I am a Customer Service Operations consultant with more than 12 years experience implementing customer contact center software with one of the largest consulting firms in the world. I am an expert in Salesforce, ServiceMax, and Knowledge Centered Support.

I have architected and implemented some of the most complex Salesforce Service Cloud implementations globally for companies in the Fortune 50.

I have personally guided more than 200 consultants through Salesforce certifications, and I have trained thousands of end users on Salesforce.

I hold the following certifications: Salesforce Administrator, Service Cloud Consultant and KCS Practices Consultant.

As a strategic Salesforce consulting partner, for several years I helped to write and review new questions for Salesforce certification exams.

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