Udemy Business Subprocessor List
This Udemy Business and CorpU Subprocessor List was updated on January 13, 2023.
In the course of providing Udemy Business (“UB”) and CorpU, the following subprocessors may access and process the personal data of individual users to whom customers grant access to UB and/or CorpU (“Users”), for the purposes specified in the table below.
| Subprocessor Name | HQ Address | Purpose |
|---|---|---|
| Aha |
20 Gloria Cir. Menlo Park, CA, 94025 |
Managing customer product feedback, product/project roadmaps & plans |
| Amazon Web Services |
410 Terry Ave. North Seattle, WA 98109 |
Cloud computing, data storage, and disaster recovery |
| Box |
900 Jefferson Ave. Redwood City, CA 94063 |
Cloud-based file storage |
| Branch Metrics |
1400 Seaport Blvd., Bldg. B, Fl. 2 Redwood City, CA 94063 |
Mobile app usage data platform |
| Braze |
330 West 34th Street 18th Floor New York, NY 10001 |
Email service provider |
| Datadog |
620 8th Ave 45th Floor New York, NY 10018 USA |
Service monitoring and debugging tool |
| Fivetran |
405 14th St., Fl. 11 Oakland, CA 94612 |
Systems integration provider |
| FullStory |
1745 Peachtree Rd., NW Suite G Atlanta, GA 30309 |
UB web application analytics provider |
| Gainsight |
1400 Bridge Pkwy., Ste. 101 Redwood City, CA 94065 |
Customer success management platform and email service provider |
| Gear, Inc. |
Skylight Building, 125D Minh Khai Hanoi, Vietnam |
User support services |
|
1600 Amphitheatre Pkwy. Mountain View, CA 94043 |
Office productivity tools | |
| Intercom |
55 2nd St., Fl. 4 San Francisco, CA 94105 |
In-service messaging tool for administration. |
| Looker |
101 Church St, 4th Fl Santa Cruz, CA 95060 |
Visualization tool for reporting data |
| Partnerhero |
570 El Camino Real #150-407 Redwood City, CA 94063 |
User support services |
| Sendgrid |
1801 California St. Denver, CO 80202 |
Email tool for account administration messages |
| Sentry |
1800 North Point Dr. Stevens Point, WI 54481 |
Product error monitoring tool |
| Tray.io |
25 Stillman St. San Francisco, CA 94107 |
API integration tool |
| Unbabel |
301 Howard St., Ste. 830 San Francisco, CA 94105 |
Translation services for support tickets |
| Zendesk |
1019 Market St. San Francisco, CA 94103 |
User support ticketing and live chat system |
Udemy Group Companies
| Subprocessor Name | HQ Address | Purpose |
|---|---|---|
| (Udemy Turkey) Udemy Bilisim Teknolojileri Danismanlik ve Muhendislik Hizmetleri Limited Sirketi |
Üniversiteler Mah. 1596 Cad. Teknokent Kuluçka Merkez Binası Blok No: 6C İç Kapı No: 12 Çankaya, Ankara |
Engineering support |
| Udemy Ireland Limited |
Level 1, 2 Windmill Lane Dublin 2 |
Engineering and customer support |
| Udemy India LLP |
ResCowork 07, 10th Floor, Tower B Unitech Cyber Park, Sector 39 Gurgaon Gurgaon HR 122003 IN |
Customer support |
Customer Elected - Service Specific Subprocessors
| Subprocessor Name | HQ Address | Purpose |
|---|---|---|
| Ping Identity |
1001 17th St., Ste. 100 Denver, CO 80202 |
Single Sign-On (SSO) provider |
| Stripe |
510 Townsend St. San Francisco, CA 94103 |
Online payment processor |
| Slack |
500 Howard St. San Francisco, CA 94105 |
Elective UB integration with the office communication tool |
| Vocareum |
2025 Gateway Place - Suite 320 San Jose, CA 95110 |
Computing environments for Udemy Pro |
CorpU Subprocessors
| Subprocessor Name | HQ Address | Purpose |
|---|---|---|
| Accredible |
800 West El Camino Real, Suite 180 Mountain View, CA 94040 |
Digital badge and certificate provider |
| Alchemer |
168 Centennial Parkway Unit #250 Louisville, CO 80027 |
In-course survey and feedback tool |
| Amazon Web Services |
410 Terry Ave. North Seattle, WA, 98109 |
Cloud computing, data storage, and disaster recovery |
| AppRiver |
2711 N. Haskell Ave. Suite 2300 Dallas, TX 75204-2960 |
Corporate email service provider |
| Atlassian |
Level 6, 341 George Street Sydney, NSW 2000 Australia |
Software development and support ticketing system |
| Backblaze |
500 Ben Franklin Ct, San Mateo, CA 94401, USA |
Backup recovery service provider |
| Box |
900 Jefferson Ave Redwood City, CA 94063 |
Cloud-based file storage |
| Dyspatch |
737 Fort St. Victoria, British Columbia, V8W 1G9 Canada |
Email service provider |
| Encoding.com |
546 Bryant St San Francisco, CA 94107 |
User video encoding service |
| Forio |
2601 Mission Street, Suite 801 San Francisco, CA 94110 |
Simulation platform |
| FullStory |
1745 Peachtree Rd. NW, Suite G Atlanta, GA 30309 |
Analytics provider |
|
1600 Amphitheatre Pkwy. Mountain View, CA 94043 |
Analytics provider | |
| Mailgun.com |
112 E Pecan St #1135 San Antonio, TX 78205 |
Email service provider |
| Massive.io |
330-1554 Carling Avenue Ottawa ON K1Z 7M4 Canada |
Large video file storage |
| Microsoft (Office365) |
2711 N. Haskell Ave. Suite 2300 Dallas, TX 75204-2960 |
Document collaboration platform |
| Ontraport |
2030 Alameda Padre Serra Suite 200 Santa Barbara, CA 93103 |
Outbound email provider for platform updates |
| Qualtrics |
333 W. River Park Drive Provo, UT 84604 |
Survey vendor used in one CorpU signature course |
| Sentry |
1800 North Point Dr. Stevens Point, WI 54481 |
Product error monitoring tool |
| Smartsheet |
10500 NE 8th St, Suite 1300 Bellevue, WA 98004-4357 |
Spreadsheet and collaboration platform with project management functionality |
| TransPerfect |
1250 Broadway New York, NY 10001 |
Language translation service provider |
| Zoom |
55 Almaden Boulevard, Suite 600 San Jose, CA 95113 |
Live event conferencing provider |