How to Manage & Influence Your Virtual Team

Learn step-by-step tips that help you get things done with your virtual team, without wasting time on useless meetings
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2,347 students enrolled
Instructed by Hassan Osman Business / Management
$180
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  • Lectures 36
  • Contents Video: 3 hours
  • Skill Level All Levels
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 11/2013 English

Course Description

Over 2,000+ successful students have taken this course.

(Course Updated: Nov 2015)

"...the best training course I took [about] virtual management." - Robin H.

"Extremely valuable course for ALL virtual team managers" - Philip M.

"...the tips are immensely practical." - Hal W.

"Extremely clear and well-presented material" - Nikolay P.

See more Udemy reviews below!

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NEW! FREE Lecture released: Did you know that using a SINGLE WORD with your virtual team can increase compliance by 33%?

Find out what that word is by checking out Lecture 15 below (scroll down to Lecture 15 and click on the "Preview" button to watch it for free. No sign-in required).

+++++++++++++++++++++++++++

Start managing your virtual team more effectively today.

This course is PACKED with step-by-step tactics that help you discover the psychological secrets of persuasion & communication that influence your virtual team members to do what you want them to do.

You'll also build TRUST and ACCOUNTABILITY without wasting time on useless technology tools, frustrating meetings or countless back & forth emails

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Virtual teams are the future.

If you manage a virtual team today, then you'll probably continue to do so for the rest of your career.

If you don't, then you probably will in the next 5 years.

Learning how to manage people you don't see face-to-face is an important skill that you need regardless of what industry you're in.

With "Managing & Influencing Virtual Teams," you will learn the psychological secrets of persuasion and communication that influence your virtual team members to do what you need them to do.

The course will also help you increase the level of trust and accountability among your team members, while reducing the time you spend on frustrating meetings, useless technology tools, and back-and-forth emails.

At the end of each lecture in the course, you'll get specific, actionable steps that you can implement immediately.

In addition, you'll also get downloadable sample scripts and templates that you can simply copy & paste and use with your own virtual team.

The course contains the following sections:

- The Psychology of Communication in Virtual Teams: Psychological strategies to effectively communicate with your team and reduce ambiguity and miscommunication

- Principles of Behavior Change: Four strategic principles that will change your team's behavior to get things done

- Tactics of Influence & Persuasion: Step-by-step tactics that influence your team members to do what you need them to do

- Managing Virtual Meetings Effectively: How to have fewer meetings while increasing their effectiveness at the same time

- Choosing and Evaluating the Right Technology: A simple framework to choose and evaluate the right technology tools to use with your virtual teams

- Building Trust in Virtual Environments: A methodical blueprint to increase the level of trust among your virtual team

- Killer Email and Phone Techniques: Powerful email and phone techniques that you can use to influence your virtual team members

What is different about this course?

There are a lot of courses about managing virtual teams. Here are three reasons why this one is different

Reason #1: Tactics, not just strategies

Most courses about virtual teams focus on high-level strategies and theories.

Very few actually give you the tactics that you need to implement those strategies.

In my course, I'll show you exactly how you should apply the management tactics to your own situation. I will give you step-by-step techniques and scripts that will save you a lot of time in managing your virtual team.

In other words, I will answer both those questions for you:

-What do I need to do?

-How exactly do I do it?

Moreover, every video also has a “Summary of Actions" slide at the end that summarizes the course lecture for you, and tells you exactly what you need to do as a next step.

Reason #2: Proven Science-based Research

For the course, I did a ton of science-based research about powerful psychological and productivity studies in the areas of influence and management.

Some of the research references include journals from the Harvard Business School, Kelley School of Business, and McKinsey Global Institute.

I also reference studies from international bestselling books such as “Influence: The Science of Persuasion," “Made to Stick," and “The Tipping Point," among others.

I've tested the findings from those references myself, and selected what works and what doesn't in virtual teams.

So you will get the absolute best of the best concepts that work for you and your team.

Reason #3: Practical insights that work (not just theory)

I've been managing virtual teams for over 10 years, both as an entrepreneur and as a project manager.

In fact, I still work as a remote program manager, and my full time job is to manage virtual teams across the world to deliver highly complex projects.

Unlike most courses that are taught by professors who have studied this space from a purely theoretical view, you'll be getting a unique perspective on how to manage people remotely from someone who does this for a living.

