IT Troubleshooting Skill Training

IT Troubleshooting 101 for Analysts and Managers
63 reviews
TAUGHT BY
  • Noel Temena IT Troubleshooting Management Trainer and Consultant

    Noel has been an Enterprise IT Analyst for MNCs for over 20 years. During his research in technical support operations, he discovered common troubleshooting patterns. Based on these patterns, he developed a methodology that can be applied to all types of technical components. This methodology was then converted into a skill and process model, which became the foundation for IT Troubleshooting Management.

WHAT'S INSIDE
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  • A community of 3300+ students learning together!
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IT Troubleshooting Skill Training

IT Troubleshooting 101 for Analysts and Managers
63 reviews

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COURSE DESCRIPTION

How to Troubleshoot: IT Troubleshooting Skill Training is about applying logic over technical components to identify faults. It is not about memorizing specific tasks for specific problem. Program focuses on developing a methodical approach in IT troubleshooting.

You will learn the fundamentals of efficient troubleshooting using technical deduction and fault isolation. Through repetitive exercises and drills, program will condition your technical reflexes to raise your troubleshooting intelligence.

Target Audience: Technical Managers, Enterprise IT Analyst, Data Center Analyst and Call Center Analyst

NOTE: Skill program complements ITIL and ideal for Technical Managers looking to build a more productive and consistent technical team.

Take this ultimate IT Troubleshooting Skill Training course now and learn how to troubleshoot basic issues.

    • Minimum of 2 years technical support experience
    • Over 10 lectures and 57 mins of content!
    • Minimize problem duration
    • Standardize troubleshooting procedure
    • Practice efficient problem identification
    • Technical deduction and isolation exercises
    • IT Managers
    • IT Professional
    • Technical Trainers
    • Enterprise IT Analyst
    • Call Center IT Analyst

THE UDEMY GUARANTEE

30 day money back guarantee
Lifetime access
Available on Desktop, iOs and Android
Certificate of completion

CURRICULUM

  • SECTION 1:
    IT Troubleshooting Basics
  • 1
    What is Troubleshooting?
    03:24

    Defining troubleshooting from different perspectives.

  • 2
    Principles of Troubleshooting
    02:04

    Fundamental truths for efficient troubleshooting.

  • SECTION 2:
    Isolation Methods
  • 3
    Why Isolation?
    02:03
    The role of isolation in technical troubleshooting.
  • 4
    Isolation Methods in Troubleshooting
    06:48
    The four logical isolation methods used in troubleshooting.
  • SECTION 3:
    Levels of Troubleshooting
  • 5
    Verbal Troubleshooting
    02:12
    Teaches how frontline Analyst can easily troubleshoot components regardless of technical experience.
  • 6
    Process Troubleshooting
    02:24
    Applying technical deduction and efficient troubleshooting to locate problem cause.
  • 7
    Component Troubleshooting
    03:22
    Identify faults by profiling sub-components.
  • SECTION 4:
    Skill Training
  • 8
    Troubleshooting Drills and Exercise Guide
    07:39
    List of deductive and isolation exercises to develop troubleshooting skill.
  • 9
    Troubleshooting Drills and Exercise Document
    14 pages
  • 10
    Tactical Troubleshooting Exercise
    14 pages
    Tactical troubleshooting exercise 

UDEMY BY THE NUMBERS

5,200,000
Hours of video content
19,000,000
Course Enrollments
5,800,000
Students

RATING

  • 8
  • 19
  • 17
  • 12
  • 7
AVERAGE RATING
NUMBER OF RATINGS
63

REVIEWS

  • Pham Ngoc Sinh
    Help me understand new skill on work

    Make me flexible, make me inovative, thank you so much

  • Guy Winfrey
    May be more appropriate for beginners

    The pace of the course is slow for native English speaking persons. However, for those whose native language is not English, this may be a good pace. I found the information to be useful though the speed of the presentation made it difficult to keep my interest.

  • Stan Constantin
    good to see another perspective

    The pace is slow but maybe it has its reason to let the information to be "absorbed" . Thanks. Back to my homework.

  • Theodor I
    Really Helpful

    many Thanks for this free course, it helped me refreshing my memory and learning a few new troubleshooting methods

  • Cindy Liu
    Necessary training for IT technical support analysts

    I'll definitely add this to the training curriculum for my team.

  • 30 day money back guarantee!
  • Lifetime Access. No Limits!
  • Mobile Accessibility
  • Certificate of Completion