IT Troubleshooting Skill Training

IT Troubleshooting 101 for Analysts and Managers
  • Lectures 10
  • Video 1 Hours
  • Skill level intermediate level
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion

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Course Description

How to Troubleshoot: IT Troubleshooting Skill Training is about applying logic over technical components to identify faults. It is not about memorizing specific tasks for specific problem. Program focuses on developing a methodical approach in IT troubleshooting.

You will learn the fundamentals of efficient troubleshooting using technical deduction and fault isolation. Through repetitive exercises and drills, program will condition your technical reflexes to raise your troubleshooting intelligence.

Target Audience: Technical Managers, Enterprise IT Analyst, Data Center Analyst and Call Center Analyst

NOTE: Skill program complements ITIL and ideal for Technical Managers looking to build a more productive and consistent technical team.

Take this ultimate IT Troubleshooting Skill Training course now and learn how to troubleshoot basic issues.

What are the requirements?

  • Minimum of 2 years technical support experience

What am I going to get from this course?

  • Over 10 lectures and 57 mins of content!
  • Minimize problem duration
  • Standardize troubleshooting procedure
  • Practice efficient problem identification
  • Technical deduction and isolation exercises

What is the target audience?

  • IT Managers
  • IT Professional
  • Technical Trainers
  • Enterprise IT Analyst
  • Call Center IT Analyst

What you get with this course?

Not for you? No problem.
30 day money back guarantee

Forever yours.
Lifetime access

Learn on the go.
Desktop, iOS and Android

Get rewarded.
Certificate of completion


Section 1: IT Troubleshooting Basics

Defining troubleshooting from different perspectives.


Fundamental truths for efficient troubleshooting.

Section 2: Isolation Methods
The role of isolation in technical troubleshooting.
The four logical isolation methods used in troubleshooting.
Section 3: Levels of Troubleshooting
Teaches how frontline Analyst can easily troubleshoot components regardless of technical experience.
Applying technical deduction and efficient troubleshooting to locate problem cause.
Identify faults by profiling sub-components.
Section 4: Skill Training
List of deductive and isolation exercises to develop troubleshooting skill.
Troubleshooting Drills and Exercise Document
14 pages
14 pages
Tactical troubleshooting exercise 

Instructor Biography

Noel Temena , IT Troubleshooting Management Trainer and Consultant

Noel has been an Enterprise IT Analyst for MNCs for over 20 years. During his research in technical support operations, he discovered common troubleshooting patterns. Based on these patterns, he developed a methodology that can be applied to all types of technical components. This methodology was then converted into a skill and process model, which became the foundation for IT Troubleshooting Management.

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Average Rating
  1. 5 Stars
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  5. 1 Stars
    • Deadrick Doggett

    Its Ok.

    Not earth-shattering, but a lot of good basic information for new analysts

    • Siaka doumbia

    totally loved it

    i am a support engineer and learning about troubleshooting philosophy was very valuable, i like the course keep up the good work and keep it concise like this .

    • George Meehan

    This was a Terrible Course

    This was just theory and no practically what-so-ever! It was like someone was reading out of a book. There should have been screen shots, audio and video showing how to trouble shoot. Save your money and don't waste it on this course.

    • Eduardo Luciotto

    Just theory

    It has a lot of theory, but little practice. The excercises are so generic.

    • Lynda Laramée

    Very good!

    It's given the tools I needed.

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