I am a consultant who specializes in using LLMs to build AI powered search over existing knowledge bases. If your organization needs help with this, you can get in touch with me via the website mentioned in my profile.
Previously I was a Dialogflow consultant, and you will find a lot of material I have published if you search that topic. During this time, I trained a lot of technical non-programmers through my online Dialogflow courses.
Many of them have mentioned that my courses were easy for them to follow even though they didn't have a software development background.