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How to Troubleshoot: IT Troubleshooting Skill Training is about applying logic over technical components to identify faults. It is not about memorizing specific tasks for specific problem. Program focuses on developing a methodical approach in IT troubleshooting.
You will learn the fundamentals of efficient troubleshooting using technical deduction and fault isolation. Through repetitive exercises and drills, program will condition your technical reflexes to raise your troubleshooting intelligence.
Target Audience: Technical Managers, Enterprise IT Analyst, Data Center Analyst and Call Center Analyst
NOTE: Skill program complements ITIL and ideal for Technical Managers looking to build a more productive and consistent technical team.
Take this ultimate IT Troubleshooting Skill Training course now and learn how to troubleshoot basic issues.
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Desktop, iOS and Android.
Certificate of completion.
|Section 1: IT Troubleshooting Basics|
Defining troubleshooting from different perspectives.
Fundamental truths for efficient troubleshooting.
|Section 2: Isolation Methods|
The role of isolation in technical troubleshooting.
The four logical isolation methods used in troubleshooting.
|Section 3: Levels of Troubleshooting|
Teaches how frontline Analyst can easily troubleshoot components regardless of technical experience.
Applying technical deduction and efficient troubleshooting to locate problem cause.
Identify faults by profiling sub-components.
|Section 4: Skill Training|
List of deductive and isolation exercises to develop troubleshooting skill.
Troubleshooting Drills and Exercise Document
|Lecture 10||14 pages|
Tactical troubleshooting exercise
Noel has been an Enterprise IT Analyst for MNCs for over 20 years. During his research in technical support operations, he discovered common troubleshooting patterns. Based on these patterns, he developed a methodology that can be applied to all types of technical components. This methodology was then converted into a skill and process model, which became the foundation for IT Troubleshooting Management.