Poor listening affects all aspects of organizational life including climate, productivity, and customer service. It is crucial for all organizational or small business participants to understand what effective communication "looks like" and then engage in systematic efforts to improve communication effectiveness. This course will provide a clear picture of what listening for understanding looks like in the workplace. Course participants will learn how to identify healthy communication, talk about it in specific terms, measure it, and collectively improve it. In addition, participants will learn how to use tools like communication flow sheets (useful for meetings when there are opposing viewpoints) and how to use different types of note-taking systems for more effective listening. The skills you learn in this course will can also be help you become more successful in your personal relationships.
Learn how this course is organized and how each of the three sections in this course will benefit you. Also learn what to expect from your instructor.
Under resources, I have added a link to a recent TEDX talk I presented. My talk presents a personal application of MAPS that you can use to live your best life at any age.
Add to your knowledge about the real costs of poor listening in the workplace with current research, statistics, and real-life examples. Also learn why effective listening is a problem for most people.
This screen cast will discuss the first five of ten very common bad listening habits. See which ones you recognize.
This screen cast covers the last five of ten bad listening habits. I challenge you to consider identifying at least one bad habit out of ten that you personally have. Then monitor this habit for the next couple of weeks. Until we become aware of a bad habit, we cannot change it.
This lecture is an opportunity to engage in an activity that will contrast poor listening with engaged or active listening. It is a fun activity to do with at least one other person.
Understanding measurable behaviors of listening is important if we want to improve this important human communication skill. This first lecture in Section 2 discusses a basic measurable action plan for three different types of listening. After reviewing the short screen cast, then download the MAP so you can use it.
When you view the short video on characteristics of "me-focused" listeners, I'll bet you'll immediately identify people you know who tend to have these listening behaviors. After watching the video, read the short article I've attached on "me-focused" and mindless listeners. Then consider some of your own listening behaviors you might want to change.
Check out some individual and group assessment activities using the basic MAP.
This short article will explain why hearing and listening are not the same thing. When trying to listen in group settings--especially when conflicts arise--it is important to not only track the dialogue but to recognize when meanings need to be clarified. Using a dialogue flow sheet can be a useful tool in these situations. You can download an example so you can create one whenever needed.
Start by listening to a short screen cast describing the MAP for listening to understand. Then download an easy-to-use guide for assessing the effectiveness of listening for understanding. Use it to monitor your own listening behaviors or use it to debrief about listening effectiveness after a meeting.
This short video will offer some practical suggestions for preparing your body, mind and environment for effective listening
It is easy to miss the meaning or intention of a message when words and meanings don't mean the same thing. This short lecture will give you some tools to identify key points, patterns and nonverbal cues.
Review this short article and learn about three different questioning strategies you can use to improve understanding.
Learn two practical listening strategies to improve understanding.
The most effective note taking strategies for retaining information will depend on the situation and the person or people speaking. This short article describes different approaches you can use, depending on the circumstances.
Read this short article to discover three easy-to-use memory strategies that will help you retain information you hear.
In my previous life, I was a senior marketing consultant for a worker's compensation insurance company. I've also held positions as a grant writer, an executive director of a nonprofit, and a researcher and trainer specializing in program evaluations and communication assessments.
I have taught speech communication courses for over twenty years. For over 13 years, I have been an associate professor of speech communication at a community college in Southern Oregon.
I hold a master's degree in speech communication with an emphasis on organizational communication. I also completed all required doctoral coursework toward an Ed.D. in educational leadership and adult education.
When I started nearing retirement, I began thinking about what I wanted my “next life” to look like. Using both an intuitive and a reflective process, I developed a vision for the next chapter in my life. I also have developed a clear map – measurable action plans – to help me live my life in a manner consistent with my vision. It has been a powerful process–a process that others are now using to change their own lives.
I was invited to speak at a TedX event in July 2017. My talk was titled, Your Best Life at Any Age.I have added a link to this talk in the additional resources area of this course. I have also been invited to be a key note speaker this fall for a conference on extraordinary living.