Process Leader Framework

The Secret for Becoming a Winner With Customer-Centric Process Leadership!

Created byJanne Ohtonen, PhD, Janne Ohtonen

Last updated 3/2016

English

What you'll learn

Fresh ideas on how to manage your business processes from customer centric perspective.
Learn new leadership skills and revisit existing ones from different perspectives to become more influential leader.
Get practical advice for every week of the year and challenge your thinking with reflective and challenging questions.

Course content

5 sections • 18 lectures • 1h 49m total length

Become a Winner with Customer-Centric Process Leadership- course book0:43
This course is based on the popular business process management book called "Do you Think You Are Doing Well? Become a Winner With Customer-Centric Process Leadership". The book is available for purchase in Amazon, but you'll get it for free as part of this course.

Download the free course book from the course resources.

You can also buy the book directly from the Amazon here:

http://www.amazon.co.uk/You-Think-Doing-Well-Customer-Centric/dp/952680550X

Design and implement process excellence - Introduction2:56
An introduction of customer centric process excellence videos.

Download the free course book here:

http://bit.ly/freeprocessleadershipbookudemy

Please, notice that if you do not want to give your email to us, you can always buy the book directly from the Amazon here:

http://www.amazon.co.uk/You-Think-Doing-Well-Customer-Centric/dp/952680550X

Ps. We will never give your email address to 3rd parties, scam or spam you. You can unsubscribe at any time and still keep the book.

If you want to get more additional information or content on this lecture, please message us and we will make your wish happen.
What process excellence is?11:23
This lesson explains what process excellence actually is.

Download the free course book here:

http://bit.ly/freeprocessleadershipbookudemy

Please, notice that if you do not want to give your email to us, you can always buy the book directly from the Amazon here:

http://www.amazon.co.uk/You-Think-Doing-Well-Customer-Centric/dp/952680550X

Ps. We will never give your email address to 3rd parties, scam or spam you.
What are the critical success factors?7:01
Critical success factors of process excellence explained with real life case example.

Download the free course book here:

http://bit.ly/freeprocessleadershipbookudemy

Please, notice that if you do not want to give your email to us, you can always buy the book directly from the Amazon here:

http://www.amazon.co.uk/You-Think-Doing-Well-Customer-Centric/dp/952680550X

Ps. We will never give your email address to 3rd parties, scam or spam you.
Customer experience, innovation and change with process excellence9:58
This lesson explains why customer experience is one of the most important aspects and gives you actionable tips on innovation and change.

Download the free course book here:

http://bit.ly/freeprocessleadershipbookudemy

Please, notice that if you do not want to give your email to us, you can always buy the book directly from the Amazon here:

http://www.amazon.co.uk/You-Think-Doing-Well-Customer-Centric/dp/952680550X

Ps. We will never give your email address to 3rd parties, scam or spam you.

If you want to get more additional information or content on this lecture, please message us and we will make your wish happen.
Process Excellence

Introduction to Process Leader Framework7:22
This lesson is an introduction to Process Leader Framework, which help you to learn new skills every week.

Download the free course book here:

http://bit.ly/freeprocessleadershipbookudemy

Please, notice that if you do not want to give your email to us, you can always buy the book directly from the Amazon here:

http://www.amazon.co.uk/You-Think-Doing-Well-Customer-Centric/dp/952680550X

Ps. We will never give your email address to 3rd parties, scam or spam you.

If you want to get more additional information or content on this lecture, please message us and we will make your wish happen.
Process Leader Framework - Leadership & Strategy & Processes6:24
This lessons explains parts of Process Leader Framework in depth.

Leadership

Customer & business strategy

Processes

Download the free course book here:

http://bit.ly/freeprocessleadershipbookudemy

Please, notice that if you do not want to give your email to us, you can always buy the book directly from the Amazon here:

http://www.amazon.co.uk/You-Think-Doing-Well-Customer-Centric/dp/952680550X

Ps. We will never give your email address to 3rd parties, scam or spam you.

If you want to get more additional information or content on this lecture, please message us and we will make your wish happen.
Process Leader Framework - IT & Common failures8:51
How to take the most out IT systems? What are the common traps to fall when improving processes?

Download the free course book here:

http://bit.ly/freeprocessleadershipbookudemy

Please, notice that if you do not want to give your email to us, you can always buy the book directly from the Amazon here:

http://www.amazon.co.uk/You-Think-Doing-Well-Customer-Centric/dp/952680550X

Ps. We will never give your email address to 3rd parties, scam or spam you.

If you want to get more additional information or content on this lecture, please message us and we will make your wish happen.
Process Leader Framework - Summary5:13
Wrap up the framework with case example.

Download the free course book here:

http://bit.ly/freeprocessleadershipbookudemy

Please, notice that if you do not want to give your email to us, you can always buy the book directly from the Amazon here:

http://www.amazon.co.uk/You-Think-Doing-Well-Customer-Centric/dp/952680550X

Ps. We will never give your email address to 3rd parties, scam or spam you.

If you want to get more additional information or content on this lecture, please message us and we will make your wish happen.
Quiz on process leader framework

Business Process Management Myths - Introduction5:40
This lesson is an introduction to some key business process management myths.

Download the free course book here:

http://bit.ly/freeprocessleadershipbookudemy

Please, notice that if you do not want to give your email to us, you can always buy the book directly from the Amazon here:

http://www.amazon.co.uk/You-Think-Doing-Well-Customer-Centric/dp/952680550X

Ps. We will never give your email address to 3rd parties, scam or spam you.

If you want to get more additional information or content on this lecture, please message us and we will make your wish happen.
Business Process Management Myths - Debunking part 14:42
This lesson will uncover some key business process management myths - Part 1.

Download the free course book here:

http://bit.ly/freeprocessleadershipbookudemy

Please, notice that if you do not want to give your email to us, you can always buy the book directly from the Amazon here:

http://www.amazon.co.uk/You-Think-Doing-Well-Customer-Centric/dp/952680550X

Ps. We will never give your email address to 3rd parties, scam or spam you.

If you want to get more additional information or content on this lecture, please message us and we will make your wish happen.
Business Process Management Myths - Debunking part 24:48
This lesson will uncover some key business process management myths - Part 2.

Download the free course book here:

http://bit.ly/freeprocessleadershipbookudemy

Please, notice that if you do not want to give your email to us, you can always buy the book directly from the Amazon here:

http://www.amazon.co.uk/You-Think-Doing-Well-Customer-Centric/dp/952680550X

Ps. We will never give your email address to 3rd parties, scam or spam you.

If you want to get more additional information or content on this lecture, please message us and we will make your wish happen.
Business Process Management Myths - Summary8:06
This lesson is a summary of some key business process management myths.

Download the free course book here:

http://bit.ly/freeprocessleadershipbookudemy

Please, notice that if you do not want to give your email to us, you can always buy the book directly from the Amazon here:

http://www.amazon.co.uk/You-Think-Doing-Well-Customer-Centric/dp/952680550X

Ps. We will never give your email address to 3rd parties, scam or spam you.

If you want to get more additional information or content on this lecture, please message us and we will make your wish happen.
What are the most common myths in business process management?

Case Studies and customer centric culture - Introduction5:55
This lessons will give you real-world case studies on success with Process Leader Framework and shows you how to create customer centric process culture.

Download the free course book here:

http://bit.ly/freeprocessleadershipbookudemy

Please, notice that if you do not want to give your email to us, you can always buy the book directly from the Amazon here:

http://www.amazon.co.uk/You-Think-Doing-Well-Customer-Centric/dp/952680550X

Ps. We will never give your email address to 3rd parties, scam or spam you.

If you want to get more additional information or content on this lecture, please message us and we will make your wish happen.
Case Studies and customer centric culture - Retail & security industries4:26
This lessons will give you real-world case studies on success with Process Leader Framework and shows you how to create customer centric process culture.

Download the free course book here:

http://bit.ly/freeprocessleadershipbookudemy

Please, notice that if you do not want to give your email to us, you can always buy the book directly from the Amazon here:

http://www.amazon.co.uk/You-Think-Doing-Well-Customer-Centric/dp/952680550X

Ps. We will never give your email address to 3rd parties, scam or spam you.

If you want to get more additional information or content on this lecture, please message us and we will make your wish happen.
Case Studies and customer centric culture - 4 tools5:26
This lessons will give you real-world case studies on success with Process Leader Framework and shows you how to create customer centric process culture.

Download the free course book here:

http://bit.ly/freeprocessleadershipbookudemy

Please, notice that if you do not want to give your email to us, you can always buy the book directly from the Amazon here:

http://www.amazon.co.uk/You-Think-Doing-Well-Customer-Centric/dp/952680550X

Ps. We will never give your email address to 3rd parties, scam or spam you.

If you want to get more additional information or content on this lecture, please message us and we will make your wish happen.
Case Studies and customer centric culture - one more tool and myth debunking5:11
This lessons gives you one more tool to use to create a customer centric culture plus we will be busting some myths.

Download the free course book here:

http://bit.ly/freeprocessleadershipbookudemy

Please, notice that if you do not want to give your email to us, you can always buy the book directly from the Amazon here:

http://www.amazon.co.uk/You-Think-Doing-Well-Customer-Centric/dp/952680550X

Ps. We will never give your email address to 3rd parties, scam or spam you.

If you want to get more additional information or content on this lecture, please message us and we will make your wish happen.
Case Studies and customer centric culture - Summary5:27
This lesson is a warp up for the real-world case studies on success with Process Leader Framework and customer centric process culture.

Download the free course book here:

http://bit.ly/freeprocessleadershipbookudemy

Please, notice that if you do not want to give your email to us, you can always buy the book directly from the Amazon here:

http://www.amazon.co.uk/You-Think-Doing-Well-Customer-Centric/dp/952680550X

Ps. We will never give your email address to 3rd parties, scam or spam you.

If you want to get more additional information or content on this lecture, please message us and we will make your wish happen.
Customer centric culture

Requirements

Free electronic course book is included in the course. You can also purchase the paperback version from Amazon.
No requirements

Description

This course is for those people who want to learn new skills on customer centric process leadership. You will learn what is Process Leader Framework and how it will help your business to increase revenues and profits, decrease costs and improve customer service simultaneously. We have collected the best material together to make a primer on business process management and the content of this course has been enjoyed by over 40,000 people so far.

The course includes series of training videos and a free course book (which is also available for purchase from Amazon, but we'll give it to you for free). Once you have finished the course here, you may apply membership to our exclusive Process Leader Academy where like-minded people meet to learn more skills together.

The course consists of one book and series of training videos. Those videos give you ideas on customer centric process excellence and business process management. We share best practice techniques and ideas with you, so you can apply them in your organisation. We focus especially on Process Leader Framework, which helps you to align business strategy to customer strategy, processes and IT systems.

This free course is part of Process Leader Academy, where we teach these concepts in even more depth. Access to Process Leader Academy is available for purchase separately.

Who this course is for:

Entrepreneurs and business leaders
People responsible for business operations
Process managers
Lean and Six Sigma
BPM Business Process Management leaders

Process Leader Framework

What you'll learn

Explore related topics

Course content

Course Book1 lecture • 1min

Process Excellence4 lectures • 31min

Introduction to Process Leader Framework4 lectures • 28min

Business Process Management Myths4 lectures • 23min

Business Process Management Case Studies5 lectures • 26min

Requirements

Description

Who this course is for: