Work and Income referral process
- Interest in the budgeting / BFC sector in New Zealand
- This course is open to anyone
This course uses MSD material to explain their referral practice from the BFC sector perspective.
We will acknowledge the shared history of the budgeting movement with government support and the different types of referral systems that have been used previously. Note: If you're keen to get to the new referral process, you can simply skip the background lessons.
Then we’ll look in-depth at how the current referral system has been established, including some practical examples.
The course will finish with some discussion of ways to resolve issues that you might see when receiving referrals in practice, and develop a positive ongoing relationship with your local Work and Income office.
Who this course is for:
- A financial mentor (MSD-funded or non-funded)
- A MoneyMates facilitator (MSD-funded or non-funded)
- A budget advisor
- A Work and Income staff member
- 01:36Course Introduction
The New Zealand Federation of Family Budgeting Services operated as the professional body for the budgeting sector from 1973 to 2017.
The NZFFBS was responsible for training budget advisers, providing tools of trade (including a client management system), and creating links with external stakeholders like banks, finance companies and government departments.