Learn simple email writing concepts that will help you become a better communicator and influencer with your team.
Master Writing More Effective Emails Using Research-Based Guidelines
Simple Writing Tactics that will Save You Time and Frustration
Most employees spend over 11 hours per week reading and replying to email messages. In this course, you'll learn how to spend less time and improve communication with your team members. You'll also understand how to make your messages more effective using simple tweaks.
For example, you'll learn how to make your emails more scannable and how to break your longer emails so that they're easier to read. You'll also learn the common mistakes people make when they ask questions in emails, and how to avoid them.
Powerful Skills You Will Use for Your Entire Career
Email is not going anywhere.
Although new tools (such as Slack) keep popping up, email is still the main tool used for team collaboration around the world. Moreover, employers consistently list "good writing communication skills" as an important pre-requisite for most job requirements. So you'll learn powerful skills that will help you for your entire career.
Content and Overview
This course contains over 20 lectures and 1.5 hours of content. It is designed for any manager, employee, or entrepreneur who regularly works in teams of 5 or more people.
The content includes over 18 tactics for solid email communication that help you draft emails to minimize confusion with your team.
The course is delivered in a format that is easily digestible for busy professionals.
Each tactic includes an overview of why it works, and an example of how you can apply it in the real world.
The course also covers a few case studies of horrible emails, and how you can avoid them (including the "Reply All" syndrome).
Here are the tactics that are covered in this course:
The course is technology-agnostic. This means that it doesn't matter which email technology tool you use (Gmail, Outlook, Yahoo, etc.).
By the end of this course, you'll be able to communicate and collaborate better with your team. You'll also save time and increase your productivity in writing and responding to emails.
Ready to Enroll?
Click on the "Take this Course" button in the top right corner of this page and start learning how to write better emails and improve communication with your team.
A quick introduction about the "Write Better Emails" course, and four reasons why you should take it.
An overview about how the "Write Better Emails" course is structured, and what you can expect to learn.
A quick and important note about the course before you start.
In this video, we’ll discuss how to assign tasks in emails so they’re crystal clear to the person on the receiving end. I’ll also go over what I call the “Three W’s” and how to use them strategically so that your team members will follow through on your task assignments. I’ll also share some best practices so that you reduce any potential miscommunication with your team.
In this video, we’ll go over how to write the perfect subject lines for your emails so that they’re more effective and have higher open rates by your team.
In this lecture, we’ll go over how to write emails that are five sentences or less so that they’re read and acted on by your team members.
In this video, we’ll go over how to write longer emails by breaking them into two parts.
In this lecture, we’ll go over how to make your emails scannable so that they’re easy on the eyes for your readers. We’ll also discuss tactics that help you highlight the most important information in your messages so that they pop out.
In this video, we’ll go over how to show instead of tell by attaching screenshots in your email messages
In this lecture, we’ll go over how to spell out time zones, dates, and acronyms so that you reduce miscommunication and confusion among your team.
In this video, we’ll go over how to use “if… then” statements and improve communication flow in your messages.
In this short video, we’ll go over how to present options instead of asking open-ended questions so that you control the conversation a bit more.
In this video, we'll discuss content mistakes and why you should re-read your email once for a check before you hit send.
In this lecture, we’ll look at how to save drafts of repetitive emails that you frequently send out to your team members, such as weekly meeting minutes or monthly business updates.
In this video, we’ll discuss a really cool tactic of how to write an email now, and send it later using a feature called “Delay Delivery”… we’ll also discuss why you should use it and how it can help you out.
In this lecture, we’ll go over how to properly use reply all by covering 4 tips that you should follow to make life easier for everyone on your team.
In this video, we’ll talk about how and why you should reply to questions inline in your email messages (and we'll cover 3 tips about how to accomplish that).
In this lecture, we’ll cover a couple of tips about how to reply immediately to time sensitive emails.
In this video, we’ll discuss how and why you should read the latest email on a thread before responding back.
An out-of-office (OOO) auto reply is an automated message that your email system sends when you’re unreachable through email. In this short video, we’ll cover how to write the perfect one.
In this short video, we’ll discuss how and why you should share the rules of email ahead of time with your team.
Conclusion of the "Write Better Emails" course and next steps.
Hi, my name is Hassan Osman and I've been managing virtual teams for the past 10+ years.
I'm currently a Senior PMO Manager at Cisco Systems,* where I lead remote teams all around the world on delivering complex projects for Cisco's customers. In my day-to-day role, I rely heavily on email communication to manage my teams.
Previously, I was a manager at Ernst & Young, where I analyzed failing projects at Fortune 500 companies, and recommended solutions to fix them.
I was also a research assistant at Harvard University, where I studied issues related to virtual teams.
I also hold the PMP, CSM and ITIL certifications.
*Disclaimer: The opinions expressed on this page and in my course are my own views and not those of Cisco