How to Develop Emotional Resilience to Manage Stress

A comprehensive course on the role our emotions play in developing our abilities to cope with stress and pressure.
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  • Lectures 80
  • Contents Video: 2 hours
    Other: 1.5 hours
  • Skill Level Intermediate Level
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 9/2014 English

Course Description

Almost all of us work in a business environment that is constantly changing, is intense and is unrelenting.

Your resilience refers to your ability to cope and adapt to crises or stressful situations. Emotional resilience refers to how you use your emotions to develop your capability to manage your resilience.

More resilient managers are able to accept life changes and adapt to adversity without lasting difficulties, while less resilient managers have a much harder time with stress and change.

Emotions are not about being soft and fluffy, they are vital in help you to make hard, direct management decisions. Emotional resilience can mean managing the emotions that you yourself experience or managing the emotions of those around you. Good emotional resilience enables you to increase productivity, improve morale, reduce absenteeism, retain your best people and improve team relations.

In this course, we will explore the role of emotions in management, how and why they contain vital bits of information that can help you make better decisions. You'll receive all the information you need. You will be coached using loads of practical hints that you can use straight away.

The course is made up of a series of lectures and contains a comprehensive workbook. There are a series of interactive practical activities that involve some engagement with other people and some reflection.

The course material makes up a one to two day workshop so is equivalent to 8 -12 hour's training.

PLEASE NOTE - This course is NOT for you if you are not prepared to work through the practical activities that make up a fundamental part of the course.  Emotional resilience cannot be developed by learning some techniques through watching a few video lectures.  The course requires you to do some reflective thinking, to get some feedback and to discuss your development with others.  I'm afraid that you won't get the best from the course unless you are prepared to do this.

This course is being continually refined and updated to ensure it remains current and relevant.

Latest update - September 2016

What are the requirements?

  • We all have emotions! You will need an open mind and a willingness to learn.
  • Anyone with an interest in understanding how to manage their emotions.
  • Anyone with the commitment to developing their ability to manage the emotional dimensions of life should be well placed to undertake this course.

What am I going to get from this course?

  • Understand resilience with strategies to develop resilience in yourself and others.
  • Understand your experience of emotions to improve well-being and organizational effectiveness.
  • Explore why you feel the way that you do in difficult situations and how your emotions impact upon your performance.
  • Find out about emotional intelligence and how it relates to your resilience.

What is the target audience?

  • Anyone with a leadership position within an organization.
  • Anyone who experiences emotionally intense situations inside or outside of work.
  • Anyone with an interest in developing their ability to manage their emotions.
  • Anyone who wants to have a deeper understanding of themself and how to work better with other people.
  • Anyone with an interest in developing their ability to manage their emotions.

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.

Curriculum

Section 1: Introduction
02:05

An introduction to the developing your emotional resilience course.

02:00

Some details about your course instructor - Robin Hills - and what qualifies him to present this course on emotional intelligence.

02:01

Details about this course on the Udemy platform and details of a competitor to keep you working through the content.

05:19

Emotional intelligence forms an important part of how we manage ourselves in the world and in our interactions with other people. This course is part of a series of similar courses to give a more in-depth understanding of what emotional intelligence is and how it can be applied.

01:27

This lecture gives an overview of the Developing Resilience course to give details about the course structure and how this links to the course goals and learning objectives.

Section 2: Practical Activity - Assessing your Resilience
3 pages

This exercise will give you some insights into how you view your resilience and how your view compares with how other people see your resilience.

It enables you to put a plan of action in place that you can assess and review over a period of six months.

If you are going to get the most out of this course, it is important that you complete this exercise! 

(I know that it is very easy to ignore this but you will not develop your self-awareness from just watching the video lectures!)

Section 3: Introduction to Emotional Resilience
03:22

This introductory lecture covers the overall objectives of the course and looking at why it is important to look at resilience and ways to develop it.

05:38

Resilience is often defined as recovering or bouncing back from adversity and is a definition taken from Material Science. This definition is rather limited and doesn't really explain the complexity of resilience in human behaviour. This lecture looks at what resilience is in more detail and gives a definition of resilience that truly works.

02:47

This lecture reviews what emotional intelligence is and why it is important. It summarises how resilience fits into emotional intelligence.

5 pages

Frequently Asked Questions about emotional intelligence.

02:17

This lecture looks at when resilience is useful.  It summarises the benefits of emotional resilience as a competence. 

35 pages

This comprehensive E-book contains all the information from your Developing your Emotional Resilience program. It contains sections for you to complete as you work through the program.

