Usability Testing Boot Camp
4.6 (619 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
4,035 students enrolled

Usability Testing Boot Camp

Boost your web site's user experience by learning how to run your own usability test from start to finish.
4.6 (619 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
4,033 students enrolled
Created by David Travis
Last updated 6/2016
English [Auto]
Current price: $65.99 Original price: $94.99 Discount: 31% off
5 hours left at this price!
30-Day Money-Back Guarantee
This course includes
  • 8.5 hours on-demand video
  • 2 articles
  • 9 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • Structure a usability test plan to get buy-in from management and the development team.
  • Recruit the right test participants
  • Generate test tasks that are relevant to your customers and your business.
  • Identify the right usability test method for your product and its lifecycle phase.
  • Choose between remote and lab-based tests, and moderated and unmoderated usability tests.
  • Design usability tests that meet international standards in usability.
  • Master usability test moderation.
  • Collect and analyse behavioural data.
  • Persuade managers and developers to take action based on your test results.
  • Adapt our industry-standard forms and templates for your own tests.
  • A willingness to take the perspective of the user.

Learn how to carry out a usability test — the gold standard for measuring user experience.

This workshop will give you the confidence to run a usability test of your company's product, software or web site.

Unlike market research methods, usability testing shows how real people will use the product in the real world.

But there are several different types of usability test, making it difficult for design teams to agree on a technique. Usability testing is also very different from interviews or focus groups and requires a well-trained test moderator.

Crammed with insights from usability testing experts, you'll:

  • Master usability test moderation.
  • Discover how to choose between remote and lab-based tests, and moderated and unmoderated usability tests.
  • Get coached through the various steps you need to take to run your first usability test.
  • Hear experienced usability testers describe the problems you're likely to encounter when moderating and logging usability tests — and you'll find out how to solve them.
  • Download the forms, templates and cheat sheets that practitioners use in their job.
  • Learn battle-tested, persuasive techniques to present the results to developers, managers and clients.
  • Discover how to find test participants.
  • Benefit from industry insights from user experience expertslike Dr Deborah Mayhew, Dr Philip Hodgson, Miles Hunter, Dr Todd Zazelenchuk and Jeff Sauro in our unique, 15-minute masterclass interviews.

In short, this course will give you the kind of practical knowledge that you can’t get from reading a book.

All of the video lectures, templates and worksheets are download-enabled. If you have a slow internet connection, or want to take this course with you on your laptop, smartphone or other portable device, sign up and download all the videos and other course materials now.

And on completion of the training, you will receive a certificate of completion and be eligible for free, e-mail-based, refresher training.

Sign up now to get lifetime access to this course. With Udemy's 30-day money-back guarantee, it's risk-free.

Who this course is for:
  • Interface designers who want to experience hands-on techniques for testing and evaluating their designs with end users.
  • Product development engineers and designers who want to choose the right usability test for the current product lifecycle stage.
  • Project managers who want to manage the usability testing process.
  • Marketing managers who want to see samples of usability test reports, usability questionnaires, screeners and other deliverables from usability tests.
  • Business analysts who want to use performance-based testing to communicate the cost-benefits of the user experience.
  • Web site designers who want to learn the kind of practical knowledge that you can't get from reading a book.
Course content
Expand all 48 lectures 08:21:50
+ Introduction – Why test for usability?
3 lectures 14:56

Let's get introduced and review the course objectives.

Preview 05:56

If we’re going to test for usability, we better define it first.

Take the quiz and make a guess at the missing words in the definitions of usability.

Defining usability
6 questions

If we're going to measure usability, we need to define it first. In this lecture, I review various definitions of usability and show how they are all subsumed by the definition in ISO 9241-11.

Defining usability
+ What’s so special about a usability test?
3 lectures 38:29

In a usability test, we make observations. But in order to fix the design, we need to know why the user behaved in such a way. Sadly, we can't just ask the user for insight. Here's why.

Problems with opinion-based research

Usability tests don’t require a usability lab, observers, a moderator, screen recording or video recording. All these are ‘nice to have’. Focusing on these alone puts you at risk of running a ‘cargo cult’ usability test.

Cargo-cult usability testing and why 5 users are enough

Dr Philip Hodgson is a psychologist with great insights into the merits of different usability test methodologies. He's also outspoken on why focus groups are such a poor choice for usability testing.

Beyond the focus group: Masterclass Interview with Dr Philip Hodgson
+ Forming a Test Strategy
8 lectures 58:03

The usability test plan helps all the stakeholders understand and visualise what will happen so that they can comment and make suggestions accordingly.

The Usability Test Plan Toolkit and usability test checklists

What would happen if we compressed a usability test plan fit on one page?

The Usability Test Plan Dashboard

Recruiting the right participants is critical to finding genuine usability issues, but how do you go about finding them?

How to recruit the right participants

Laura Ivory runs a company that recruits participants for usability tests and market research. Here she describes some of the things she's learnt.

Finding users for your test: Masterclass Interview with Laura Ivory

In this lecture, we describe the main setups for running in-person usability tests: the portable test lab; the single room setup; the classic testing lab setup; the classic benchmark test; and the multi-room setup.

A taxonomy of usability tests

Join me on a tour of a usability lab.

The one-way mirror demystified

Usability testing mobile devices poses some particular challenges. Here's some suggestions on how to overcome them.

Usability testing mobile devices

In this lecture, I review the advantages and disadvantages of testing in the user’s environment; a rented usability lab; and remotely, via the Internet.

