Click here to view the Udemy for Business Cookies Policy
As used herein the term "use" shall mean using, accessing, administering, installing, signing into, inviting and/or registering Users for, connecting with, downloading, visiting or browsing the UFB Service.
Udemy participates in the TRUSTe privacy program and adheres to TRUSTe Certification Standards. For more information please refer to the TRUSTe website.
Table of Contents
When You sign up for and use the UFB Service (including through a Third Party Platform) We will collect any information You provide to Us directly such as the following:
Customers: When a Customer signs up for and uses the UFB Service, We may collect Customer name and address and the full name and email addresses of: the person representing the Customer; Administrators; and authorized Users.
Administrators and Users: In order to use the UFB Service, a User must be authorized by a Customer. Customers may provide Us with a User’s first name, last name, and e-mail address. You must then register for an account (“Account”), and We will collect and store any registration information You share with Us, such as first name, last name, e-mail address, password, Your company's name (e.g., Customer name), telephone number, and address information (“Registration Information”).
Profile Information: Administrators and Users may also have the option of providing additional information ("Profile Information") to create a profile ("Profile"). You should exercise care and caution in creating Your Profile as such information will be publicly viewable by others, including but not limited to other Users, and the Customer.
Administrators may add a User to a group of Users (“Group”) and assign the group a name. Any authorized Users of a Customer can view such Group name and the Users assigned to such Group.
When Administrators and/or Users sign up to use the UFB Service, We will assign a unique identifying number ("ID Number”) which may be publicly displayed to others.
Udemy is not responsible for how others use information that is publicly available or otherwise accessible to others in the UFB Service.
Public Posting / Shared Content: The UFB Service may also allow Administrators and Users to interact with others, including other Administrators, Users, other Udemy users, instructors, teaching assistants, and the Customer and/or post, share, communicate or otherwise transmit content publicly, such as by posting comments in a course page, sending messages to or chatting with others or posting photos (collectively "Shared Content" or "Public Posting"). We may collect and store Public Postings and Shared Content. Shared Content or Public Postings may be publicly available or viewable by others, including Administrators, Users, or instructors or teaching assistants, depending on where such content is posted.
You hereby grant Udemy a non-exclusive right and license to reproduce, distribute, publicly perform, offer, market and otherwise use and exploit Public Postings and Shared Content.
We collect information relating to taking courses, including, without limitation, interchanges with instructors, teaching assistants, Administrators, and other Users, as well as progress within a course, answers, essays and other items submitted to satisfy the course requirements ("Course Information").
When Customers upload Customer Courses to the UFB Service, we collect materials contained in such Customer Courses to make such courses available to Users. When a Customer uploads a Customer Course, Customer grants Udemy a non-exclusive right and license to reproduce, offer, and distribute such Customer Course to Customer’s authorized Users.
When a Customer (or an Administrator on the Customer’s behalf) selects courses, including a Customer Course course, to make available to some or all of its authorized Users or Administrators, we collect such information. When a User or Administrator signs up for and/or participates in a course, we collect all related Course Information.
We may share, and Administrators and Users hereby consent to Our sharing of, Course Information with the Customer and Administrators as set forth in Section 5 below. The Customer determines how it uses certain Course Information of its authorized Users and whether to download, share, and/or retain such information. Users should check with the Customer or the Administrator about such policies.
Users and Administrators also consent to Udemy providing certain Registration Information and/or Profile Information to the Customer, Administrators, and to an instructor or teaching assistant when Users or Administrators enroll in a course. Udemy does not provide Administrators’ or Users’ email addresses or Customer’s account names to instructors or teaching assistants. Udemy does not control how instructors or teaching assistants treat Registration Information, Profile Information, or Course Information and is not liable for use by instructors or teaching assistants.
Information Received Through Your Third Party Platform Account
The UFB Service may contain third party links or utilize Third Party Platforms (together, “Third Parties”). If You use the UFB Service on or through a Third Party Platform, including via any Wireless Devices, the collection, use, and disclosure of Your information and Your use of the UFB Service will also be subject to the privacy policies and other terms of such Third Party Platforms.
We do not control and are not responsible for the terms, privacy policies and/or practices of any Third Party, including links, and You should review the policies and agreements of such Third Parties carefully.
