Elastix is the world most popular and widely adopted open source IP telephony software. The core VoIP communication is based on Asterisk - The most powerful IP telephony platform. This course is designed for the newbies, small & medium business that like to use the IP telephony - PBX or even the solution providers that like to gear up for telephony services to the end users.
The course starts with initial telephony concepts and terms used in phone service industry. No prior technical knowledge about telecommunication required to take this course.
The course has project depicting the real world scenario. This helps the students to have activity based learning and can apply learned knowledge to the real world. The course clearly explained the phone system features with lab practice for configurations.
Proprietary systems invites a license fee for most Business-critical features and UC Features like mobility and third party integration. To avoid the expensive add-ons go the open source way.
Use a single system to manage multiple tools and platforms, thereby having “greater employee productivity, reduced costs and a means to improve customer engagement.
In this lecture, We will learn about Elastix and its architecture and integral parts. We will explore the term 'Unified Communication' and its related components like
In this video, I will train you on VoIP & Traditional telephony. All the related protocols and concepts.
We will learn about traditional telephony trunk interfaces i.e FXO & FXS and will show you the required hardware to connect the telephone lines into the computer server.
This Quiz will test your basic understanding about Elastix.
The course project discussion and briefing about all the components and features that needs to be build in this course project.
In this lecture, I will show you how to select the right hardware for your telephony server.
To determine the computer that you are using for the Elastix installation is either 32 bits or 64 bits. Check the computer BIOS setting for CPU info. In general 32 bits operating system can be install on 64 bits CPU. If you are using a virtual environment. You can always check the host operating system CPU details.
After Elastix ISO file is successfully downloaded. The ISO needs to be written to boot-able media either USB stick or CD/DVD. In the course, I will show you how to make a Elastix bootable USB stick but you can use CD/DVD to make it bootable. You will require CD ISO burner for this purpose.
In this part of the lesson, we will see the Elastix installation wizard. Selecting right options while installing Elastix.
Practical Activity 01
In this lesson, we will use credentials that are created during Elastix installation to login to the newly installed Elastix server. We will access the PBX tab to show the telephony related features and configurations.
Listing the extensions that we will create in our Elastix IP PBX.
In the lesson, students will learn how to create a sip phone extension and the details require to complete the extension setup. We will create 4 extensions as discussed in course project.
After the extensions are successfully created. Next these extension needs to be assigned to the end point devices that include desk phones and soft phone. We will use Digium and Yealink for desk phones. Zoiper and Xlite for the soft phone. These configurations remain same for any SIP device available in market.
In this video lecture, I will show you Zoiper soft phone - software base phone configurations and registering with Elastix.
Configuring Xlite softphone and registering with Elastix server.
IP Desk Phones overview.
Yealink Phones are the most cost effective SIP Desk Phones. In this lecture I will show you how to configure the yealink phone through web GUI and registering it with Elastix.
DIGIUM Phones are specially build for Asterisk. It has tight integration with Asterisk. As Elastix voice core is based on Asterisk therefore these phones are more favorites when it comes phones deployment.
In this video, I will show how to configure DIGIUM D70 phone model and register it with Elastix.
This is the most interesting lecture, as the students will say things in action.
We will test our first internal call between extensions that we created in Elastix IP-PBX.
Practical Activity 02
Once your phones are working internally. Its time to go for outside connectivity. In this lecture, I will show you the trunk outside connectivity with Elastix.
This lecture is more interesting. We will see use TDM analog phone card that we have installed.
Understanding Dial Pattern and its rules for making calls. Utilizing Dial Pattern in outbound calls.
This is the most exciting lecture, I will show you connecting two Elastix Servers via SIP trunk. These two servers can be anywhere. You can use the same concept if you need multi site connectivity like Head office and branch offices etc.
In this lecture, I will show you the Inbound DID - Direct Inward Dialing configurations.
Ring group is a handy feature where you want to ring multiple phones together, for example Sales or support team can have more extensions and all of them can ring together if required.
I will show you how you can upload the voice message or prompts to the Elastix server and can use in different situations like IVR or announcement etc.
IVR - Interactive Voice Response configurations and standard practices.
Voicemail and Voicemail to Email configurations.
Fellow ME Settings - Route Your calls automatically if you don't answer it.
In this video, I will show you how to make different announcement to be used in various situations in Elastix IP-PBX.
Configure the working and non working hours of your business on your phone system. So if your customers call after working hours it will be automatically route to the voicemail or anywhere as per your need.
Combing all components IVR, Announcement, Time Conditions and Inbound DID configurations to give a more professional or commercial look to your Phone System.
CDR - Call Details Report - Call Accounting. You will know all your phone system statistics in single report.
Missed Call Report and Summary Report.
Call Recording is a key feature in most of the business. I will show you how to enable the call recording and how to get the call recording report and audio files.
In this video, I will show you how to enable the PIN code on long distance calls or international calls. You can protect your phone system from being miss used.
Audio Conferencing is key business needs. I will show how to configure the conference room and access conference number with PIN code and all related parameters in this lecture.
Call Parking a key feature of modern phone system. I will show you how to configure the call parking in Elastix IP PBX.
Elastix Users & Groups Management and Access Permission.
Operator Panel Overview & features.
Elastix inbuilt Address Book Overview and usage.
Elastix Phone System Features Code.
Elastix Addon Market Place.
Elastix Backup & Restore Feature.
Last words from Instructor.
Useful Resources and Links for Elastix IP Telephony Server.
Elastix Essential Best Security Practices - Tips & Tricks.
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