Alexander Hansal joined Siebel Systems in 2001 and delivers and develops training for Siebel CRM and Oracle Business Intelligence (formerly known as Siebel Analytics). When Oracle acquired Siebel, Alex joined Oracle University as Senior Principal Instructor. Alex is the founder and chief editor of the Siebel Essentials blog and author of three Siebel CRM books. His company, blacksheep IT consulting helps companies around the globe achieve exceptional customer satisfaction with Cloud and on-premise CRM.