Top Tips for Corporate Leader & Employee Conflict Resolution
5.0 (1 rating)
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Top Tips for Corporate Leader & Employee Conflict Resolution

This course shows you how to recognize the deeper causes of interpersonal conflict.
5.0 (1 rating)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
3 students enrolled
Last updated 6/2017
English
Curiosity Sale
Current price: $10 Original price: $50 Discount: 80% off
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Includes:
  • 1.5 hours on-demand video
  • 5 Articles
  • 5 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Recognize the difference between a situational disagreement and interpersonal conflict.
  • Recognize the difference between listening for facts and listening for emotional content.
  • Identify the 13 personality patterns that can disrupt productivity at work.
  • Develop a set of open ended questions that can short-cut tension.
View Curriculum
Requirements
  • Have been a leader or a team for at least 6 months.
Description

This course shows you how to recognize the deeper causes of interpersonal conflict. It emphasizes skills to help you critically evaluate explosive situations and choose the appropriate strategies and tools to manage and/or resolve these conflicts. You will develop greater awareness of what pushes your buttons and how to control your reactions. You will also be able to assist your direct reports in looking at their own triggers for upset and coach them in behaving in more productive ways.

Many conflicts are situational and focus on business problems. Fortunately, by gaining agreements around a specific issue the tension is easily resolved. However, many times conflicts are based on personality disconnects and these are usually more intense and impactful over longer periods of time.

When you and your team have awareness about both types of conflicts you can evaluate the situation more quickly and make a judgment call on which tools will get the conflict resolved faster and smarter. If you can ask the right questions to find out the underlying cause of interpersonal disputes you have a much better chance of finding a long term solution.

Who is the target audience?
  • Anyone interested in Human Resources (HR) or related fields.
  • Anyone interested Leadership and Management Skills.
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Curriculum For This Course
11 Lectures
01:18:43
+
Introduction
6 Lectures 01:18:37



Overview of Patterns at Work
11:01

The OUT Technique and Conclusion
08:31

Conflict Resolution Tips for Executives and Their Direct Reports Continuous Play
39:17
+
Supporting Materials
5 Lectures 00:06
Conflict Resolution Tips
00:00

Conflict Resolution Tips Glossary/Index
00:01

A Quick Look at the 13 Most Common Patterns
00:02

Pathway of Change
00:00

Conflict Resolution Profile Quiz Paper
00:01
+
Review and Test
0 Lectures 00:00
3 questions

Final Exam: Conflict Resolution Tips for Executives and Their Direct Reports

Final Exam
5 questions
About the Instructor
Illumeo Learning
4.3 Average rating
75 Reviews
695 Students
175 Courses
Condensed and Efficient Courses for Busy Professionals

Illumeo, incorporated in 2009, is revolutionizing the hide-bound world of corporate learning. Illumeo works with corporate professionals and organizations of all sizes to build the skills and capabilities that help everyone be an expert at their job.

Based in Silicon Valley, CA, Illumeo serves thousands of corporations and corporate professionals across Finance, Accounting, Human Resources, Sales and Marketing. The platform offers assessments, industry-benchmarked competency analyses, hundreds of expert-developed courses, collaborative tools, and the ability for companies to self-publish internal courses that promote institutional knowledge retention and dissemination.

Illumeo is the place for expertise management and we are dedicated to the proposition that everyone can be an expert at their job.

Sylvia Lafair (Illumeo)
5.0 Average rating
1 Review
3 Students
1 Course

Sylvia Lafair, Ph.D. is President of Creative Energy Options, Inc. (CEOinc), a global consulting company that targets and transforms workplace patterns for success.
 
Sylvia has hiked the Inca Trail into Machu Picchu, has eaten indiscernible stew in the Amazon, and bungee jumped in New Zealand.  When she lands long enough, she writes books, gives speeches, and leads seminars.  Sylvia, ever the pioneer, retooled her skills as a noted family therapist to become a leadership expert and executive coach.  In the workplace she helps teams find the sweet spot of cooperation and productivity.
 
Dr. Lafair’s programs and executive coaching help decrease conflict and increase cooperation in the workplace. Her award winning book Don’t Bring It to Work (Jossey-Bass 2009) is listed as one of the top nine books for every boss to read; one of the top twenty books for emerging leaders, and has won ten awards nationally and internationally.

Dr. Lafair’s research shows that, much as we like to believe that our behavior is entirely rational, our thoughts and actions are often driven by the roles we learned in our families as children for safety and survival. Under pressure, we tend to revert to old patterns, often creating workplace drama that diverts attention from business and undermines productivity.