IT Troubleshooting Skill Training

IT Troubleshooting 101 for Analysts and Managers
  • Lectures 10
  • Video 1 Hours
  • Skill level intermediate level
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion

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Course Description

How to Troubleshoot: IT Troubleshooting Skill Training is about applying logic over technical components to identify faults. It is not about memorizing specific tasks for specific problem. Program focuses on developing a methodical approach in IT troubleshooting.

You will learn the fundamentals of efficient troubleshooting using technical deduction and fault isolation. Through repetitive exercises and drills, program will condition your technical reflexes to raise your troubleshooting intelligence.

Target Audience: Technical Managers, Enterprise IT Analyst, Data Center Analyst and Call Center Analyst

NOTE: Skill program complements ITIL and ideal for Technical Managers looking to build a more productive and consistent technical team.

Take this ultimate IT Troubleshooting Skill Training course now and learn how to troubleshoot basic issues.

What are the requirements?

  • Minimum of 2 years technical support experience

What am I going to get from this course?

  • Over 10 lectures and 57 mins of content!
  • Minimize problem duration
  • Standardize troubleshooting procedure
  • Practice efficient problem identification
  • Technical deduction and isolation exercises

What is the target audience?

  • IT Managers
  • IT Professional
  • Technical Trainers
  • Enterprise IT Analyst
  • Call Center IT Analyst


Section 1: IT Troubleshooting Basics

Defining troubleshooting from different perspectives.


Fundamental truths for efficient troubleshooting.

Section 2: Isolation Methods
The role of isolation in technical troubleshooting.
The four logical isolation methods used in troubleshooting.
Section 3: Levels of Troubleshooting
Teaches how frontline Analyst can easily troubleshoot components regardless of technical experience.
Applying technical deduction and efficient troubleshooting to locate problem cause.
Identify faults by profiling sub-components.
Section 4: Skill Training
List of deductive and isolation exercises to develop troubleshooting skill.
Troubleshooting Drills and Exercise Document
14 pages
14 pages
Tactical troubleshooting exercise 

Instructor Biography

Noel Temena , IT Troubleshooting Management Trainer and Consultant

Noel has been an Enterprise IT Analyst for MNCs for over 20 years. During his research in technical support operations, he discovered common troubleshooting patterns. Based on these patterns, he developed a methodology that can be applied to all types of technical components. This methodology was then converted into a skill and process model, which became the foundation for IT Troubleshooting Management.


Average Rating
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  5. 1 Stars
    • Pham Ngoc Sinh

    Help me understand new skill on work

    Make me flexible, make me inovative, thank you so much

    • Guy Winfrey

    May be more appropriate for beginners

    The pace of the course is slow for native English speaking persons. However, for those whose native language is not English, this may be a good pace. I found the information to be useful though the speed of the presentation made it difficult to keep my interest.

    • Stan Constantin

    good to see another perspective

    The pace is slow but maybe it has its reason to let the information to be "absorbed" . Thanks. Back to my homework.

    • Theodor I

    Really Helpful

    many Thanks for this free course, it helped me refreshing my memory and learning a few new troubleshooting methods

    • Cindy Liu

    Necessary training for IT technical support analysts

    I'll definitely add this to the training curriculum for my team.

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What you get with this course

30 day money back guarantee

Lifetime access

Available on desktop, iOS and Android

Certificate of completion

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Hours of video content


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