Write Better Emails: Tactics for Smarter Team Communication
4.3 (57 ratings)
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Write Better Emails: Tactics for Smarter Team Communication

Learn how to write clear and concise emails that save time and improve communication skills among your team
4.3 (57 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
929 students enrolled
Created by Hassan Osman
Last updated 4/2017
English
Current price: $10 Original price: $20 Discount: 50% off
5 hours left at this price!
30-Day Money-Back Guarantee
Includes:
  • 1.5 hours on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Write clear email messages that explain exactly what you want
  • Avoid common errors in email messages that confuse people
  • Save time in writing and responding to emails
  • Improve communication within teams
  • Get higher response rates from teammates
  • Improve clarity and reduce miscommunication
View Curriculum
Requirements
  • This course is for employees in organizations who frequently communicate via email with their team members (at least 5 or more on a regular basis).
  • No special tools or are necessary. Any email client (like Outlook, Gmail, Yahoo Mail, etc.) will do.
Description

Learn simple email writing concepts that will help you become a better communicator and influencer with your team. 

Master Writing More Effective Emails Using Research-Based Guidelines

  • Assign tasks using the "3Ws" to increase influence
  • Create powerful subject lines to ensure readability
  • Present options to reduce back & forth emails
  • Use "If...then..." statements to increase accountability


Simple Writing Tactics that will Save You Time and Frustration

Most employees spend over 11 hours per week reading and replying to email messages. In this course, you'll learn how to spend less time and improve communication with your team members. You'll also understand how to make your messages more effective using simple tweaks. 

For example, you'll learn how to make your emails more scannable and how to break your longer emails so that they're easier to read. You'll also learn the common mistakes people make when they ask questions in emails, and how to avoid them. 


Powerful Skills You Will Use for Your Entire Career

Email is not going anywhere.

Although new tools (such as Slack) keep popping up, email is still the main tool used for team collaboration around the world. Moreover, employers consistently list "good writing communication skills" as an important pre-requisite for most job requirements. So you'll learn powerful skills that will help you for your entire career.


Content and Overview

This course contains over 20 lectures and 1.5 hours of content. It is designed for any manager, employee, or entrepreneur who regularly works in teams of 5 or more people. 

The content includes over 18 tactics for solid email communication that help you draft emails to minimize confusion with your team.

The course is delivered in a format that is easily digestible for busy professionals. 

Each tactic includes an overview of why it works, and an example of how you can apply it in the real world.

The course also covers a few case studies of horrible emails, and how you can avoid them (including the "Reply All" syndrome). 

Here are the tactics that are covered in this course: 

  • How to Assign Tasks in Emails (using the 3Ws)
  • How to Write the Perfect Subject Line
  • Write Emails that are Five Sentences or Less (TL;DR)
  • Break Long Emails Into Two Parts
  • How to Make Your Emails Scannable
  • Show Instead of Tell by Attaching Screenshots
  • Spell Out Time Zones, Dates and Acronyms
  • Use "If...Then" Statements
  • Present Options Instead of Asking Open-Ended Questions
  • Re-read Your Email Once for a Content Check
  • Save Drafts of Repetitive Emails
  • Write it Now, Send it Later Using "Delay Delivery"
  • How to Properly Use "Reply All"
  • Reply to Questions Inline
  • Reply Immediately to Time-Sensitive Emails
  • Read the Latest Email on a Thread Before Responding
  • Write the Perfect Out-of-Office (OOO) Auto Reply
  • Share the Rules of Email Ahead of Time

The course is technology-agnostic. This means that it doesn't matter which email technology tool you use (Gmail, Outlook, Yahoo, etc.). 

By the end of this course, you'll be able to communicate and collaborate better with your team. You'll also save time and increase your productivity in writing and responding to emails. 


Ready to Enroll?

Click on the "Take this Course" button in the top right corner of this page and start learning how to write better emails and improve communication with your team.

Who is the target audience?
  • This course is meant for employees who rely on email to communicate and collaborate with their teams (at least 5 or more team members).
  • The focus of this course is mainly on employees or entrepreneurs who work in US-based organizations.
  • This course is NOT for someone who is interested in email marketing (i.e., using email to sell products or services).
Students Who Viewed This Course Also Viewed
Curriculum For This Course
22 Lectures
01:34:14
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Introduction
3 Lectures 05:47

A quick introduction about the "Write Better Emails" course, and four reasons why you should take it.

