Almost all of us work in a business environment that is constantly changing, is intense and is unrelenting.
Your resilience refers to your ability to cope and adapt to crises or stressful situations. Emotional resilience refers to how you use your emotions to develop your capability to manage your resilience.
More resilient managers are able to accept life changes and adapt to adversity without lasting difficulties, while less resilient managers have a much harder time with stress and change.
Emotions are not about being soft and fluffy, they are vital in help you to make hard, direct management decisions. Emotional resilience can mean managing the emotions that you yourself experience or managing the emotions of those around you. Good emotional resilience enables you to increase productivity, improve morale, reduce absenteeism, retain your best people and improve team relations.
In this course, we will explore the role of emotions in management, how and why they contain vital bits of information that can help you make better decisions. You'll receive all the information you need. You will be coached using loads of practical hints that you can use straight away.
The course is made up of a series of lectures and contains a comprehensive workbook. There are a series of interactive practical activities that involve some engagement with other people and some reflection.
The course material makes up a one to two day workshop so is equivalent to 8 -12 hour's training.
PLEASE NOTE - This course is NOT for you if you are not prepared to work through the practical activities that make up a fundamental part of the course. Emotional resilience cannot be developed by learning some techniques through watching a few video lectures. The course requires you to do some reflective thinking, to get some feedback and to discuss your development with others. I'm afraid that you won't get the best from the course unless you are prepared to do this.
FOUR practical activities included within the course that are
designed to help you to develop your resilience and to manage stress. All of these activities require you do some
work outside of the course.
The course is being continually refined and updated to ensure it remains current and relevant.
Latest update - June 2017
An introduction to the developing your emotional resilience course.
Some details about your course instructor - Robin Hills - and what qualifies him to present this course on emotional intelligence.
Details about this course on the Udemy platform and details of a competitor to keep you working through the content.
Emotional intelligence forms an important part of how we manage ourselves in the world and in our interactions with other people. This course is part of a series of similar courses to give a more in-depth understanding of what emotional intelligence is and how it can be applied.
This lecture gives an overview of the Developing Resilience course to give details about the course structure and how this links to the course goals and learning objectives.
This exercise will give you some insights into how you view your resilience and how your view compares with how other people see your resilience.
It enables you to put a plan of action in place that you can assess and review over a period of six months.
If you are going to get the most out of this course, it is important that you complete this exercise!
(I know that it is very easy to ignore this but you will not develop your self-awareness from just watching the video lectures!)
This introductory lecture covers the overall objectives of the course and looking at why it is important to look at resilience and ways to develop it.
Resilience is often defined as recovering or bouncing back from adversity and is a definition taken from Material Science. This definition is rather limited and doesn't really explain the complexity of resilience in human behaviour. This lecture looks at what resilience is in more detail and gives a definition of resilience that truly works.
This lecture reviews what emotional intelligence is and why it is important. It summarises how resilience fits into emotional intelligence.
Frequently Asked Questions about emotional intelligence.
This lecture looks at why and when resilience is useful. It summarises the benefits of emotional resilience as a competence.
This comprehensive E-book contains all the information from your Developing your Emotional Resilience program. It contains sections for you to complete as you work through the program.
This part of the course looks at emotions in detail - what they are, their role and why it is important to manage them.
This lecture covers the learning objectives.
Aristotle said something quite profound about emotions many years ago.
Emotions are viewed differently today compared with how they have been in the past.
This lecture looks at the difference between an emotional state, an emotional trait and an emotional style.
A brief overview of the workings of the human brain and where emotions are processed.
This lecture describes the seven basic human emotions that are universally expressed and recognized bay all cultures.
This lecture looks at at the biological function of emotions and why they have been valuable to us as a species.
Here are the seven basic human emotions described by Paul Ekman showing the physiological expressions on the face.
This lecture looks at how you can notice how you are feeling.
This lecture is looking at understanding emotion and covers at how this can be done.
This lecture reviews the learning objectives for this section on managing emotions.
This section looks at what emotions are experienced during any kind of change so that they can be understood in context and managed better.
This lecture covers the learning objectives.
Change is the only constant!
This is a phrase that is often repeated so let's look at what it means and the emotions that we all go through as we work with change.
