This course shows you how to recognize the deeper causes of interpersonal conflict. It emphasizes skills to help you critically evaluate explosive situations and choose the appropriate strategies and tools to manage and/or resolve these conflicts. You will develop greater awareness of what pushes your buttons and how to control your reactions. You will also be able to assist your direct reports in looking at their own triggers for upset and coach them in behaving in more productive ways.
Many conflicts are situational and focus on business problems. Fortunately, by gaining agreements around a specific issue the tension is easily resolved. However, many times conflicts are based on personality disconnects and these are usually more intense and impactful over longer periods of time.
When you and your team have awareness about both types of conflicts you can evaluate the situation more quickly and make a judgment call on which tools will get the conflict resolved faster and smarter. If you can ask the right questions to find out the underlying cause of interpersonal disputes you have a much better chance of finding a long term solution.
Review Questions: Conflict Resolution Tips for Executives and Their Direct Reports
Final Exam: Conflict Resolution Tips for Executives and Their Direct Reports
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Based in Silicon Valley, CA, Illumeo serves thousands of corporations and corporate professionals across Finance, Accounting, Human Resources, Sales and Marketing. The platform offers assessments, industry-benchmarked competency analyses, hundreds of expert-developed courses, collaborative tools, and the ability for companies to self-publish internal courses that promote institutional knowledge retention and dissemination.
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Sylvia Lafair, Ph.D. is President of
Sylvia has hiked the Inca Trail into Machu Picchu, has eaten indiscernible stew in the Amazon, and bungee jumped in New Zealand. When she lands long enough, she writes books, gives speeches, and leads seminars. Sylvia, ever the pioneer, retooled her skills as a noted family therapist to become a leadership expert and executive coach. In the workplace she helps teams find the sweet spot of cooperation and productivity.
Dr. Lafair’s programs and executive coaching help decrease conflict and increase cooperation in the workplace. (Jossey-Bass 2009) is listed as one of the top nine books for every boss to read; one of the top twenty books for emerging leaders, and has won ten awards nationally and internationally.
Dr. Lafair’s research shows that, much as we like to believe that our behavior is entirely rational, our thoughts and actions are often driven by the roles we learned in our families as children for safety and survival. Under pressure, we tend to revert to old patterns, often creating workplace drama that diverts attention from business and undermines productivity.