Improve your relationships & resolve conflicts with Dialogue
4.7 (15 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
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Improve your relationships & resolve conflicts with Dialogue

Become great with people and resolve personal and professional conflicts with the 'lost art' of dialogue.
4.7 (15 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
969 students enrolled
Created by Cesar Matsumoto
Last updated 3/2015
Curiosity Sale
Current price: $10 Original price: $25 Discount: 60% off
30-Day Money-Back Guarantee
  • 1 hour on-demand video
  • 4 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Know how to be great in any relationship
  • Communicate significantly better with any person (spouse, sons, boss, parents, etc)
  • Learn how to state your truth and be listened to
  • Become more charismatic and a better listener
  • Become a conflict solver - knowing how to deal with difficult conversations
  • Learn how to understand what's behind people's lines and behaviors
  • Become a master of yourself - become more centered and confident
  • Learn how to deal with someone who doesn't want to listen to you
  • Know how to reframe negative conversations to more productive and mutually beneficial ones
View Curriculum
  • Computer, tablet or phone
  • Time and commitment for doing the exercises

I want you to significantly improve or heal your personal or professional relations, especially with those who really matter!

Either you want to be a better spouse, son or daughter, a better parent, boss, colleague or friend, this course will help you to connect, understand better and be understood by the people who matter to you. And especially heal past wounds or solve those conflicts that put your relationships at risk.

This course is not just a set of behaviour tips, although it does give tips, but aims for developing a mental attitude, or a Dialogic Posture as we call it! And with it, you'll connect with people in a very sincere, natural and charismatic way that lowers defences, gets them to listen to you and avoid unnecessary conflicts.

The lectures and exercises will help you develop your listening and voicing capacities. Basically you'll be able to understand what's beneath people's lines and behaviours. And learn how to speak your truth, especially in difficult conversations.

Also, there is a section entirely dedicated to personal issues - you'll be able to become more conscious of the traps and triggers that your ego play on you which doesn't allow you to be "the best version of yourself". This is what we call dealing with self-image issues.

At last, you will be able to deal with ANY EMOTIONAL SUFFERING by understanding the concept of emptiness or vacuity.

I have condensed a great part of my life's work in this course in the form of animated video lectures. The exercises proposed here are used by myself with executives from major companies and governments. So I really hope you can get the best out of this experience!

And just in case you don't get satisfied by this, you get a 30 Day Money Back Guarantee!

I'll see you in the course! Thank you!

Who is the target audience?
  • Should NOT take this course: those who are just interested in simple bullet points list on behavior tips
  • Who wants to improve personal and professional relations with dialogue
  • Who wants to become great with people in a sincere and natural way
  • Who wants to solve those difficult conflicts with the people who matters
Students Who Viewed This Course Also Viewed
Curriculum For This Course
18 Lectures
1 Lecture 02:18

In this lecture you will:

  • Understand how the course structured in two main pillars:
    • Dialogic posture
    • Self-mastery
Preview 02:18
What dialogue means and how does it help you to improve your relationships?
1 Lecture 06:23

In this lecture you will:

  • Understand the difference between these three types of conversation:
    • Debate
    • Discussion
    • Dialogue
  • Understand how dialogue differs from and complements a discussion.
Preview 06:23

Take this quiz to improve your learning from Section 2!

Section 2 - Quiz!
4 questions
Listening: great relations comes from great listening!
7 Lectures 18:34

In this lecture you will:

  • Understand the power of genuinely listening
  • Learn about the one thing that prevents us from really listening and understanding what's behind people's words: the agree-disagree automatism
  • Learn what's the most important posture for connecting to the other person: genuine curiosity
  • Know that charisma comes from genuinely listening and turning towards the other's stories
Preview 04:04

This is the single most important exercise in this course!!!

If done properly, this exercise will help you develop the essence of dialogue and how you can transform ANY relationship with the Power of Genuinely Listening.

The technique shown in this lecture is named Dialogue Interviews, that helps us develop connection in a deeper level with the other.

Listening challenge: dialogue interviews
3 pages

This is a requirement for the Listening Challenge - Dialogue Interviews exercise. It's a beautiful article from brazilian educator Rubem Alves.

We always find oratory courses here and there. Everybody wants to learn how to speak. Barely no one wants to learn how to listen! As a pun with "oratory" he describes what would be a "Listenory"! :)

Preparation for listening challenge: "Listenory" text
3 pages

In this one, we'll present the core pillar of this course:


When we really embed the Dialogic Posture deep inside, we become master dialoguers - we can deal with any situation and any person. It's becoming great with people in a natural, sincere and powerful way!

Preview 05:08

The ladder of inference is an amazing tool that helps us understand why we act the way we do.

In my case, I started to read and understand people totally differently because of it and thus preventing lots of possible conflicts. I really hope it can be as useful to you!