Section 4: The Role of Emotions in Resilience
00:31

This part of the course looks at emotions in detail - what they are, their role and why it is important to manage them.

This lecture covers the learning objectives.

00:26

Aristotle said something quite profound about emotions many years ago.

01:14

Emotions are viewed differently today compared with how they have been in the past.

02:38

This lecture looks at the difference between an emotional state, an emotional trait and an emotional style.

03:22

A brief overview of the workings of the human brain and where emotions are processed.

03:08

This lecture describes the seven basic human emotions that are universally expressed and recognized bay all cultures.

02:16

This lecture looks at at the biological function of emotions and why they have been valuable to us as a species.

7 pages

Here are the seven basic human emotions described by Paul Ekman showing the physiological expressions on the face.

01:11

This lecture looks at how you can notice how you are feeling.

03:02

This lecture is looking at understanding emotion and covers at how this can be done.

Identifying and Using Emotion
02:01
00:30

This lecture reviews the learning objectives for this section on managing emotions.

Section 5: Change Management
00:33

This section looks at what emotions are experienced during any kind of change so that they can be understood in context and managed better.

This lecture covers the learning objectives.

00:38

Change is the only constant. This is a phrase that is often repeated so let's look at what it means.

01:09

A look at the emotional roller coaster that people go through as they experience change.

1 page

This illustration is of the Personal Transition through Change diagram devised by John M. Fisher and originally presented at the Tenth International Personal Construct Congress, Berlin, 1999. This is the most recent version, updated in 2012.

01:14

The first phase of a transition through change is anxiety. Why does anxiety occur and how can you help people anxious about change?

00:59

People experience happiness about change in the initial stages. Why is this and what does it mean?

00:59

People often go into denial during change. How does this occur and what can be done about it?

01:52

Anger is expressed in change in a variety of ways. This lecture looks at the types of anger and how to work with anger..

01:31

This lecture looks at when disillusionment occurs in change and what can be done about it.

01:17

Depression or despair can be the longest and deepest emotional stage of the change process.  This lecture looks a depression and despair and how to work with this emotion.

01:11

People may become quite hostile during change. When does this occur and how can you help others stuck in this phase?

00:51

Gradual acceptance means that emotionally the change is being accepted and adjustments are being made.

Positive Activity
00:51
00:41

This lecture looks at ways that you can move forward from a setback to make a positive comeback.

00:40

The final part reviews the learning objectives of this section on personal transition through change.

Section 6: Competencies of Stress Management - Flexibilty
01:43

This section looks at a key competency of emotional resilience - flexibilty.  This lecture gives an overview of this section on flexibility and covers the learning objectives.

03:07

This lecture looks at how your personal preferences influence your attitude to flexibility and impacts upon your behaviour.

03:24

This lecture looks at the behavioural differences between Planning and Spontaneous Types and what these differences mean.

01:47

This lecture explores ways that you can be more flexible irrespective of your preferences.

01:26

Change requires flexibility. This lecture looks at how to work with and adapt to change more effectively.

01:23

This lecture reviews the learning objectives of this section of the course.

Section 7: Practical Activity - Flexibilty
2 pages

This practical activity will focus on how you use your time preference and will help you assess your adaptability under pressure.

If you are going to learn about how flexible you are when working under pressure, it is important that you complete this practical activity

(I know that it is very easy to ignore this but you will not develop your awareness of your flexibility from just watching the video lectures!)


Section 8: Competencies of Stress Management - Stress Tolerance
01:46

This section of the course covers another competency of emotional resilience - stress tolerance.   This lecture looks at the learning objectives.

02:45

Some stress is necessary to you to operate and work efficiently and effectively. This lecture explains why and how this works.

05:56

Some emotions will drain your resilience, whilst some will facilitate the development of your resilience. This lecture looks at a range of emotions with examples of thoughts to identify the meaning behind these emotions.

01:38

How you think about your environment or situation affects your behaviour and this impacts upon your resilience. This is explained within this lecture.

01:21

This lecture looks at how you can work to develop your stress tolerance and how to put it to good use.

01:23

This lecture reviews the learning objectives and the exercise that accompanies this section on stress tolerance.

Section 9: Practical Activity - Stress Tolerance
4 pages

This practical activity gives you some insights into how stress affects you personally and help you to explore ways that you can manage a currently stressful situation.

It is important that you complete this practical activity to learn about how to work with stress in a situation that you find stressful and to identify how stress impacts upon you. 

