I’m Robert Chapman, founder and director of Business Improvement Solutions Ltd, and a Business Improvement and Transformation specialist with more than 13 years of hands-on experience improving processes, solving operational problems and delivering large-scale change.

Throughout my career, I’ve led major improvement and transformation initiatives for global organisations, helping them save millions of dollars, increase productivity, reduce waste, streamline processes and build more effective ways of working.

My experience has taught me that successful improvement is not just about understanding a methodology. It is about knowing how to apply the right tools to real business problems, engage the people involved and turn analysis into measurable, sustainable results.

My expertise covers the full spectrum of Business Improvement and Transformation, including:

Process Improvement and Continuous Improvement

Process Mapping and Process Management

Root Cause Analysis and Problem Solving

Lean Six Sigma

AI and Business Process Automation

Voice of the Customer

Performance Measurement and Reporting

Change, Culture and Global Transformation

My courses are designed to make complex improvement techniques clear, practical and immediately usable. I use real-world examples, structured methods and step-by-step guidance to help you apply what you learn in your own role, team or organisation.

Whether you want to advance your career, strengthen your improvement skills or lead wider organisational transformation, my courses will equip you with proven tools and practical techniques for making work simpler, faster and more effective.

Start learning today and develop the skills needed to lead meaningful, measurable business improvement.