This illustration is of the Personal Transition through Change diagram devised by John M. Fisher and originally presented at the Tenth International Personal Construct Congress, Berlin, 1999. This is the most recent version, updated in 2012.
The first phase of a transition through change is anxiety. Why does anxiety occur and how can you help people anxious about change?
People experience happiness about change in the initial stages. Why is this and what does it mean?
People often go into denial during change. How does this occur and what can be done about it?
Anger is expressed in change in a variety of ways. This lecture looks at the types of anger and how to work with anger..
This lecture looks at when disillusionment occurs in change and what can be done about it.
Depression or despair can be the longest and deepest emotional stage of the change process. This lecture looks a depression and despair and how to work with this emotion.
People may become quite hostile during change. When does this occur and how can you help others stuck in this phase?
Gradual acceptance means that emotionally the change is being accepted and adjustments are being made.
This lecture looks at ways that you can move forward from a setback to make a positive comeback.
The final part reviews the learning objectives of this section on personal transition through change.
This section looks at a key competency of emotional resilience - flexibility. This lecture gives an overview of this section on flexibility and covers the learning objectives.
This lecture looks at how your personal preferences influence your attitude to flexibility and impacts upon your behaviour.
This lecture looks at the behavioural differences between Planning and Spontaneous Types and what these differences mean.
This lecture explores ways that you can be more flexible irrespective of your preferences.
Change requires flexibility. This lecture looks at how to work with and adapt to change more effectively.
This lecture reviews this section on flexibility and adaptability and introduces the accompanying exercise.
This practical activity gets you to assess and focus on how you use your time preference. This will help you to understand your adaptability under pressure.
If you are going to learn about how flexible you are when working under pressure, it is important that you complete this practical activity!
(I know that it is very easy to ignore this but you will not develop your awareness of your flexibility from just watching the video lectures!)
This section of the course covers another competency of emotional resilience - stress tolerance. This lecture looks at the learning objectives.
Some stress is necessary to you to operate and work efficiently and effectively. This lecture explains why and how this works.
Some emotions will drain your resilience, whilst some will facilitate the development of your resilience. This lecture looks at a range of emotions with examples of thoughts to identify the meaning behind these emotions.
Some emotions will enhance of facilitate the development of your resilience.
This lecture looks at a range of emotions with examples of thoughts to identify the meaning behind these emotions.
How you think about your environment or situation affects your behaviour and this impacts upon your resilience. This is explained within this lecture.
This lecture looks at how you can work to develop your stress tolerance and how to put it to good use.
This lecture reviews the learning objectives and the exercise that accompanies this section on stress tolerance.
This practical activity gives you some insights into how stress affects you personally and help you to explore ways that you can manage a currently stressful situation.
It is important that you complete this practical activity to learn about how to work with stress in a situation that you find stressful and to identify how stress impacts upon you.
(I know that it is very easy to ignore this but you will not develop your awareness of your stress tolerance from just watching the video lectures!)
This lecture gives an overview of this section on optimism and covers the learning objectives.
This lecture looks at optimism and pessimism and how they affect your outlook on life.
This lecture looks at the health benefits attributed to appropriate levels of optimism.
This lecture covers some hints and tips that will help you to develop your optimism.
Negativity can destroy optimism. However, there are ways to work with negativity and to overcome it.
Hi. I'm Robin Hills and it is my intention to provide you with the best on-line courses on emotional intelligence in business - not only on Udemy but anywhere on the internet. Teaching emotional intelligence skills is a challenge at the best of times so these courses require you to take some ACTION and put into practice what you have learnt.
I am an emotional intelligence coach, trainer and facilitator with over 30 years' business and commercial experience. I am here to support and guide you.
My company is Ei4Change (Emotional Intelligence 4 Change) - recognised nationally and internationally as specialists with expertise in training, personal development and coaching focusing on emotional intelligence, positive psychology and neuroscience in the workplace.
My articles and papers on resilience have been published in international books and journals.
Over the last couple of years, I have delivered workshops at global emotional intelligence and neuroscience conferences. These have been held at Harvard University, at University of Manchester, in Cape Town and in Mumbai.
I hope you enjoy working to develop your resilience and your emotional intelligence and I look forward to working with you.