Noel has been an Enterprise IT Analyst for MNCs for over 20 years. During his research in technical support operations, he discovered common troubleshooting patterns. Based on these patterns, he developed a methodology that can be applied to all types of technical components. This methodology was then converted into a skill and process model, which became the foundation for IT Troubleshooting Management.
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How to Troubleshoot: IT Troubleshooting Skill Training is about applying logic over technical components to identify faults. It is not about memorizing specific tasks for specific problem. Program focuses on developing a methodical approach in IT troubleshooting.
You will learn the fundamentals of efficient troubleshooting using technical deduction and fault isolation. Through repetitive exercises and drills, program will condition your technical reflexes to raise your troubleshooting intelligence.
Target Audience: Technical Managers, Enterprise IT Analyst, Data Center Analyst and Call Center Analyst
NOTE: Skill program complements ITIL and ideal for Technical Managers looking to build a more productive and consistent technical team.
Take this ultimate IT Troubleshooting Skill Training course now and learn how to troubleshoot basic issues.
Defining troubleshooting from different perspectives.
Fundamental truths for efficient troubleshooting.
Make me flexible, make me inovative, thank you so much
The pace of the course is slow for native English speaking persons. However, for those whose native language is not English, this may be a good pace. I found the information to be useful though the speed of the presentation made it difficult to keep my interest.
The pace is slow but maybe it has its reason to let the information to be "absorbed" . Thanks. Back to my homework.
many Thanks for this free course, it helped me refreshing my memory and learning a few new troubleshooting methods
I'll definitely add this to the training curriculum for my team.