(I know that it is very easy to ignore this but you will not develop your awareness of your stress tolerance from just watching the video lectures!)

Section 10: Competencies of Stress Management - Optimism
00:33

This lecture gives an overview of this section on optimism and covers the learning objectives.

05:45

This lecture looks at optimism and pessimism and how they affect your outlook on life.

01:11

This lecture looks at the health benefits attributed to appropriate levels of optimism.

01:37

This lecture covers some hints and tips that will help you to develop your optimism.

01:50

Negativity can destroy optimism. However, there are ways to work with negativity and to overcome it.

Optimism - Review
01:25
Section 11: Practical Activity - Optimism
3 pages

This practical activity helps you to explore how you view experiences and how you explain good and bad experiences to yourself.

If you are going to learn about how you view experiences, it is important that you complete this practical activity

(I know that it is very easy to ignore this but you will not develop your self-awareness around your optimism from just watching the video lectures!)


Section 12: Developing Resilience
00:42

This series of lectures looks when resilience is useful and eight ways to develop personal resilience.

This lecture covers the learning objectives of this part of the course.

01:57

This lecture looks at situations when resilience is useful and reviews eight ways in which resilience can be developed.

01:08

This lecture looks at the strategy of creating a personal vision. It covers the emotions that drain and the emotions that facilitate creating a personal vision and includes some hints and tips.

01:05

This lecture looks at the strategy of feeling in control. It covers the emotions that drain and the emotions that facilitate feeling in control and includes some hints and tips.

01:10

This lecture looks at the strategy of being flexible and adaptable. It covers the emotions that drain and the emotions that facilitate being flexible and being adaptable and includes some hints and tips.

01:15

This lecture looks at the strategy of getting organised. It covers the emotions that drain and the emotions that facilitate getting organised and includes some hints and tips.

01:18

This lecture looks at the strategy of solving problems. It covers the emotions that drain and the emotions that facilitate problem solving and being adaptable and includes some hints and tips.

00:56

This lecture looks at the strategy of getting connected. It covers the emotions that drain and the emotions that facilitate getting connected and includes some hints and tips.

01:00

This lecture looks at the strategy of being socially competent. It covers the emotions that drain and the emotions that facilitate being socially competent and includes some hints and tips.

01:21

This lecture looks at the strategy of being proactive. It covers the emotions that drain and the emotions that facilitate being proactive and includes some hints and tips.

00:23

This lecture reviews the learning objectives for this part of the course.

Section 13: Developing Resilience in Others
00:35

This is the final series of lectures and looks more specifically at working with other's resilience on an individual level, in teams and in organizations.

This first lecture covers the learning objectives.

02:28

This lecture looks at some ideas and strategies for developing resilience in other people - family members, team members, friends, colleagues, direct reports, etc.

05:52

There are a number of commonly used phrases that are used when working with resilience that may drain people's resilience rather than help build it.

These phrases are used so often that you probably use them yourself every day without even thinking about them.


03:58

This lecture looks at how to develop resilience in teams focusing on how the team thinks (mapping minds) and how it feels (mapping hearts).

02:10

This lecture focuses on building the right structures and processes in order to develop resilience in organizations.

00:32

This lecture reviews the learning objectives for this section on developing resilience in others.

Section 14: Further Resources
24 pages

A series of 24 Lightbulb Moments cards that give a good overall summary of the course. They can be downloaded and printed as an aide memoire.

4 pages

Some extra reading and resources to help you understand and explore aspects of emotional resilience in more depth.

Section 15: BONUS Section
2 pages

Free stuff and special offers.

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Instructor Biography

Robin Hills, Business Psychologist, Emotional Intelligence Trainer

Hi. I'm Robin Hills and it is my intention to provide you with the best on-line courses on emotional intelligence in business - not only on Udemy but anywhere on the internet. Teaching emotional intelligence skills is a challenge at the best of times so these courses require you to take some ACTION and put into practice what you have learnt.

I am an emotional intelligence coach, trainer and facilitator with over 30 years' business and commercial experience. I am here to support and guide you.

My company is Ei4Change (Emotional Intelligence 4 Change) - recognised nationally and internationally as specialists with expertise in training, personal development and coaching focusing on emotional intelligence, positive psychology and neuroscience in the workplace.

My articles and papers on resilience have been published in international books and journals.

Over the last couple of years, I have delivered workshops at global emotional intelligence and neuroscience conferences. These have been held at Harvard University, at University of Manchester, in Cape Town and in Mumbai.

I hope you enjoy working to develop your resilience and your emotional intelligence and I look forward to working with you.

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