
This lecture is an introduction to the course in which I introduce you to the "Transformation Model" which you'll use to do a high level and comprehensive assessment of your organization using systems thinking and strategic thinking skills.
The results you’re getting in your organization are not random. Whether we’re talking about revenue and profitability, customer service and retention, quality, response time, innovation or even employee engagement, Your results have to do with the way you’ve designed your organization.
I want you to get as much out of the course as possible and, to that end, I want to provide you some tips and resources to increase your learning and the value of the program.
This lecture will give you and overview of the assessment you're about to do. You'll need to decide the unit of your organization you'll assess. I also give you a couple of examples of assessments from companies I've worked with and describe the process you'll go through to complete your assessment. You'll be using systems thinking as you go through this process.
The external environment is the larger world within which your organization exists. I offer you a number of questions you must ask to make sure you're adapting to changing conditions in the marketplace.
Strategic thinking flows from an understanding of the environment. It has to do with how you’ll position yourself in the marketplace to meet the challenges and take advantage of the opportunities present in the external environment. I'll help you assess how well your strategy is working.
Core Process can be defined as the sequence of tasks, activities, or decisions you go through to produce a deliverable for a customer or stakeholder group. There numerous core processes in any organization so the purpose of this assessment is to better understand your processes and then identify the overall efficiency and/or problems within your processes.
Structure can be thought of as the way people are grouped and linked together in hierarchical arrangements and role relationships. It defines boundaries around businesses, departments, functions, teams or work groups. It both integrates and differentiates how people are organized and how work is accomplished. In this part of the assessment, you'll look at the strengths and weaknesses of your current structure and how well it aligns with your strategy and purposes of your organization.
Systems are the formal and informal mechanisms through which the organization coordinates work and develops employees. There are really two types of systems: coordinating and development. You'll identify your most important systems and then assess how well they accomplish the purposes for which they've been designed. You'll look at their strengths and weaknesses and come up with recommendations for improving them.
I define culture as the shared assumptions, attitudes, and practices of members of your organization. It’s the common experience of “What it’s like to work here.” Although the most amorphous and least tangible element of the Transformation Model, it is a very real influencer of individual experience and behavior. Most people naturally assimilate and live according to the beliefs, attitudes and practices implicit within the culture. In this lesson, I give you a number of questions to assess your organization's culture.
Results are metrics that define the success or health of an organization and are therefore a starting point for understanding how well the organization is functioning. They are like a scoreboard that lets you know well the organization is doing. I'll have you assess your organization in four critical areas. I'll also give you an exercise for doing an internal resource inventory. Looking at results is the culmination of systems thinking.
One way the Transformation Model is helpful is to see the cause-effect relationship between the seven elements, which is the heart of systems thinking. Starting with results, I help you see how the different elements impact and effect each other. It's critical to understand the interdependencies of the various elements.
In this lesson, I'm offering you a number questions that cut across the different elements of your assessment. The purpose is to help you summarize and integrate your key learnings from your assessment.
What do you do, personally, with the information and perspective you've gained from your assessment? At the very least, you should be much smarter about how things work. But we'll also explore opportunities to make improvements.
I'm offering you a simple template in project or change management that I call the Initiative Matrix. The purpose is to help you to think through what needs to happen to convert an opportunity into action. From the opportunities you’ve identified you select an initiative and then go through a number of steps to turn this into an improvement that you can bring to your organization.
The purpose of the course has been to think more systemically and strategically, to think like a CEO. I'll ask you CEO-type questions to think about your organization and then suggest some next steps, which may include bringing others together to go through a similar assessment.
Welcome to “Thinking Like a CEO.” The course will enable you to use whole system thinking and strategic thinking to make you a smarter and more informed leader or member of your organization.
I organize this program around the Transformation Model (which you'll see in my preview video and then use as you go through the course). The model reduces the complexity of an organization to the seven key variables that need to be understood and aligned in order for your organization (large or small) to achieve peak success.
The model will help you step back from the day-to-day operation and look at your business or organization from a wholistic and systems point of view. Seeing the big picture is learning to think like a CEO. Most people, on learning the model, have a much better grasp and understanding on what goes on in their organization. You'll see your company, business, or organization in a more enlightened way as you also learn what contributes and detracts from your success.
The model is based on two premises:
1. All organizations are perfectly designed to get the results they get.
The results you’re getting in your organization are not haphazard. They’re a function of how you’ve designed your organization and by design I’m talking about a lot more than structure or reporting relationships. Design has to do with understanding and aligning each of the seven elements of the Transformation Model.
2. The most important work of leaders is “on” systems and not “in” systems.
Working in a system is being caught up in the sequential events or most urgent problems of the day. Although the day-to-day flow of work is important, this isn't where you add the most value as a leader. You add the most value when you’re working “on” systems which means that you see the interdependencies suggested by the Transformation Model and are able to diagnose and resolve problems or improve performance by maintaining this high-level view of things. You’ll see what’s going on in your organization in a more enlightened way.
You'll use the skill of systems thinking to understand the model and how the various elements of the model impact your results. You'll make a tremendous contribution by speaking from the framework of the model as well as identifying opportunities for making improvements to your organization.
Take-Aways from the Course:
By going through the course, you’ll:
Apply systems thinking and strategic thinking skills to your organization
Learn to think like a CEO
Step back and gain a wholistic view of your organization
Do an assessment of each of the seven elements of the Transformation Model
Become more more enlightened about how your organization actually works
Deepen your understanding of your leadership role (whether as a formal or informal leader)
Spend more time in value-added activities (and reduce fire-fighting)
Build a stronger and more effective team or organization.
Develop concrete ideas for improving your organization
Organization of the Course
This is not a long course. I avoid theory and fluff and jump right into the content. I’ve organized the course into three sections:
Section One: Introduction in which I frame the course and offer you tips for getting the most value out of it. Notice that I’m giving you a number of tools and resources, up front, to help you understand the content.
Section Two: You'll do a comprehensive and high-level assessment of your organization. This is roll-up your sleeves time. I’m not just teaching you about the model but want you to apply it to your organization. This is how you’ll get the content from theory to practice.
Section Three: You'll take a step back and take a look at the key learnings from the application of the model to your organization. I’ll take you through a process to identify strengths, weaknesses, areas of alignment and misalignment as well as key leverage points or the greatest opportunities to make improvement to your business.
My bio:
Just a little about me. I have a dual background in psychology and organizational behavior. I’ve co-founded two companies—the Human Development Institute and Center for Organizational Design and have spent 25 years doing consulting and training to all types and sizes of organizations to create high performing organizations through leadership and team development. One of these programs is the Transformation Model which I've used with thousands of people in dozens of organizations to not only assess but make incredible improvements to their organizations. And since 2000, a business partner and I have certified over 1500 trainers and consultants from around the world to use our programs, including the Transformation Model.