Jia Liang (JL) believes in using the power of design to empower teams to spur innovation in society. His time working in public healthcare taught him the importance of patient-centric care, which inspired him to empower both businesses and customers through the practice of user-centered design.

JL has a demonstrated history of user experience research and facilitation, in both consulting and in-house capacities and across the tech, healthcare, banking, and public service industries. He’s worked with global clients including Apple, Adidas, BBC, and Vans to deliver user-focused research, facilitate insight workshops, and create foresight-driven concepts. At Grab, JL advised product and design teams in synthesizing insights around driver and consumer experiences in Southeast Asia, and co-developed an internal training curriculum for other researchers and designers.

JL received an MA in Digital Experience Design from Teesside University and Hyper Island, a Specialist Diploma in Business Analytics from Temasek Polytechnic, and a Bachelor of Accountancy from Singapore Management University.