
Welcome to Startup Selling: Sell More Stuff, a course designed and built for aspiring entrepreneurs, CEOs, and all salespeople to better understand the buying process at companies and to help you create a repeatable, measurable process for navigating it.
Feel free to contact me with any questions or comments at scottsambucci@salesqualia.com.
This workbook is meant as a place for you to write down notes about how the course content specifically relates to your business. Each Section of the course is accompanied by a page from the workbook.
An external resource.
An external resource.
An external resource.
We built this course as a wall to learn and improve our own methods. We would greatly appreciate your time in filling out this VERY SHORT feedback form. Thank you.
Page 2 of the Workbook.
Needs Analysis is the basis for the sales process - this act alone places you in the problem from the client's perspective. It's never about your product, your technology, or the code you use. It's about solving customer needs.
What is most and least important to the customer?
How is this need fundamentally hurting the prospect's business?
How did you uncover this need?
Did you verify this need with other individuals at the target client?
Putting the concepts into action, Scott talks about identifying customer needs in a real world case study.
An external resource.
An external resource.
An external resource.
An external resource.
An external resource.
We built this course as a wall to learn and improve our own methods. We would greatly appreciate your time in filling out this VERY SHORT feedback form. Thank you.
Page 3 of the Workbook.
Who is involved with this purchasing decision? This includes the Economic, User, and Technical aspects of the purchase.
Who are your Buyer Types?
Who are these people at your target account? How do you know? How can you verify?
What is the best way to establish a 1:1 Needs Analysis meeting with them? Who can help you?
Has your Product Champion changed since your initial approach/introduction?
Do you have multiple Product Champions? How can you develop multiple Product Champions?
Who are your Detractors/Antagonists?
An external resource.
An external resource.
An external resource.
An external resource.
An external resource.
An external resource.
We built this course as a wall to learn and improve our own methods. We would greatly appreciate your time in filling out this VERY SHORT feedback form. Thank you.
Page 4 of the Workbook.
A Value Statement is not a Product Statement. It is not about what your product does. A Value Statement is about what customer needs your solution solves, specific to each Buyer Type.
What quantifiable benefit does your solution provide for each Buyer Type?
Define the specific Value Statements to address each of the Buyer Types, and how your solution delivers on one or more of the primary business drivers.
Page 4 of the Workbook.
A Value Statement is not a Product Statement. It is not about what your product does. A Value Statement is about what customer needs your solution solves, specific to each Buyer Type.
What quantifiable benefit does your solution provide for each Buyer Type?
Define the specific Value Statements to address each of the Buyer Types, and how your solution delivers on one or more of the primary business drivers.
See a real world example of the use of Value Statements in this case study.
An external resource.
We built this course as a wall to learn and improve our own methods. We would greatly appreciate your time in filling out this VERY SHORT feedback form. Thank you.
Page 5 of the Workbook.
What is the 10x advantage that your solution offers to the prospect's existing process?
Why would the prospect purchase a competitor's product?
Has the customer purchased a competing product, or is this a new purchase?
What does the customer perceive as the top three challenges to implementing your product/solution?
What is the main reason your customer will NOT use your product?
What is the primary unstated objection? What isn't the prospect telling you?
Why might the customer do nothing/stay with the status quo?
How will you turn positive buyers into Product Champions?
How will you turn neutral buyers into positive buyers?
How will you neutralize detractors?
An external resource.
An external resource.
An external resource.
An external resource.
An external resource.
An external resource.
We built this course as a wall to learn and improve our own methods. We would greatly appreciate your time in filling out this VERY SHORT feedback form. Thank you.
Pages 6 of the Workbook.
Who is the Point of Contact for receiving and implementing after the purchase?
Is your solution packaged or integrated into existing systems? Which ones? What are the challenges facing packaging/integration?
Setup or training fees?
What is the chain of communication post-sale? Do you have a Client Director assigned? Do you have Customer Service setup? What is the customer service phone/email (avoid missing the obvious)?
Is your customer support software tied to CRM/email? How will you know if there is a customer service issue?
Do you have separate customer service contacts for technical, non-technical including training, user name and password retrieval, and billing? Who is responsible for each of these?
What are your Disaster Recovery Plans?
Scott shows us how the 7x1's plan for implementation works in a real world case study.
An external resource.
An external resource.
An external resource.
An external resource.
An external resource.
We built this course as a wall to learn and improve our own methods. We would greatly appreciate your time in filling out this VERY SHORT feedback form. Thank you.
Page 7 of the Workbook.
How has your assessment of customer needs changed after considering each Buyer Type?
Do your Value Statements address each Customer Need?
