Process Leader Framework

The Secret for Becoming a Winner With Customer-Centric Process Leadership!
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6,141 students enrolled
Instructed by Janne Ohtonen Business / Management
Free
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  • Lectures 18
  • Length 2 hours
  • Skill Level All Levels
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 2/2014 English

Course Description

This course is for those people who want to learn new skills on customer centric process leadership. You will learn what is Process Leader Framework and how it will help your business to increase revenues and profits, decrease costs and improve customer service simultaneously. We have collected the best material together to make a primer on business process management and the content of this course has been enjoyed by over 40,000 people so far.

The course includes series of training videos and a free course book (which is also available for purchase from Amazon, but we'll give it to you for free). Once you have finished the course here, you may apply membership to our exclusive Process Leader Academy where like-minded people meet to learn more skills together.

The course consists of one book and series of training videos. Those videos give you ideas on customer centric process excellence and business process management. We share best practice techniques and ideas with you, so you can apply them in your organisation. We focus especially on Process Leader Framework, which helps you to align business strategy to customer strategy, processes and IT systems.

This free course is part of Process Leader Academy, where we teach these concepts in even more depth. Access to Process Leader Academy is available for purchase separately.

What are the requirements?

  • Free electronic course book is included in the course. You can also purchase the paperback version from Amazon.
  • No requirements

What am I going to get from this course?

  • Fresh ideas on how to manage your business processes from customer centric perspective.
  • Learn new leadership skills and revisit existing ones from different perspectives to become more influential leader.
  • Get practical advice for every week of the year and challenge your thinking with reflective and challenging questions.

What is the target audience?

  • Entrepreneurs and business leaders
  • People responsible for business operations
  • Process managers
  • Lean and Six Sigma
  • BPM Business Process Management leaders

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.

Curriculum

Section 1: Course Book
Article

This course is based on the popular business process management book called "Do you Think You Are Doing Well? Become a Winner With Customer-Centric Process Leadership". The book is available for purchase in Amazon, but you'll get it for free as part of this course.

Download the free course book from the course resources.

You can also buy the book directly from the Amazon here:

http://www.amazon.co.uk/You-Think-Doing-Well-Customer-Centric/dp/952680550X

Section 2: Process Excellence
02:56

An introduction of customer centric process excellence videos.

Download the free course book here:

http://bit.ly/freeprocessleadershipbookudemy

Please, notice that if you do not want to give your email to us, you can always buy the book directly from the Amazon here:

http://www.amazon.co.uk/You-Think-Doing-Well-Customer-Centric/dp/952680550X

Ps. We will never give your email address to 3rd parties, scam or spam you. You can unsubscribe at any time and still keep the book.

If you want to get more additional information or content on this lecture, please message us and we will make your wish happen.

11:23

This lesson explains what process excellence actually is.

Download the free course book here:

http://bit.ly/freeprocessleadershipbookudemy

Please, notice that if you do not want to give your email to us, you can always buy the book directly from the Amazon here:

http://www.amazon.co.uk/You-Think-Doing-Well-Customer-Centric/dp/952680550X

Ps. We will never give your email address to 3rd parties, scam or spam you.

07:01

Critical success factors of process excellence explained with real life case example.

Download the free course book here:

http://bit.ly/freeprocessleadershipbookudemy

Please, notice that if you do not want to give your email to us, you can always buy the book directly from the Amazon here:

http://www.amazon.co.uk/You-Think-Doing-Well-Customer-Centric/dp/952680550X

Ps. We will never give your email address to 3rd parties, scam or spam you.

09:58

This lesson explains why customer experience is one of the most important aspects and gives you actionable tips on innovation and change.

Download the free course book here:

http://bit.ly/freeprocessleadershipbookudemy

Please, notice that if you do not want to give your email to us, you can always buy the book directly from the Amazon here:

http://www.amazon.co.uk/You-Think-Doing-Well-Customer-Centric/dp/952680550X

Ps. We will never give your email address to 3rd parties, scam or spam you.

If you want to get more additional information or content on this lecture, please message us and we will make your wish happen.

5 questions

How much do you know about process excellence? Test with this quiz and check the answers from the videos.

