Uncover Cognitive Biases in the Customer Journey
What you'll learn
- Understand what heuristics and cognitive biases are
- Learn why our brains use cognitive biases
- Discover where cognitive biases might show up in a customer journey
- Enjoy a fun guessing game during each lesson
Are you curious about how you could fall victim to marketing ploys due to your brain's mental heuristics? Are you a marketer looking not to trick your customers but to improve their experience? In this course, we will discuss both the tricky biases that marketers use to nudge up sales but also some of the other biases companies can use to help customers enjoy their experiences more. This is, after all, a customer's world now. As for the nuts and bolts of this class, read on. I will guide you through what heuristics/cognitive biases are and why your brain uses them. I have also created a story about a man named Bob who plans for, purchases, and eventually goes on a beach vacation. During all stages of this journey, you will hear his story, then I'll have you guess which biases he encountered during each phase, and finally, we will define the biases and discuss a few more examples of each. I hope you find this to be a fun and interactive way to learn about biases during the shopping journey. Plus, there are lots of beautiful pictures of beaches since I created this course in deep winter as the cold penetrated my bones.
Who this course is for:
- People who are curious about where biases might show up when they shop
- Marketers looking to gently nudge customer opinions and increase sales
- Individuals curious about how the brain can be fooled
My passion is teaching individuals and companies on how to put the customer at the center of what they do. I do this by helping people uncover their customers' and employees' pain points and then creating journey maps that help illustrate where those pain points occur. Once the pain points are understood, I teach people how to ideate and solve those pain points to improve their customers' and employees' lives. Throughout all of this, I help people understand customer trends and the competitive landscape.