The Ladder of inference: revealing hidden assumptions and beliefs

Here we will understand what's at the core of most conflicts:

It's because each one of us applies different IMPLICIT rules of how the world should work.

We'll learn from Ollie and Thelma's example, they get in conflict because each one applies their implicit, unsaid rule.

This is an important case because we'll use it in section 4 when we propose a way to solve their situation with dialogue.

The implicit rule: where most conflicts emerge from

This challenge is aimed for you to develop the dialogic posture. By applying the ladder of inference in your day-to-day interactions, you'll become much more aware of what's going on inside yours and the other's minds.

Once you become acquainted with seeing and understanding the world with this tool, you'll deal much better with any person!

Ladder of inference challenge
2 pages

Take this quiz to improve your learning from Section 3!

Section 3 - Quiz
7 questions
Voicing: how to speak your truth and solve conflicts together
4 Lectures 25:44

Here we'll understand what assertiveness is and how it differs from passiveness and agressiveness.

Passiveness: is having trouble saying no. It's not standing for your rights or needs.

Aggressivenes: is stepping over the other's needs and rights

Assertiveness: is taking our and the other's perspective into consideration and finding common ground, towards win-win situations.

Preview 03:40

Here we'll use Ollie and Thelma's case from section 3 to propose a way they can solve their situation, from Ollie's perspective.

Based on this case, we'll present a simple and powerful structure for dealing with conflicts:

  1. Start with empathy and listening
  2. Voice when the other is more open to listening
  3. Express feelings
  4. Invite to build a win-win solution
  5. Make an effort to satisfy both parties' needs
  6. Be aware of the "convincing thermometer" and stay in the dialogic posture
Developing assertiveness and solving conflicts - Thelma & Ollie's case

When we change how we see and interpret the world, we change how we act and treat each other.

In this lecture we'll learn how to change a negative conversation into a mutually beneficial one that helps us keep the conversation going in a productive win-win mode by reframing how we interpret the situation.


The power of reframing

The way we start any interaction determines in great part how it will unfold.

When we start a conversation already framing it into dialogue mode, we already get the other to cooperate and lower their defenses! :)

That's the Power of the Start!

Then we'll present a checklist to dealing with a difficult conversation:

  1. Decide whether to raise it or not
  2. Connect with the dialogic posture
  3. Prepare your start
The power of start: the way we start it determines how it goes

Take this quiz to improve your learning from Section 4!

Section 4 - Quiz
16 questions
Becoming great with people: Self mastering your identity
3 Lectures 18:25

What's the self-image?

It's how each one of us has a particular way that we want to be perceived by other people. And by ourselves!

When we become grounded and okay with who we are, then we are much more capable of sustaining great, healthy and nourishing relationships!

The cornerstone in conflicts: self-image issues

Here we'll learn what's at the core for grounding our self-image.

Any therapist will tell you how much it's important to deal with your. But what's behind any effort to deal with your psyche, that will significantly help you ground your self-image?

ANSWER: Self-awareness!

Grounding your self-image

In this lecture, we'll go really deep into solving self-image issues.

This is the part where we emphasize it's "not just a set of techniques"!

Understanding the concept of emptiness or vacuity is the ultimate way to dealing with emotional suffering - it's realizing how they are illusory features projected by our mind.

And here we'll teach a "secret way" to deal with suffering and realize the mind's play!

No more suffering: understanding emptiness

Take this quiz to improve your learning from Section 5!

Section 5 - Quiz!
13 questions
"Mastering" Self-mastery: mindfulness
2 Lectures 02:57
What’s mindfulness and meditation?

In this lecture we'll present you simple steps on how to meditate.

Learn the several benefits of meditation and get it going!

Also, get to know why it's so hard to keep a regular meditation practice and how you can deal with it

Meditation instructions
4 pages
About the Instructor
Cesar Matsumoto
4.7 Average rating
15 Reviews
969 Students
1 Course
Dialogue teacher, human development facilitator

Cesar is an experienced dialogue teacher and facilitator. He has co-created the Sao Paulo School of Dialogue in 2008 and has helped hundreds of students to develop their dialogue and communication skills.

Has recently founded Ananda - Human Developement. A company focused on developing human potential, harmony in relations, self-knowledge and consciousness.

Living in Brazil, Cesar was part of the design team for ELIAS (Emerging Leaders Innovate Accross Sectors) Brazil initiative, an with MIT (Massachusetts Institute of Technology) and Presencing Institute program.

He is also an innovation consultant and facilitator, who helps companies, NGOs and governments to create innovative projects in a collaborative, multi-stakeholder approach.

His main fields of work are:

- Dialogue and harmony in relations

- Human development, self-knowledge and consciousness

- Human Centered Design, Design Thinking

- Leadership development and Theory U

- Spirituality and meditation