Manager's Guide to Difficult Conversations
What you'll learn
- Overcome resistance to difficult conversations and feel confident and well-prepared
- Know what to say and how to approach difficult topics with minimal conflict or discomfort
- Use proven communication techniques that ease tensions, open communication, and build relationships
- Save your team and organization from the long-term consequences of avoiding critical issues
- Plan your approach and choose the right timing, location, and how to begin the conversation
- Understand how to manage emotions before and during the conversation
- Develop your manager’s superpower—listening!
Requirements
- The ability to print course materials
Description
We are top Udemy instructors in the personal development category. Our courses have been taken by over 800,000+ happy students from 200 countries.
We have a thriving community in the course and we are actively involved and answer questions within 24h.
We all have those conversations we keep putting off. Those times when we know we should talk to someone, but we don’t.
And then there are those conversations we HAVE to have as leaders, such as:
Addressing behavioral issues
Discussing promotions that aren’t coming
Mediating conflicts
Or worse, laying someone off
It’s understandable if you resist these conversations. Maybe you’ve tried approaching an individual in the past and it went badly. Or maybe you fear that talking about a problem will only make the situation worse.
Having difficult conversations is never easy, whether they're with co-workers, staff or subordinates. The problem is that avoiding difficult conversations has detrimental consequences. And, approaching difficult conversations without clear goals and effective communication strategies can make matters even worse by eroding trust and damaging relationships.
Whether you’re the CEO, manager, supervisor, team lead, or you work in human resources, it is your responsibility to be the example for how to approach difficult conversations.
The good news is that there are PROVEN TOOLS AND STRATEGIES for handling these situations. Plus, when you prove that you can handle difficult situations with ease and grace it will earn you respect, trust, and adoration from those you work with, improving your relationships as well as the overall atmosphere and productivity of your organization.
In this course we’ll help you:
Develop a better understanding of why certain conversations are so challenging, why you avoid them, and what consequences you face by not mastering this skill.
Overcome fear of confrontation, not knowing what to say, or, ultimately, failure, and develop confidence that you can handle difficult conversations with minimal discomfort.
Take responsibility for the success of these situations by preparing in advance and focusing on the desired outcomes.
Understand and manage emotions before and during the conversation to avoid escalation.
Utilize proven techniques for effective communication, listening, and approaching the conversation.
So, are you ready to transform your relationship with your employees? If so enroll now, we look forward to seeing you in the course!
Guarantee: We know you will love this course. However, we offer a no-questions-asked 30-day money-back guarantee if the course does not meet your needs for any reason.
So who are we?
We are Joeel & Natalie Rivera, serial entrepreneurs, authors, speakers, and educators. We have over a decade of experience in the field of psychology and life coaching and our greatest passion is empowering others to live life on their terms, fulfill their potential, and embrace their greater purpose. All of our programs are designed based on our experience in coaching, social services, psychology, and education, as well Joeel’s Masters Degree in Counseling and research on happiness for his dissertation for a PhD in psychology. We have over 800,000+ students from 200 countries.
Copyright Transformation Services, Inc. All Rights Reserved
Who this course is for:
- Leaders, managers or human resources professionals who want to address difficult conversations professionally
- Anyone who wants to handle challenging issues in the work place in a way that avoids conflict
Instructors
- 4.5 Instructor Rating
- 259,595 Reviews
- 774,087 Students
- 124 Courses
Joeel A. Rivera, M.Ed. and Natalie Rivera are pioneers in the life coaching field and co-founders of Transformation Services – the leading online course marketplace for life coaching, personal development and entrepreneurship. They’re the only life coach training organization in the world with 50+ niche coaching certifications, providing completely self-paced, done-for-you coaching programs offered at accessible prices.
They have PROUDLY served nearly 1,000,000 happy students from 200 countries and territories.
Using the science of psychology and human potential, they train leading edge entrepreneurs, leaders, and life coaches how to master their mindset and create a purpose-driven business so they can monetize their passion and live life on their terms.
Joeel A. Rivera, MEd: From an early age, Joeel faced adversity, including failing his first year of college and losing his brother to a car accident at the age of 19. This experience transformed his life and instilled a deep sense of purpose by inspiring him to give his brother Daniel's name a meaning by helping others find their true path. He returned to college, earning a Master's Degree in Counseling and all but the dissertation for his Ph.D. in Psychology, and later became a psychology professor.
Natalie Rae is passionate about empowering others to live authentically and embrace their inner callings. After a decade of living a life that wasn't hers and developing Chronic Fatigue Syndrome, Natalie let go of everything and completely transformed. Through her journey to healing, she rediscovered her true self and greater purpose—to be an entrepreneur and inspire others to transform their lives. Natalie “retired" from the rat race at 24, put herself through school as a freelance designer, and created a non-profit teen center.
- 4.5 Instructor Rating
- 253,708 Reviews
- 769,907 Students
- 123 Courses
At Transformation Services we empower life coaches and indiepreneurs to create a purpose-driven business and live life on their terms.
OUR VISION is to ignite a revolution of personal freedom through entrepreneurship and education, empowering each individual to live life on their terms, fulfill their potential, and embrace their greater purpose.
OUR MISSION is to make the education and entrepreneurship tools needed to achieve this vision accessible to all.
We have served nearly 1,000,00 students from 200 countries and territories.
Transformation Academy is the only life coach training organization in the world with 50+ niche certifications and completely self-paced, done-for-you coaching programs offered at accessible prices.
LEAD INSTRUCTORS Joeel and Natalie are Co-Founders and have been coaching, speaking, writing, and teaching for almost 2 decades in the life coaching field.
Using the science of psychology and human potential, they train leading edge entrepreneurs, leaders, and life coaches how to master their mindset and create a purpose-driven business so they can monetize their passion and live life on their terms.
Joeel is a former psychology professor with a Master’s Degree in Counseling and Education and is currently completing his dissertation on eudaemonic happiness for his Ph.D. in Psychology.