Management Executive with extensive experience in all aspects of dental practice management. Expert consultant, executive and leader with the ability to grow revenue and market share, implement standardized processes, engage employees and improve retention.

Communication & Training

• Developed and presented 80+ training workshops to teams ranging from 5 to 75.

• Presented at seminars in the US and Canada to audiences from 25 to 1000+.

• Managed process analysis and systems implementation projects.

• Implemented companywide communication training programs.

Operations

• Designed and implemented operations manuals in multiple companies.

• Designed and executed promotions to increase performance and profitability.

• Trained, observed and coached team members for greater case acceptance and patient care.

Sales & Marketing

• Negotiated the purchase and/or sale of dental practices.

• Created and launched a new insurance sales effort targeting healthcare professionals.

• Developed marketing materials for a wide variety of audiences.

• Implemented and managed referral marketing efforts.

Human Resources

• Designed and implemented employee classification systems, training, testing and certification.

• Developed candidate screening and hiring procedures.

• Administered systems for coaching, development and progressive discipline.

Finance & Accounting

• Knowledge of G/L, A/P, A/R, to financial statement and balance sheet.

• Authored multiple budgets.

• Skilled at audits and reporting.

Experience

Regional Director of Operations (Pacific Northwest) - Heartland Dental and Signature Dental

Owner/Consultant - Dental Business Solutions, a North American Company