You may choose not to allow the Third Party Platform to provide Us with certain information about You, but You might not be able to use certain features of the UFB Service.
If Customer makes any purchases through the UFB Service, such as courses or a subscription, We may collect certain information regarding the purchase (such as name and zip code) as necessary to process the order. Customer will be required to provide certain payment and billing information directly to our payment processing partners, including but not limited to name, credit card information, billing address and zip code. We do not access, store or collect credit card information. Credit card information is collected and processed by our third party credit card processor.
Communications, Support Requests, Potential Abuse:
Technical and Usage Data
When You access the UFB Service, including browsing Our courses and subscriptions, We collect certain information by automated means. This information may include without limitation: (a) technical information about Your computer or Wireless Device, such as Your IP address, operating system type and version, unique device ID, browser, browser language, domain and other systems information, platform types (collectively, “Technical Information); and (b) usage statistics about Your interaction with the UFB Service, including courses accessed, pages visited, portions of the UFB Service used, and other information regarding Your use of the UFB Service (collectively, “Usage Data”).
Analytics. We may use third-party browser and mobile analytics services on our Service, such as those of Google Analytics, Mixpanel, and Intercom. These service providers use the sort of technology described in this section to help us analyze how users use the Service, including by noting the third-party website from which you arrive, how often You use the UFB Service, the events that occur within the Service, aggregated usage, performance data, and where the application was downloaded from. The information (including your IP address) collected by the technology will be disclosed to or collected directly by these service providers, who use the information to evaluate your use of the UFB Service to allow Us to improve the UFB Service, better understand the functionality of the UFB Service on a computer or other device, and to provide information that may be of interest to You. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-out Browser Add-on by clicking here; you may also use Mixpanel’s opt out by clicking here.
IP addresses received from your browser or device may be used to determine your approximate location.
We may also employ web beacons or other technology for a variety of reasons such as: (i) allowing Us to know if a certain page was visited or whether an e-mail was opened; and (ii) allowing Us to advertise more efficiently by excluding our current Users from certain promotional messages or identifying the source of a new installation.
Udemy uses the following types of cookies:
Preferences. We use preferences cookies to remember information about Your browser and how you prefer to use Our Service, i.e. to remember Your preferred settings that affect the experience of how the UFB Service look to You or behave when You access and/or use them, such as Your preferred language. Preference cookies make Your experience of interacting with the UFB Service more functional and customized to suit Your preferences.
Security. We use security cookies to enable You to log-in and access the UFB Service, to protect Your Account against fraudulent log-ins by others, and help detect, fight, and protect against abuse or unauthorised usage of Your Account.
Functional. We use functional cookies to make the experience of using the UFB Service better, like remembering the volume You like your videos to play at.
Session State. We use session cookies to collect information about how You interact with Our Service, to help Us improve the UFB Service We provide You as well as improve Your browsing experience. We also use session cookies to remember Your log-in details and to be able to process Your purchases of courses. These are deemed strictly necessary to the working of the UFB Service. If these are disabled, then various functionalities of the UFB Service will be broken.
Third parties with whom We partner to provide certain features on Our site may use Local Storage Objects (LSOs) to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs. To manage Flash LSOs please click here.
Udemy may use the information We collect through Your use of the UFB Service to:
As directed by the Customer:
We may share information in accordance with Our agreement with the Customer and the Customer’s instructions. For example, if a Customer uses a learning management system, We may share information, including Registration Information and Course Information with such learning management system.
About Users with the Customer:
As set forth above, we may share Course Information with the Customer. In addition, if a User or Admin contacts Us to help resolve an issue, depending upon that issue, we may need to share such concern with the Customer.
About You with the Instructor or Teaching Assistant:
As set forth above, we may share Course Information and certain Registration Information and Profile Information with instructors or teaching assistants of courses in which You enroll or request information. If you communicate with an instructor or teaching assistant, such as by asking a question, that instructor or teaching assistant will be able to view your name. We will not share Your email address with instructors or teaching assistants.
For Safety, Security, Cooperation with Law Enforcement, & Compliance with Legal Obligations
Third Party Service Providers, Contractors or Agents
We may share Your information with third party companies that perform services on Our behalf, including payment processing, order fulfillment, data analysis, marketing services, e-mail and hosting services, and customer service and support. While providing the UFB Service for Us, these companies may access Your information, and are required to use it solely as directed by Us for the purpose of Our requested service.
