What you'll learn

Know an overview of the products that Salesforce offer
Understand the Salesforce Certifications and Process
Know how much money you can get working in Salesforce

Course content

6 sections • 20 lectures • 2h 2m total length

Introduction to Salesforce1:51
Introduction to Salesforce 101 and understanding the scope of this Salesforce introductory course.
What is CRM?5:01
What is a CRM or Customer Relationship management system and what is the definition?
Salesforce the Company10:08
A bit of an overview of what Salesforce is as a company and how it's changed over the years.

Marketing, Sales & eCommerce on the Matrix10:19
A functional capability matrix is a brilliant way to visualise the features available in a system. In this session, I describe the Salesforce functional capability matrix at the first two levels of detail or abstraction for Marketing and Sales & eCommerce features that Salesforce provides.
Service, Communities & Other Services10:23
In this video, I go into detail on the other domains of Salesforce functional capability: Salesforce Service, Salesforce Communities, IoT and AI, Analytics, App Ecosystem (AppExchange), the core platform, Support and finally Integration/Mulesoft.
A practical use for a functional capability matrix1:49
This is a short video on how I use a functional capability Matrix to highlight different features on the platform. Features you have purchased, purchased and not used or even the level of maturity of the feature against a competitor to see if Salesforce fits.

Requirements

A Windows, Linux or Mac PC/Laptop with web browser
Acrobat Reader or other PDF reader

Description

Don't know what Salesforce is?
Use Salesforce but don't know all the products that Salesforce has to offer?
Want to know how much you could learn working with Salesforce products?
Confused by all the Salesforce certifications?

If so, then this is the course for you! This course is for anyone new to Salesforce and wanting to understand what it is and the products Salesforce sells. By the end of the course, you will understand the Salesforce cloud services, the Salaries you could achieve working in Salesforce, the certifications available to you and which ones you may wish to start with based on your background. I will also go through a short history of Salesforce to show how it all began and evolved over the years.

You don't need any previous experience with Salesforce.

The course also shows you demo's of some of the Salesforce platforms in the Salesforce ecosystem.

Francis has been working in the Salesforce ecosystem for over 13 years, he has trained over 100,000 people in Salesforce across 160 countries. He is also in the Salesforce MVP Hall of Fame and 8x Salesforce MVP. He has spoken at many international Salesforce events across the globe, including Salesforce's Dreamforce event, London's Calling and other community events. He has over 20 Salesforce Certifications and works with companies across the globe to improve and maximise their investment in the Salesforce platform.

Who this course is for:

Anyone who has heard of Salesforce and wants to know what it is?
Anyone wanting to know what Salaries you maybe able to get working in Salesforce
Those people wanting to have an overview of the Certifications and which to start first.

What you'll learn

Explore related topics

Course content

Introduction3 lectures • 17min

Salesforce Functional Capability3 lectures • 23min

The Clouds4 lectures • 45min

Want a Career in Salesforce?4 lectures • 16min

Salesforce Certifications5 lectures • 19min

Final Thoughts1 lecture • 2min

Requirements

Description

Who this course is for: