IT Troubleshooting Skill Training

IT Troubleshooting 101 for Analysts and Managers
3.7 (93 ratings)
Instead of using a simple lifetime average, Udemy calculates a
course's star rating by considering a number of different factors
such as the number of ratings, the age of ratings, and the
likelihood of fraudulent ratings.
3,438 students enrolled
70% off
Take This Course
  • Lectures 10
  • Length 1 hour
  • Skill Level Intermediate Level
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
Wishlisted Wishlist

How taking a course works


Find online courses made by experts from around the world.


Take your courses with you and learn anywhere, anytime.


Learn and practice real-world skills and achieve your goals.

About This Course

Published 2/2013 English

Course Description

How to Troubleshoot: IT Troubleshooting Skill Training is about applying logic over technical components to identify faults. It is not about memorizing specific tasks for specific problem. Program focuses on developing a methodical approach in IT troubleshooting.

You will learn the fundamentals of efficient troubleshooting using technical deduction and fault isolation. Through repetitive exercises and drills, program will condition your technical reflexes to raise your troubleshooting intelligence.

Target Audience: Technical Managers, Enterprise IT Analyst, Data Center Analyst and Call Center Analyst

NOTE: Skill program complements ITIL and ideal for Technical Managers looking to build a more productive and consistent technical team.

Take this ultimate IT Troubleshooting Skill Training course now and learn how to troubleshoot basic issues.

What are the requirements?

  • Minimum of 2 years technical support experience

What am I going to get from this course?

  • Minimize problem duration
  • Standardize troubleshooting procedure
  • Practice efficient problem identification
  • Technical deduction and isolation exercises

Who is the target audience?

  • IT Managers
  • IT Professional
  • Technical Trainers
  • Enterprise IT Analyst
  • Call Center IT Analyst

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.


Section 1: IT Troubleshooting Basics

Defining troubleshooting from different perspectives.


Fundamental truths for efficient troubleshooting.

Section 2: Isolation Methods
The role of isolation in technical troubleshooting.
The four logical isolation methods used in troubleshooting.
Section 3: Levels of Troubleshooting
Teaches how frontline Analyst can easily troubleshoot components regardless of technical experience.
Applying technical deduction and efficient troubleshooting to locate problem cause.
Identify faults by profiling sub-components.
Section 4: Skill Training
List of deductive and isolation exercises to develop troubleshooting skill.
Troubleshooting Drills and Exercise Document
14 pages
14 pages
Tactical troubleshooting exercise 

Students Who Viewed This Course Also Viewed

  • Loading
  • Loading
  • Loading

Instructor Biography

Noel Temena, IT Troubleshooting Management Trainer and Consultant

Noel has been an Enterprise IT Analyst for MNCs for over 20 years. During his research in technical support operations, he discovered common troubleshooting patterns. Based on these patterns, he developed a methodology that can be applied to all types of technical components. This methodology was then converted into a skill and process model, which became the foundation for IT Troubleshooting Management.

Ready to start learning?
Take This Course