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History of Microsoft Dynamics 365 Customer Engagement (CRM)
Rating: 4.4 out of 5(125 ratings)
4,258 students

History of Microsoft Dynamics 365 Customer Engagement (CRM)

This Is a Free Mini-Series. Learn Everything You Need To know about History, Origin & Road-map of Dynamics 365 CE (CRM)
Created byAbhishek Dhoriya | MCT | MCE | Author | Microsoft (FTE) | YouTube Creator
Last updated 6/2021
English

What you'll learn

  • Overview of Microsoft Dynamics 365
  • History of Microsoft Dynamics 365 Customer Engagement (CRM)
  • Origin and Road-map of Microsoft Dynamics 365/CRM

Course content

12 sections • 12 lectures • 1h 31m total length

  • Course Introduction3:53

Requirements

  • Laptop /Computer/Tablet/Smartphone to access this course online
  • Internet Connection

Description

Module 1: Origin and Roadmap of Microsoft Dynamics 365 to date

  • Microsoft Dynamics 365 Introduction

  • History of Microsoft Dynamics 365

  • Details about Pre-CRM Era/ What was there before CRM?

  • Road-map of Microsoft Dynamics 365 from the first version till date

Module 2: Major Features Released in Microsoft CRM 1.0/1.2

  • Microsoft CRM 1.0/1.2 Introduction

  • Microsoft CRM 1.0 Functionalities

  • Microsoft CRM 1.0 Limitations

  • Microsoft CRM 1.2 Changes

  • Microsoft CRM 1.2 Limitations and Conclusion

Module 3: Major changes in Microsoft Dynamics CRM 3.0

  • Microsoft Dynamics CRM 3.0 Introduction 

  • Microsoft Dynamics CRM 3.0 Improvements

  • Microsoft Dynamics CRM 3.0 New Features

  • Microsoft Dynamics CRM 3.0 Limitations and Conclusion

Module 4: Major changes in Microsoft Dynamics CRM 4.0

  • Microsoft Dynamics CRM 4.0 Introduction

  • Microsoft Dynamics CRM 4.0 Improvements

  • Microsoft Dynamics CRM 4.0 New Features

  • Microsoft Dynamics CRM 4.0 Limitations and Conclusion

Module 5: Major changes in Microsoft Dynamics CRM 2011

  • Microsoft Dynamics CRM 2011 Introduction

  • Microsoft Dynamics CRM 2011 Improvements

  • Microsoft Dynamics CRM 2011 New Features

  • Microsoft Dynamics CRM 2011 Limitations and Conclusion

Module 6: Major changes in Microsoft Dynamics CRM 2013

  • Microsoft Dynamics CRM 2013 Introduction

  • Microsoft Dynamics CRM 2013 Improvements

  • Microsoft Dynamics CRM 2013 New Features

  • Microsoft Dynamics CRM 2013 Limitations and Conclusion

Module 7: Major changes in Microsoft Dynamics CRM 2015

  • Microsoft Dynamics CRM 2015 Introduction

  • Microsoft Dynamics CRM 2015 Improvements

  • Microsoft Dynamics CRM 2015 New Features

  • Microsoft Dynamics CRM 2015 Limitations and Conclusion

Module 8: Major changes in Microsoft Dynamics CRM 2016

  • Microsoft Dynamics CRM 2016 Introduction

  • Microsoft Dynamics CRM 2016 Improvements

  • Microsoft Dynamics CRM 2016 New Features

  • Microsoft Dynamics CRM 2016 Limitations and Conclusion

Module 9: Major changes in Microsoft Dynamics 365

  • Microsoft Dynamics 365 Introduction

  • Microsoft Dynamics 365 Improvements

  • Microsoft Dynamics 365 New Features

  • Microsoft Dynamics 365 Conclusion

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Who this course is for:

  • Anyone who wants to start his/her career in Microsoft Dynamics 365 .
  • Microsoft Dynamics CRM Developers, Functional Consultants, Testers or Professional.
  • This course is designed for Dynamics 365 Customer Engagement apps aka CRM. So it will not cover the background and history of ERP side of Dynamics 365.
  • If you are a beginner at Dynamics 365, and upgrade yourself to a PRO.
  • If you are inquisitive or wanted to know the background and history of Microsoft Dynamics CRM/365.

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