Preview 03:01

An overview about how the "Write Better Emails" course is structured, and what you can expect to learn. 

Preview 01:56

A quick and important note about the course before you start.

Quick and Important Note
00:50
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The Fundamentals of Writing Better Emails
5 Lectures 30:17

In this video, we’ll discuss how to assign tasks in emails so they’re crystal clear to the person on the receiving end. I’ll also go over what I call the “Three W’s” and how to use them strategically so that your team members will follow through on your task assignments. I’ll also share some best practices so that you reduce any potential miscommunication with your team.

Preview 08:26

In this video, we’ll go over how to write the perfect subject lines for your emails so that they’re more effective and have higher open rates by your team.

How to Write the Perfect Subject Line
07:35

In this lecture, we’ll go over how to write emails that are five sentences or less so that they’re read and acted on by your team members.

Write Emails that are Five Sentences or Less (TL;DR)
04:06

In this video, we’ll go over how to write longer emails by breaking them into two parts.

Break Long Emails Into Two Parts
04:22

In this lecture, we’ll go over how to make your emails scannable so that they’re easy on the eyes for your readers. We’ll also discuss tactics that help you highlight the most important information in your messages so that they pop out.

How to Make Your Emails Scannable
05:48
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Additional Tactics for Writing Better Emails
13 Lectures 57:40

In this video, we’ll go over how to show instead of tell by attaching screenshots in your email messages

Show Instead of Tell by Attaching Screenshots
06:54

In this lecture, we’ll go over how to spell out time zones, dates, and acronyms so that you reduce miscommunication and confusion among your team.

Spell Out Time Zones, Dates and Acronyms
06:39

In this video, we’ll go over how to use “if… then” statements and improve communication flow in your messages.

Use "If...Then" Statements
04:07

In this short video, we’ll go over how to present options instead of asking open-ended questions so that you control the conversation a bit more.

Present Options Instead of Asking Open-Ended Questions
02:20

In this video, we'll discuss content mistakes and why you should re-read your email once for a check before you hit send.

Re-read Your Email Once for a Content Check
03:48

In this lecture, we’ll look at how to save drafts of repetitive emails that you frequently send out to your team members, such as weekly meeting minutes or monthly business updates.

Save Drafts of Repetitive Emails
04:42

In this video, we’ll discuss a really cool tactic of how to write an email now, and send it later using a feature called “Delay Delivery”… we’ll also discuss why you should use it and how it can help you out.

Write it Now, Send it Later Using "Delay Delivery"
06:54

In this lecture, we’ll go over how to properly use reply all by covering 4 tips that you should follow to make life easier for everyone on your team.

How to Properly Use "Reply All"
04:25

In this video, we’ll talk about how and why you should reply to questions inline in your email messages (and we'll cover 3 tips about how to accomplish that).

Reply to Questions Inline
04:21

In this lecture, we’ll cover a couple of tips about how to reply immediately to time sensitive emails.

Reply Immediately to Time-Sensitive Emails
02:55

In this video, we’ll discuss how and why you should read the latest email on a thread before responding back.

Read the Latest Email on a Thread Before Responding
04:58

An out-of-office (OOO) auto reply is an automated message that your email system sends when you’re unreachable through email. In this short video, we’ll cover how to write the perfect one.

Write the Perfect Out-of-Office (OOO) Auto Reply
03:57

In this short video, we’ll discuss how and why you should share the rules of email ahead of time with your team.

Share the Rules of Email Ahead of Time
01:40
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Conclusion
1 Lecture 00:30

Conclusion of the "Write Better Emails" course and next steps. 

Conclusion: Thank You and Next Steps
00:30
About the Instructor
Hassan Osman
4.3 Average rating
188 Reviews
3,464 Students
2 Courses
Virtual Teams Expert; Senior Manager at Cisco Systems

Hi, my name is Hassan Osman and I've been managing virtual teams for the past 10+ years.

I'm currently a Senior PMO Manager at Cisco Systems,* where I lead remote teams all around the world on delivering complex projects for Cisco's customers. In my day-to-day role, I rely heavily on email communication to manage my teams. 

Previously, I was a manager at Ernst & Young, where I analyzed failing projects at Fortune 500 companies, and recommended solutions to fix them.

I was also a research assistant at Harvard University, where I studied issues related to virtual teams.

I also hold the PMP, CSM and ITIL certifications.

*Disclaimer: The opinions expressed on this page and in my course are my own views and not those of Cisco