The advantages and disadvantages of the different kinds of test

Test your knowledge on what we've covered so far.

Mid-term quiz
5 questions
+ Writing test tasks
3 lectures 30:59

Roads in London with red lines on them are known as red routes: these are the key road arteries in London. Transport for London does everything it can to keep these routes clear. Your product or web site has “red routes” too. They are the critical “user journeys” with your product. You need to identify your products red routes so you can run a task-based usability test.

Red routes and how to identify them

To develop good test tasks for usability testing, you need to add some contextual information to your red routes.

From red routes to scenarios

Here's a useful tip for presenting your test tasks to test participants.

Test tasks and how to present them
+ How to moderate a “thinking aloud” usability test
9 lectures 01:57:30

I’m going to talk about three hats you wear when running a usability test. In practice, you tend to play each of these roles yourself, and that’s why this analogy of “hats” works so well. I’ve borrowed this idea from Carolyn Snyder’s excellent book titled 'Paper Prototyping'.

The three roles you play as a test moderator

The second hat is the sports commentator hat. Just like in a football game, the facilitator has a better view than the observers. So reinforce any user action that may not have been obvious or visible to observers.

How to introduce participants to the test

In this video, you'll watch a usability test participant being introduced to the test. You'll also see how the moderator sets up the 'thinking aloud' protocol.

Demonstration of a usability test welcome

In this lecture, I stop the video at certain points and explain why the test moderator said or did various things.

The "Usability Test Welcome" video deconstructed

Now it's your turn to practice welcoming a participant.

Quick activity: Now you try

Miles Hunter is a veteran user experience consultant and in this lecture he describes several tips for moderating a usability test.

Moderating your first test: Masterclass Interview with Miles Hunter

The third hat is the scientist hat where you're responsible for avoiding test bias and recording the data.

Bias-free test moderation

If you're running software-based usability tests, there are some tools that can help you record the session and collate the results.

Software tools for usability testing

Taking notes in a usability test is an art unto itself. Here Todd Zazelenchuk, the inventor of the Usability Test Datalogger, describes his approach.

Notetaking in usability tests: Masterclass Interview with Todd Zazelenchuk
+ Deconstruct a live usability test
5 lectures 01:14:37

Let's get read to watch a live usability test.

Introduction to the usability test video

In this video, you'll see a participant taking part in a usability test of the Udemy system.

Video from a usability test

In this lecture I deconstruct the way I moderated the test and highlight some of the things I did well (and some things I did less well).

Usability test video deconstructed

This video shows how I would datalog this usability test.

Usability test video datalogged

It's time for you to run your own test.

Practical activity: Run a usability test
+ Remote usability testing
5 lectures 19:20

Let's review the various types of remote usability test, both moderated and unmoderated.

Further Reading

How to Run a Usability Test with Users Who Are on Your Site Now - This article provides a useful step-by-step tutorial on the practicalities of setting up a remote, moderated session.

How to save time and money with remote, moderated usability tests

One challenge is setting up a remote usability test is helping the participant set up screen sharing. Here's an example of how to do this.

Demonstration of setting up screensharing with a participant

Benchmark tests, preference tests, 5-second tests (‘memory test’), click tests, labelling tests… here's a list of test types you can use.

When to use preference tests, 5-second tests, click tests and labelling tests

You need to be careful about the questions you ask with unmoderated tests.

Review of online, unmoderated testing

Finally, there’s one other type of remote test that you’ll hear about. These tests have the paraphernalia of a usability test -- such as the PIP video -- but they assume that the moderator’s role is insignificant. The problem is that often users will go off on the wrong track when they’re using your web site. In my experience, you really need a good moderator to keep the session on track.

Problems with remote, unmoderated, 'thinking aloud' tests
+ How to analyse the data from usability tests
4 lectures 49:23

With formative, thinking aloud tests, the “data” is really usability problems. With summative tests, we have some real numbers we can work with to define our system's usability.

Usability statistics: the science of generalisation

In this lecture, I review two usability test survey tools and show you when to use them: the System Usability Scale (SUS) and the Single Ease Question (SEQ).

Measuring satisfaction with the SUS survey

Test participants are often reluctant to be critical of a system, even when they've struggled with it. The Microsoft Desirability Toolkit is a way to encourage people to be more critical.

Measuring satisfaction with the Microsoft Desirability Toolkit (and Wordle)

If you want to get more in-depth with using statistics in usability testing, you'll find Jeff's course, Practical Statistics for the User Experience, on Udemy. The course is priced at $199 but Jeff has offered a massive $49 discount to people on this course, which means you get it for $150.

Statistics and the User Experience: Masterclass Interview with Jeff Sauro
+ Reporting Results
4 lectures 48:51

Giving feedback to design teams is difficult because it’s a bit like telling a proud mum that her baby is ugly.

How to engage people with usability data

Here are some tips on creating a usability test highlights video that will get watched.

How to create a killer highlights reel

What does a client want from a usability test? In this video, Joanne Aldhous (who has commissioned several usability tests) provides some answers.

The client's viewpoint: Masterclass Interview with Joanna Aldhous

Dr Mayhew is a legend in the field of usability and in this interview she relates some tales from the trenches.

Preview 15:55
+ Summary and Wrap-Up
3 lectures 02:43

I really want you to apply what you've learnt so sign up for refresher training!

Brief review of the key topics

Here are some sources you can use to take your learning further.

Reading List

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