Is a path forming to work with each buyer individually and answer the prospect's questions?
We built this course as a wall to learn and improve our own methods. We would greatly appreciate your time in filling out this VERY SHORT feedback form. Thank you.
Page 8 of the Workbook.
Where can the sales conversation stall?
Where has it stalled in previous sales opportunities? Why?
How can you maintain control of the sales process to avoid stalls?
Page 8 of the Workbook.
Where can the sales conversation stall?
Where has it stalled in previous sales opportunities? Why?
How can you maintain control of the sales process to avoid stalls?
In this lecture, we will discuss the importance of setting metrics to measure ourselves against throughout the Stages of the Sale.
In this lecture, we will look at a real life case study as it applies to the Stages of the Sale.
In this lecture, we will look at a real life case study as it applies to Stages of the Sale.
An external resource.
An external resource.
An external resource.
An external resource.
An external resource.
An external resource.
An external resource.
An external resource.
We built this course as a wall to learn and improve our own methods. We would greatly appreciate your time in filling out this VERY SHORT feedback form. Thank you.
Page 9 of the Workbook.
How will you assess progress? Does your client agree with these milestones?
What are the mutually agreed upon milestones?
What action is your prospect taking that indicates progression of the sales conversation?
Page 9 of the Workbook.
How will you assess progress? Does your client agree with these milestones?
What are the mutually agreed upon milestones?
What action is your prospect taking that indicates progression of the sales conversation?
In this lecture, we look at how setting Metrics & Milestones throughout the Stages of the Sale provides us a framework to building a measurable, repeatable process.
An external resource.
We built this course as a wall to learn and improve our own methods. We would greatly appreciate your time in filling out this VERY SHORT feedback form. Thank you.
Page 10 of the Workbook.
How have decisions like this been made in the past?
What is the process you will follow to reach implementation of your product?
7 x 1's Framework: What needs to happen in reverse order for you to begin client implementation?
In this lecture, we use a real world case study to create a Sales Map of how we are able to start with only a Product Champion and progress to the final sale (though sales are never final).
An external resource.
We built this course as a wall to learn and improve our own methods. We would greatly appreciate your time in filling out this VERY SHORT feedback form. Thank you.
Most sales courses, training, and workshops focus on "selling" when in fact, you need to know your customer's buying process. That's what you'll learn in this class.
By identifying the components of the buying and selling process, you can increase your conversion rates and accelerate your time-to-sale. Enterprise sales (i.e. business-to-business), purchasing decisions can take 3, 6, or 12 months (or more!) with many decision-makers, influencers, and individual buyers involved.
We use the Sales Model Canvas as your framework to achieve these objectives. The Sales Model Canvas is a simple process to follow starting from the first conversation with your prospective customer all the way through the sales and buying process, and to successful implementation your solution with your new client.
The course includes case studies from various industries and solutions, including:
All of the materials, course lectures, and case studies have been presented at live, in-person workshops with startup and technology groups including:
Workshop Testimonials
"I attended a live workshop for this course. I have this stuff on my desk. It's our sales compass - where are we on each deal? Are we on track? Where are we going?"
- Arthur Bart-Williams, Founder, Canogle, Speaker & Mentor at the Lean Startup Conference
"Very practical Quickstart for a non-salesperson to do lead discovery and conversion. I’d previously read Solution Selling to overcome a feeling that I’m an engineer not a salesperson, but found the book too theoretical to help. This workshop was a hit-the-ground-running introduction where I left feeling that I can do sales. Highly recommend it."
- Riaz Rizvi, Principal at Kickstart Platforms
"Scott was instrumental in developing our enterprise sales process by teaching us how to navigate through target prospects and developing sales experiments to optimize our process."
- Patrick White, CEO at Synata, Best New Enterprise Product at LAUNCH 2013
Book Reviews for "Startup Selling" and "52 Sales Questions Answered" (by the course author)
"I found this book useful as we all sell something to someone no matter what our job is. The customer could be your manager or co-workers, and you might be selling your new idea rather than a product. No matter what you sell, you bound to pick up useful ideas in this book."
- Ali Julia, Amazon #1 Reviewer, Review of "Startup Selling"
"There is a wealth of information here - the book makes the reader feel like being in attendance at one of his seminars. Sambucci is bright, witty, focused, and right there on the front lines of success. Just buy into it."
- Grady Harp, Amazon Top 50 Reviewer, Review of "52 Sales Questions Answered"
"If you are an entrepreneur who wants to get up to speed quickly on selling to business, in particular selling software, the book belongs on your short list of must reads."
- Sean Murphy, Founder SKMurphy, Review of "Startup Selling"