In short, the course will help you:

- Communicate more effectively and build trust with your team

- Stop worrying about being caught up in pointless day-to-day details

- Save valuable time spent on useless meetings and back & forth emails

- Choose the right technology tools and techniques for effective team collaboration

- Influence your team to be accountable for getting tasks accomplished

NOTE for Project Management Professional (PMP) certification holders

This course qualifies for 3 Professional Development Units (PDUs) under PMI's "Category B: Continuing Education" category. After you're done with the course, you will get a "Certificate of Completion" from Udemy, which you can use as evidence for PMI.

Ready to Enroll?

Click on the "Take this Course" button in the top right corner of this page and start learning how to effectively manage and influence your virtual team today.

What are the requirements?

  • Interest in managing virtual teams more effectively

What am I going to get from this course?

  • After taking this course, you'll be able to:
  • Improve communication and collaboration with your virtual team
  • Understand how to choose the right technology tools for effective collaboration
  • Have more effective virtual meetings
  • Build trust with your team members
  • Increase accountability and engagement among the team
  • Know exactly how to assign tasks to your team members to get things done

What is the target audience?

  • Professionals who manage virtual teams
  • Project Managers
  • IT Managers
  • Entrepreneurs
  • Directors
  • Business Unit Leads
  • Remote Team Facilitators
  • Virtual Team Leaders
  • Small Business Owners
  • Consultants

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.

Curriculum

Section 1: Introduction
01:26

In this welcome video, I give you a quick overview of what the course is about.

04:32

In this course overview lecture, I discuss:

  • What the course objectives are and what you're going to learn
  • Who the course is for
  • What is included in the course
  • An overview of the course outline and a description of each section
Section 2: The Psychology of Communication in Virtual Teams
08:24

In this lecture, I discuss the following:

  • An overview of the "Psychology of Communication in Virtual Teams" module
  • The #1 reason why managers fail at managing virtual teams
  • The importance of communication in remote team settings
  • The common issues faced by virtual teams
08:32

In this lecture, I discuss the following:

  • The main challenge of virtual teams
  • The team proximity spectrum
  • The pyramid of communication
  • How to increase intimacy and cohesion among your team members
04:45

In this lecture, I discuss a powerful concept called "The Curse of Knowledge" and how it affects the way you communicate with your virtual team. I also discuss ways in which you can avoid being negatively affected by it to improve communication.

11:58

In this lecture, I discuss the 3 types of responses to questions in virtual settings: The Good, The Bad, and The Ugly, and I give specific examples of how to answer the "Good" way.

Section 3: Principles of Behavior Change
01:57

In this lecture, I discuss an overview of the "Principles of Behavior Change" module, the 4 power principles of behavior change, and what you should know about those principles when managing your virtual team.

06:24

In this lecture, I discuss the following:

  • Parkinson's law and why we procrastinate
  • The positive effects of setting deadlines with your remote team
  • The 3 rules for setting deadlines
06:08

In this lecture, I discuss the following:

  • The bystander effect and how responsibility gets diffused in virtual teams
  • Why it's extremely important to assign responsibility to your team members
  • The 3 rules for assigning responsibility
04:18

In this lecture, I discuss the importance of being very specific with your task assignments, and the 2 rules for how to assign tasks to your remote workers.

03:57

In this lecture, I discuss the following:

  • The mysterious power of writing things down
  • The advantages of writing tasks out to your virtual team
  • The 2 rules for writing tasks down
Section 4: Tactics of Influence & Persuasion
01:25

In this lecture, I discuss an overview of the "Tactics of Influence and Persuasion" module, and what you'll learn in the upcoming lectures.

06:31

In this lecture, I discuss the first 3 principles of Robert Cialdini's 6 Principles of Influence (Reciprocation, Commitment & Consistency, and Social Proof), and how you can apply those principles to influence your virtual team members.

08:08

In this lecture, I discuss the next 3 principles of Robert Cialdini's 6 Principles of Influence (Authority, Liking, and Scarcity), and how you can apply those principles to influence your virtual team members.

06:01

In this lecture, I discuss Ellen Langer’s Xerox Study and the influential power of the word "because."

