I’m Raj Kolli, a passionate and hands-on ServiceNow Platform Architect and Trainer with over 23 years of experience in the IT industry and 12+ years of deep expertise in ServiceNow. I've had the privilege of working with reputed IT companies and global clients across India, North America, and Europe, with strong experience in implementing, customizing, and scaling ServiceNow solutions across enterprise environments.

I’ve led and delivered numerous implementations across modules like ITSM, HRSD, CMDB, Discovery, Virtual Agent, Performance Analytics, and Integrations — helping teams solve real-world problems using automation, data, and process optimization.

As a dedicated ServiceNow trainer and mentor, I’ve personally trained over 400+ students globally, including corporate teams, interns, and individual learners. My sessions are known for their hands-on approach, real-world scenarios, and clear guidance for all levels — from beginners to experienced developers — enabling professionals to transition confidently into the ServiceNow ecosystem.

I’m a certified professional with

5 Mainline Certifications: CSA, CAD, CIS–ITSM, CIS–SPM, and Discovery

5 Process Certifications: Agile, Project Management, ITIL v3, ITSM – Service Design, and more

Numerous Micro-Certifications: Including IntegrationHub, Virtual Agent, ATF, Flow Designer, Predictive Intelligence, and more

I earned an Honorable Mention at the Knowledge 2025 Hackathon for a custom ServiceNow app built to solve a real-world development challenge — demonstrating my ability to innovate under time constraints and deliver meaningful solutions.

I also run a YouTube channel where I simplify ServiceNow concepts in a practical, beginner-friendly format. I believe in learning by doing, and my training is always rooted in real-life use cases, hands-on practice, and industry best practices. My approach combines deep technical knowledge with a trainer’s mindset, making every session engaging, outcome-focused, and aligned with today’s enterprise needs.