Insight into IT Support / Helpdesks / NOC / Service Desks
3.6 (14 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
1,538 students enrolled
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Insight into IT Support / Helpdesks / NOC / Service Desks

Secure your first IT Support role
3.6 (14 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
1,538 students enrolled
Created by Manish Tankaria
Last updated 5/2017
English
Curiosity Sale
Current price: $10 Original price: $20 Discount: 50% off
30-Day Money-Back Guarantee
Includes:
  • 1.5 hours on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • After completing the course you will gain valuable knowledge on how a support desk operates which will help you secure your first support role.
View Curriculum
Requirements
  • For anyone with a passion of getting into a support role and developing their career
Description
Getting your first IT Support role can be hard but possible! It is very important you secure your first role as soon as possible in order to kick start your career and develop.  There are lots of people out there all applying for the same role and I have created this presentation to give you guidance on how you can stand out and secure your first role. At the end of this presentation you should have a good understanding of how Helpdesks / Service Desks / NOC’s operate as well as a whole host of other information including interview techniques.  I do hope you find this presentation helpful and please do leave feedback once you completed. 

Thank you and good luck!
Who is the target audience?
  • This course is for anyone looking to secure your first support role
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Curriculum For This Course
20 Lectures
01:35:13
+
Start Here
20 Lectures 01:35:13



Typical setup of a Helpdesk
04:10

Smaller organisations
03:00

Main processes of a Helpdesk
04:45

Incident management
04:37

Change management
04:48

Problem management
04:18

Knowledgebases
04:03

Service Level Agreements (SLAs)
08:19

Updates and structure
07:35

Supporting the customer
01:57

Escalations
02:57

Ticketing systems
03:56

Importance of softskills
05:45

Certifications
07:56

Help wth interviews
08:12

Develop and progress
07:06

CV
01:47
About the Instructor
Manish Tankaria
3.6 Average rating
14 Reviews
1,538 Students
1 Course
Service Desk Manager

I currently work as a Service Desk Manager and have over 13 years experience in the support field.  I have a wealth of knowledge which I am looking to share with you all,  My aim is to provide both helpful and useful information which could help you secure your first IT Support role.