Section 3: Introduction to Process Leader Framework
07:22

This lesson is an introduction to Process Leader Framework, which help you to learn new skills every week.

Download the free course book here:

http://bit.ly/freeprocessleadershipbookudemy

Please, notice that if you do not want to give your email to us, you can always buy the book directly from the Amazon here:

http://www.amazon.co.uk/You-Think-Doing-Well-Customer-Centric/dp/952680550X

Ps. We will never give your email address to 3rd parties, scam or spam you.

If you want to get more additional information or content on this lecture, please message us and we will make your wish happen.

06:24

This lessons explains parts of Process Leader Framework in depth.

  • Leadership
  • Customer & business strategy
  • Processes

Download the free course book here:

http://bit.ly/freeprocessleadershipbookudemy

Please, notice that if you do not want to give your email to us, you can always buy the book directly from the Amazon here:

http://www.amazon.co.uk/You-Think-Doing-Well-Customer-Centric/dp/952680550X

Ps. We will never give your email address to 3rd parties, scam or spam you.

If you want to get more additional information or content on this lecture, please message us and we will make your wish happen.

08:51

How to take the most out IT systems? What are the common traps to fall when improving processes?

Download the free course book here:

http://bit.ly/freeprocessleadershipbookudemy

Please, notice that if you do not want to give your email to us, you can always buy the book directly from the Amazon here:

http://www.amazon.co.uk/You-Think-Doing-Well-Customer-Centric/dp/952680550X

Ps. We will never give your email address to 3rd parties, scam or spam you.

If you want to get more additional information or content on this lecture, please message us and we will make your wish happen.

05:13

Wrap up the framework with case example.

Download the free course book here:

http://bit.ly/freeprocessleadershipbookudemy

Please, notice that if you do not want to give your email to us, you can always buy the book directly from the Amazon here:

http://www.amazon.co.uk/You-Think-Doing-Well-Customer-Centric/dp/952680550X

Ps. We will never give your email address to 3rd parties, scam or spam you.

If you want to get more additional information or content on this lecture, please message us and we will make your wish happen.

4 questions

This quiz will test your skills on process leader framework

Section 4: Business Process Management Myths
05:40

This lesson is an introduction to some key business process management myths.

Download the free course book here:

http://bit.ly/freeprocessleadershipbookudemy

Please, notice that if you do not want to give your email to us, you can always buy the book directly from the Amazon here:

http://www.amazon.co.uk/You-Think-Doing-Well-Customer-Centric/dp/952680550X

Ps. We will never give your email address to 3rd parties, scam or spam you.

If you want to get more additional information or content on this lecture, please message us and we will make your wish happen.

04:42

This lesson will uncover some key business process management myths - Part 1.

Download the free course book here:

http://bit.ly/freeprocessleadershipbookudemy

Please, notice that if you do not want to give your email to us, you can always buy the book directly from the Amazon here:

http://www.amazon.co.uk/You-Think-Doing-Well-Customer-Centric/dp/952680550X

Ps. We will never give your email address to 3rd parties, scam or spam you.

If you want to get more additional information or content on this lecture, please message us and we will make your wish happen.

04:48

This lesson will uncover some key business process management myths - Part 2.

Download the free course book here:

http://bit.ly/freeprocessleadershipbookudemy

Please, notice that if you do not want to give your email to us, you can always buy the book directly from the Amazon here:

http://www.amazon.co.uk/You-Think-Doing-Well-Customer-Centric/dp/952680550X

Ps. We will never give your email address to 3rd parties, scam or spam you.

If you want to get more additional information or content on this lecture, please message us and we will make your wish happen.

08:06

This lesson is a summary of some key business process management myths.

Download the free course book here:

http://bit.ly/freeprocessleadershipbookudemy

Please, notice that if you do not want to give your email to us, you can always buy the book directly from the Amazon here:

http://www.amazon.co.uk/You-Think-Doing-Well-Customer-Centric/dp/952680550X

Ps. We will never give your email address to 3rd parties, scam or spam you.

If you want to get more additional information or content on this lecture, please message us and we will make your wish happen.

5 questions

Test whether you know what are the most common myths in business process management. You can find the answer from the training videos.