06:59

In this lecture, I discuss a detailed 6-step process that ensures 100% commitment by your team members to get things done. I also include a downloadable sample script (pdf) that you can use with your own team.

03:58

In this lecture, I discuss how to find out the truth from your virtual team members. I also talk about a powerful 2 step process, which includes a list of 4 specific questions that you can ask someone to know what their thoughts are.

Section 5: Managing Virtual Meetings Effectively
03:03

In this lecture, I discuss an overview of the "Managing Virtual Meetings" module, and talk about the two major problems with meetings in virtual environments.

05:38

In this lecture, I discuss the five things you should do before every meeting, and how to manage everyone’s expectations through a well-crafted meeting agenda. I also include a downloadable meeting agenda template (Microsoft Word format) that you can use with your own team.

06:11

In this lecture, I discuss the five things you should do during every meeting, and how to facilitate your meetings to keep everyone focused on their tasks. I also include a downloadable meeting minutes template (Microsoft Word format) that you can use with your own team.

02:42

In this lecture, I discuss the two things you should do after every meeting, and how to follow up with your team to make sure they are committed to getting their actions completed.

04:20

In this lecture, I discuss the four best practices for scheduling meetings, and how to use batching to greatly reduce the number of your status meetings with your virtual team.

Section 6: Choosing and Evaluating the Right Technology
03:01

In this lecture, I discuss an overview of the "Choosing and Evaluating the Right Technology" module, and talk about why technology is overrated in virtual teams.

04:55

In this lecture, I discus the 4 reasons why choosing the perfect technology tool for managing and collaborating with your team is hard.

07:48

In this lecture, I discuss the 7 rules for choosing your technology, and how to use those rules as a framework to help you decide which technology is best for your remote team.

06:41

In this lecture, I discuss a list of 40+ technology tools that you can choose from to use with your remote workers – categorized under 10 different functions:

  • Collaboration Tools
  • Project Management Tools
  • Document Storage/ File Sharing Tools
  • Meeting Tools
  • High-End Video Conferencing Tools
  • Video & Audio Conferencing Tools
  • Instant Messaging Tools
  • Document Co-creation Tools
  • Social Network Tools
  • Scheduling Tools

I also include a downloadable list (in pdf format) with links to all those tools for easy reference.

Section 7: Building Trust in Virtual Environments
01:59

In this lecture, I discuss an overview of the "Building Trust in Virtual Meetings" module, and talk how a lack of trust in virtual teams affects performance.

03:18

In this lecture, I discuss the secret formula for building trust in virtual teams (Trust = Reliability + Likeability), the objective of every manager, and the one-word rule for increasing trust.

06:16

In this lecture, I discuss 4 tactics you can use to increase reliability by your virtual employees.

06:41

In this lecture, I discuss 5 tactics you can use to increase likeability by your virtual team members.

Section 8: Killer Email and Phone Techniques
01:52

In this lecture, I discuss an overview of the "Email and Phone Techniques" module, the talk about the shocking amount of time we spend on email.

08:34

In this lecture, I discuss 5 strategies that help you manage your own email load when communicating with your virtual team.

08:03

In this lecture, I discuss 6 email tactics will help you minimize miscommunication issues among your virtual team.

05:31

In this lecture, I discuss the 4 things to focus on that will help you improve how you use your voice to keep your audience engaged.

04:54

In this lecture, I explain how to effectively leave voice messages by analyzing and dissecting a sample perfect voice message.

Section 9: Conclusion & Wrap Up
02:53

In this lecture, I discuss the summary of the course, and talk about the next steps after completing the course.

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Instructor Biography

Hassan Osman, Virtual Teams Expert; Senior Manager at Cisco Systems

Hi, my name is Hassan Osman and I've been managing virtual teams for the past 10+ years.

I'm currently a Senior Program Manager at Cisco Systems,* where I lead virtual teams all around the world on delivering complex projects for Cisco's customers.

Previously, I was a manager at Ernst & Young, where I analyzed failing projects at Fortune 500 companies, and recommended solutions to fix them.

I was also a research assistant at Harvard University, where I studied issues related to virtual teams.

I am also a certified PMP, CSM and ITIL, and I regularly blog about managing remote teams on www.thecouchmanager.com

*Disclaimer: The opinions expressed on this page and in my course are my own views and not those of Cisco

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