Analytics and Data Services
As discussed above, We use third-party analytics such a Google Analytics. We also use other analytics and data services such as Intercom, and InsideView to help understand Your usage of our services and to improve the UFB Service. We may provide a limited amount of Your Registration Information to services such as Intercom or InsideView. These services may collect publicly available contact and social information, such as Your email address, gender, company, job title, photos, website URLs, social network handles and physical addresses, to enhance Your experience.
Business Transfers, Sales, Mergers, or Divestitures
In the event that Udemy undergoes a business transition, such as a merger, acquisition, corporate divestiture or dissolution (including bankruptcy), or a sale of all or a portion of its assets, We may share, disclose or transfer all of Your information to the successor organization in such transition or during steps in contemplation of such activities (e.g., due diligence).
With Your Permission
We may share information with Your consent.
Aggregate or De-identified Information
We may disclose or use aggregate or de-identified information for any purpose, including after termination of the UFB Agreement.
Udemy takes appropriate security measures to protect against unauthorized access to, or unauthorized alteration, disclosure or destruction of, sensitive data that You share and We collect and store. Unfortunately, however, no system can be 100% secured, and We cannot guarantee that communications between You and Udemy, the UFB Service, or any information provided to Us in connection with the information We collect through the UFB Service will be free from unauthorized access by third parties. Your password is an important component of Our security system. As such, it is Your responsibility to protect it. Do not share Your password with any third parties. If Your password has been compromised for any reason, You should change it immediately and contact email@example.com with any concerns.
Customers may instruct us as to what to do with certain information. A Customer has many choices and control over information in its account. For example, Customer may enable or disable a User’s access to the UFB Service, import courses, select certain courses, export certain Course Information, manage permissions such as administrative rights, and run reports on the UFB Service. These choices and instructions may result in the access, use, disclosure, modification or deletion of certain information.
You can always choose not to provide certain information to Us but You may not be able to use certain features of the UFB Service. If You do not wish to receive promotional communications from Us, You can opt- out by: (i) following the unsubscribe instructions provided in the promotional communication You receive; or (ii) managing Your e-mail preferences by signing into Your Account, clicking on the Account Settings link in under Your Profile button in the site header, and navigating to the Notifications tab.
Please note that despite Your opt-out choice or indicated email preferences, We will still send You administrative messages regarding the UFB Service, including, for example, administrative confirmations, order confirmation, important updates regarding the UFB Service, notices from the Customer, and notices regarding our policies.
The browser You use may provide You with the ability to control cookies or other types of local data storage. Your Wireless Device may provide You with choices around how and whether location or other data is collected and shared. Udemy does not control these choices, or default settings, which are offered by makers of your browser or mobile device operating system.
To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-out Browser Add-on by clicking here. You may use Mixpanel’s opt out by clicking here. For your choices with respect to InsideView, please click here.
If You have any questions about Your information, our use of this information, or Your rights when it comes to any of the foregoing, contact us at firstname.lastname@example.org.
Because consumers are often unaware that their do-not- track beacons are active, do-not-track does not frequently reflect the actual preferences of Our Users. Accordingly, Udemy does not respond to the federal do-not- track signal. If You would like to not receive promotional communication from Udemy, You are free to follow the procedure described in the previous section to unsubscribe.
You may access and update Your information that Udemy collects and maintains in the following ways:
Customers and Users may access and update certain information You provide directly to Us by logging into their Accounts. Customers may also submit any requests for access to personal data to email@example.com with “UFB Customer” in the subject line or in writing to Attn Privacy/Legal Udemy, Inc. UFB Customer Privacy, 600 Harrison Street, 3rd Floor, San Francisco, CA 94107. Please allow up to thirty (30) days for a response. Users should submit any request for access to other information to the Customer.
Account Terminated or Deleted
Please be aware that even after Your Account is terminated or deleted some or all of Your information may still remain visible to others, including but not limited to any information that has been: (a) incorporated into others User's content, comments, postings, submissions, including but not limited to course comments; (b) copied, stored or disseminated by other Users; (c) shared or disseminated by You or others such as in a Public Posting; or (4) posted on a Third Party Platform. Termination of Your Account will not result in the removal of information collected and already put in aggregate form or information that cannot, in Our sole discretion, be removed without undue burden to Udemy. Udemy is not able and/or obligated to remove any of Your information from a Third Party Platform.
