Farah Aboul Hosn is a healthcare operations leader with over 17 years of cross-functional experience spanning patient experience, hospital administration, quality management, and clinical nutrition. She most recently served as the Director of Patient Administration & Experience at The View Hospital (in affiliation with Cedars-Sinai), where she led Patient Access, Medical Records, VIP Services, Contact Center Operations, and Patient Affairs.
Farah is widely recognized for her patient-first leadership style and ability to design programs that balance operational efficiency with compassion-driven care. She has successfully launched hospital commissioning projects, award-winning patient experience programs, and workflow transformations that boosted both patient satisfaction and staff productivity.
As a Certified Professional in Healthcare Quality (CPHQ) and certified accreditation surveyor, she has conducted nationwide hospital surveys, driven compliance across large tertiary facilities, and built cost-effective, quality-focused operational models across Qatar, the UAE, and Lebanon.
Passionate about service excellence, safety, and innovation, Farah brings her expertise to empower learners with practical strategies and real-world tools that make healthcare operations more effective, patient-centered, and future-ready.
