IT Troubleshooting Skill Training
3.7 (110 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
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IT Troubleshooting Skill Training

IT Troubleshooting 101 for Analysts and Managers
3.7 (110 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
3,477 students enrolled
Created by Noel Temena
Last updated 9/2014
English
Current price: $10 Original price: $50 Discount: 80% off
1 day left at this price!
30-Day Money-Back Guarantee
Includes:
  • 30 mins on-demand video
  • 2 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Minimize problem duration
  • Standardize troubleshooting procedure
  • Practice efficient problem identification
  • Technical deduction and isolation exercises
View Curriculum
Requirements
  • Minimum of 2 years technical support experience
Description

How to Troubleshoot: IT Troubleshooting Skill Training is about applying logic over technical components to identify faults. It is not about memorizing specific tasks for specific problem. Program focuses on developing a methodical approach in IT troubleshooting.

You will learn the fundamentals of efficient troubleshooting using technical deduction and fault isolation. Through repetitive exercises and drills, program will condition your technical reflexes to raise your troubleshooting intelligence.

Target Audience: Technical Managers, Enterprise IT Analyst, Data Center Analyst and Call Center Analyst

NOTE: Skill program complements ITIL and ideal for Technical Managers looking to build a more productive and consistent technical team.

Take this ultimate IT Troubleshooting Skill Training course now and learn how to troubleshoot basic issues.

Who is the target audience?
  • IT Managers
  • IT Professional
  • Technical Trainers
  • Enterprise IT Analyst
  • Call Center IT Analyst
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Curriculum For This Course
+
IT Troubleshooting Basics
2 Lectures 05:28

Defining troubleshooting from different perspectives.

Preview 03:24

Fundamental truths for efficient troubleshooting.

Preview 02:04
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Isolation Methods
2 Lectures 08:51
The role of isolation in technical troubleshooting.
Preview 02:03

The four logical isolation methods used in troubleshooting.
Preview 06:48
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Levels of Troubleshooting
3 Lectures 07:58
Teaches how frontline Analyst can easily troubleshoot components regardless of technical experience.
Verbal Troubleshooting
02:12

Applying technical deduction and efficient troubleshooting to locate problem cause.
Process Troubleshooting
02:24

Identify faults by profiling sub-components.
Component Troubleshooting
03:22
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Skill Training
3 Lectures 07:39
List of deductive and isolation exercises to develop troubleshooting skill.
Troubleshooting Drills and Exercise Guide
07:39

Troubleshooting Drills and Exercise Document
14 pages

Tactical troubleshooting exercise 
Tactical Troubleshooting Exercise
14 pages
About the Instructor
Noel Temena
3.8 Average rating
133 Reviews
5,858 Students
2 Courses
IT Troubleshooting Management Trainer and Consultant

Noel has been an Enterprise IT Analyst for MNCs for over 20 years. During his research in technical support operations, he discovered common troubleshooting patterns. Based on these patterns, he developed a methodology that can be applied to all types of technical components. This methodology was then converted into a skill and process model, which became the foundation for IT Troubleshooting Management.