How to Effectively Provide Negative Feedback to Employees

Drive engagement, accountability and get positive results in a positive way

Created byElaina Noell

Last updated 9/2017

English

What you'll learn

How to effectively provide negative feedback in a way that gets positive results!
Build core leadership and communication skills
Primarily intended for applying to leadership, but concepts also work in personal communication

Course content

1 section • 15 lectures • 39m total length

Introduction3:51
Learn to deliver negative feedback that keeps employees receptive using the coach me feedback approach, focusing on mindset, guiding questions, and actionable clarity for accountability.
Download Handout & Audio Version0:05
What is this "self protection" thing?2:18
How to use this course content2:53
Overview Example: A Little Too Late Too Often6:06
C is for... Caring, Careful, Curious and Comfortable2:50
Adopt a caring, careful, curious, and comfortable approach to deliver constructive feedback that helps employees improve. Start with positive intent and curiosity to uncover barriers.
O is for... Offer Your Approach and "Okay?"2:22
O Bonus: What if You Don't Get the Okay?3:43
A is for... Ask their Perception0:42
C is for... Curious about the Impact0:45
H is for... How Can We Get Better Results?0:54
M is for... Make An Action and Followup Plan2:32
Create a crystal clear action and follow-up plan with a specific next step and scheduled check-in to ensure immediate action, reduce hesitancy, and boost accountability in feedback.
E is for... Express "Perceived Competence"1:57
Express perceived competence in feedback by affirming 'I know you can do this' and acknowledging struggles, as a nursing home study shows such affirmations increased happiness and reduced mortality.
Example 1: Too Much Negativity, Not Enough Solutions5:25
Example 2: Retail Enthusiasm3:03

Requirements

Nope! Just the interest to learn the content.

Description

This is the only leadership course you'll ever need to become comfortable and effective at providing negative feedback!

Do you ever feel so uncomfortable delivering negative feedback that you avoid providing feedback altogether?

Your employees are missing out, and you're missing out on results!

Have you ever felt so awkward with how you approached giving feedback that you're just grateful you got the words out, even if the employee didn't handle it well?

There's a better way!

Even on what seems like small feedback moments, it's natural to hope the employee will turn around on their own someday without us having to "be the bearer of bad news."

Without feedback, your employees will rarely get better on their own. They need you to help them be better, and you need them to be better so you can achieve results.

The core concepts of the COACH ME acronym will be your guide to prepping for casual and serious feedback conversations.

You'll also be able to integrate this content into your professional leadership style and personal communication approach to strengthen your ability to get the results you want in every day life.

After this course, you'll be able to better engage your employees, hold them accountable, and feel more comfortable and confident doing so.

Who this course is for:

Anyone who manages one or more employees
Anyone who wants to be a more effective leader
Anyone who wants feel more comfortable and effective at providing negative feedback
Anyone leader who wants to be more effective at holding employees accountable and getting quality results faster