Udemy stores information about visitors to the UFB Service and Users on servers located in the United States. If You are using the UFB Service from outside the United States and the European Union, please know the information You submit will be transferred to and stored in servers in the United States or other countries. The data protection and other laws of the United States and/or other countries might not be as comprehensive as those in Your country. By submitting Your data and/or using the UFB Service, You consent to the transfer, storing, and processing of Your data in and to the United States.
Personal data collected within Switzerland and the European Economic Area ("EEA") may be transferred to, and stored at, a destination outside of Switzerland and the European Economic Area ("EEA"). The data We hold may also be processed by employees operating outside of Switzerland and the EEA who work for Us or one of our affiliates or for one of Our vendors. Such staff may be engaged in, among other things, (i) the processing of transactions and Your payment details and (ii) the provision of support services. By submitting Your personal data or engaging in Udemy courses, You agree to this transfer, storing or processing.
California residents have the right to receive, once a year from Us: a) information identifying any third party company(ies) to whom Udemy may have disclosed (within the previous calendar year) Your personal information for that company's direct marketing purposes; and b) a description of the categories of personal information disclosed. If You are a California resident and wish to obtain such information, submit a request to Us at firstname.lastname@example.org with "Request for California Privacy Information-UFB Customer" as the subject line and in the body of Your message. Only information required to be disclosed by law will be included in Our response.
Designee: Kevin Johnson, CEO
Effective Date: March 8, 2017
What are cookies?
Cookies are small text files placed onto your computer or device as you browse the Internet. Cookies can be used to collect, store and share bits of information about your activities across websites and services, including on the UFB Service. They also allow us to remember things about your visit to the UFB Service, such as your preferred language and other choices/settings and generally make the site easier for you to use.
Udemy uses both session cookies and persistent cookies. A session cookie is used to identify a particular visit to the UFB Service. These cookies expire after a short time, or when you close your web browser after using the UFB Service. We use these cookies to identify you during a single browsing session, such as when you log into the UFB Service. A persistent cookie will remain on your devices for a set period of time specified in the cookie. We use these cookies where we need to identify you over a longer period of time. For example, we would use a persistent cookie if you asked that we keep you signed in.
Authentication and security:
For example, these technologies help authenticate your access to the UFB Service and prevent unauthorized parties from accessing your accounts.
For example, cookies help us remember your preferred language or the country that you are in. We can then provide you with content in your preferred language without having to ask you each time you visit the UFB Service.
Analytics and research:
For example, cookies help us test different versions of the UFB Service to see which particular features or content users prefer. We may include web beacons in e-mail messages or newsletters to determine whether the message has been opened and for other analytics. We might also optimize and improve your experience on the UFB Service by using cookies to see how you interact with the UFB Service, such as when and how often you use them and what links you click on.
We don’t release the information collected from our own cookies to any third parties, other than to our service providers who assist us in these cookie activities.
For more information about targeting and advertising cookies and how you can opt out, you can visit youronlinechoices.eu or allaboutcookies.org/manage-cookies/index.html. Please note that to the extent advertising technology is integrated into the UFB Service, you may still receive advertising content even if you opt-out of tailored advertising. In that case, the advertising content will just not be tailored to your interests. Also, we do not control any of the above opt-out links and are not responsible for any choices you make using these mechanisms or the continued availability or accuracy of these mechanisms.
When accessing the UFB Service from a mobile application, you may also receive tailored in-application advertisements. Each operating system, such as iOS and Android, provides its own instructions on how to prevent the delivery of tailored in-application advertisements. You may review the support materials and/or the privacy settings for the respective operating systems in order to opt-out of tailored in-application advertisements. For any other devices and/or operating systems, please visit the privacy settings for the applicable device or operating system or contact the applicable platform operator.
What are my privacy options?
Changes to this Policy
We will notify you of any changes by posting the new Policy on the UFB Service with a new effective date. If we make a material change to this Policy, we will take reasonable steps to notify you in advance of the planned change.