I’m a federal employee with over 20 years of public service experience, including the past nine years as a Business Analyst specializing in business process modeling. In my current role, I help teams across my agency visualize and communicate how their work gets done. Over the years, I’ve trained countless colleagues to turn complex operations into clear, useful process maps. My Udemy courses focus on practical, hands-on learning that helps students build confidence in understanding and documenting business processes. I believe that clear process models lead to better communication, smarter decisions, and more effective organizations.