Section 5: Business Process Management Case Studies
05:55

This lessons will give you real-world case studies on success with Process Leader Framework and shows you how to create customer centric process culture.

Download the free course book here:

http://bit.ly/freeprocessleadershipbookudemy

Please, notice that if you do not want to give your email to us, you can always buy the book directly from the Amazon here:

http://www.amazon.co.uk/You-Think-Doing-Well-Customer-Centric/dp/952680550X

Ps. We will never give your email address to 3rd parties, scam or spam you.

If you want to get more additional information or content on this lecture, please message us and we will make your wish happen.

04:26

This lessons will give you real-world case studies on success with Process Leader Framework and shows you how to create customer centric process culture.

Download the free course book here:

http://bit.ly/freeprocessleadershipbookudemy

Please, notice that if you do not want to give your email to us, you can always buy the book directly from the Amazon here:

http://www.amazon.co.uk/You-Think-Doing-Well-Customer-Centric/dp/952680550X

Ps. We will never give your email address to 3rd parties, scam or spam you.

If you want to get more additional information or content on this lecture, please message us and we will make your wish happen.

05:26

This lessons will give you real-world case studies on success with Process Leader Framework and shows you how to create customer centric process culture.

Download the free course book here:

http://bit.ly/freeprocessleadershipbookudemy

Please, notice that if you do not want to give your email to us, you can always buy the book directly from the Amazon here:

http://www.amazon.co.uk/You-Think-Doing-Well-Customer-Centric/dp/952680550X

Ps. We will never give your email address to 3rd parties, scam or spam you.

If you want to get more additional information or content on this lecture, please message us and we will make your wish happen.

05:11

This lessons gives you one more tool to use to create a customer centric culture plus we will be busting some myths.

Download the free course book here:

http://bit.ly/freeprocessleadershipbookudemy

Please, notice that if you do not want to give your email to us, you can always buy the book directly from the Amazon here:

http://www.amazon.co.uk/You-Think-Doing-Well-Customer-Centric/dp/952680550X

Ps. We will never give your email address to 3rd parties, scam or spam you.

If you want to get more additional information or content on this lecture, please message us and we will make your wish happen.

05:27

This lesson is a warp up for the real-world case studies on success with Process Leader Framework and customer centric process culture.

Download the free course book here:

http://bit.ly/freeprocessleadershipbookudemy

Please, notice that if you do not want to give your email to us, you can always buy the book directly from the Amazon here:

http://www.amazon.co.uk/You-Think-Doing-Well-Customer-Centric/dp/952680550X

Ps. We will never give your email address to 3rd parties, scam or spam you.

If you want to get more additional information or content on this lecture, please message us and we will make your wish happen.

5 questions

Test your knowledge on creating customer centric culture.

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Instructor Biography

Janne Ohtonen, Customer Experience Trainer, Coach, Mentor and Consultant

Hi!

I'm Janne Ohtonen and I work as a training expert on customer-centric business process management and customer experience. I aim to give you the best possible online training here in Udemy with 100% money back guarantee.

Highly trained teacher

I am a certified expert, who has tens of certifications (for example Certified Process Master, Certified Coach, Prince2, etc.). I have a Master's degree on information systems and soon a doctorate on business process and customer experience management. I have been over 25 years a student myself, so I understand your needs for learning well.

Experienced Coach

I coach companies and C-level people around the world. I teach thousands of C-level people on customer experience every year. On top of this, I consult world's leading experts on customer experiences and business process management. My clients have been for example: Apple, Aviva, Bristol Myers Squibb, Chep, DST Systems, Fiat, Fidelity, Hymans Robertson, Intarcia, Sita, ING, Metro Bank, UK Broadband, BT Business, TeliaSonera, etc.

Results my clients have received

My clients have received impressive results. I have helped a telecommunications company to save over $1million in costs, retail company to increase their profit 600k and world-class enterprises to improve their customer loyalty by double digits. And all this has happened within months since starting. I will teach you these secrets in the Udemy courses I offer here.

How I can add value to you?

My experience and education is suitable for helping companies from any industry to learn more about customer experiences and business processes. I do training, mentoring, consulting and coaching. Please, contact me for more information. And join my courses here on Udemy today! You'll love 'em!

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