journey to improve your communication skills is just beginning. Please take a moment to review and update your action plan. This will be a key tool to guide your progress in the days, weeks, months, and years to come. We wish you the best of luck on the rest of your travels!

Well done!

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Instructor Biography

Train in a Day Training, Management and Leadership Development

Established in 2004, traininaday has empowered thousands of individuals to develop their management and leadership potential.

Now we bring our classroom training to you. The most fundamental aspects of management and leadership professionally narrated, visually engaging and delivered to you wherever you are.

Each course covers what you need to know and is supported by learning activities and interactive quizzes that test your knowledge.

We continue to develop new management training and leadership development courses that further your influence at work.

For more or for an in-house training event visit traininaday .

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