Bernard Moss

Author, educator and expert in communication skills

Professor Bernard Moss leads the presenting team for his Customer Care course, all of whom have considerable experience as trained simulated patients working in the NHS, helping medical students, doctors at various stages of their training, registrars, and consultants to develop their communication skills. The team also works with social work students, and a range of health professionals, to help them understand the importance of good communication skills when dealing with their clients, service users or patients, all of whom are, after all, members of the public.

Bernard’s book, Communication Skills in Health and Social Care,published in a second edition in 2012 by Sage, has been widely acclaimed.

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