Customer Experience Trainer & Consultant
Gokhan Kara has been working in customer experience area since 2011. He worked for Turkcell, Vodafone, Fibabanka and Enerjisa. He has been working as Customer Experience Advisor at Pisano since 2020. He attended international CX summits in London, Stockholm, Amsterdam, Berlin and Vienna as a keynote speaker. He’s a jury member and chair of judges in prestigious customer experience awards such as International CX Awards and UK CX Awards. Also he's the chairperson of Turkey CX Awards.
Gokhan Kara is the winner of “CX Impact Awards” in 2019 and selected as “Top 25 CX Leader of The Year” in 2019 ; "Top 150 Global CX Thought Leader" in 2020 and "#4 Global Top CX Influencer" in 2022. Gokhan Kara is a founder of 2 times award winner CXPA Istanbul local network. Also, he is global Board Member of CXPA, which has 4000 members from 70 countries, since 2020.
He is a Certified Customer Experience Professional (CCXP). He is the first CCXP in Turkey, one of the 1400 in the world. He has deep knowledge about CX measurements, customer journeys and creating customer focused culture. He is an author and writes his thoughts and experiences about Customer Experience for Harvard Business Review Turkey, CX Magazine, CX Network and his personal website. He gives trainings and consultancy to companies since 2015.