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User Experience (UX): The Ultimate Guide to Usability and UX

Name: User Experience (UX): The Ultimate Guide to Usability and UX
Rating: 4.4 (6739 reviews)

Get a job in UX and build your user research and UX design skills with this hands-on user experience training course.

Created byDavid Travis

Last updated 7/2023

English

What you'll learn

Bake UX into your workflow by following a proven, user centred design framework.
Plan field visits and user interviews to uncover user needs.
Moderate a usability test and prioritise the observations.
Create personas, user stories, red routes and user journey maps.
Uncover and describe users’ mental models.
Choose appropriate schemes for classifying and organising information.
Design and conduct online and offline card sorting sessions.
Select appropriate user interface design patterns.
Develop cheap, throwaway prototypes to get quick and frequent feedback from your users.
Create user interface designs that exploit universal principles of visual design.
Design usability tests to measure time on task, success rate and user satisfaction.
Evaluate the usability of systems by applying usability heuristics.
Prepare for the BCS Foundation Certificate in User Experience.

Course content

12 sections • 154 lectures • 10h 42m total length

Welcome2:52
Let's get to know each other.
Course Objectives5:35
Let me tell you about the objectives of the training and what it is that we’re going to be covering.
Student Workbook and Download Pack0:15
This pack contains:
An 81-page student workbook packed with design exercises, tutorials on UX methods, templates to record user research observations and stencils for UI prototypes.
A written transcript of every lecture. Comprising 231 pages and 89,236 words, this document is useful if English isn’t your native language, if you are hard of hearing or if you just want a readable and searchable version of the course.
A 417 page slide deck containing every slide I show on the course.
Resources5:44
Here are two resources for the course that you need to know about.
The business benefits of user experience5:28
Before we do a deep dive into user experience, let's cover the reasons why user experience matters so much at the moment.
What is Usability? Product evaluation activity3:18
This is a fun design activity to get us started.
Can openers - Demonstration1:35
This video demonstrates the products that I want you to evalaute.
Can openers - User Research5:52
Let's look at some user research for these products.
Can openers - Debrief8:24
This activity teaches us that it’s not about the product. It’s about the experience of using the product.
The 6 Rules of Usability6:51
In this lecture, we review 6 key principles of user experience.
ISO 9241 - A standard for usability3:18
Did you know that there was an international standard of usability and user experience? Well, you do now.
The Course Roadmap5:06
Here is what we'll be covering in the course in 5 minutes.
Guiding Principles
Don't skip this lecture3:31
Online training is difficult. It’s not like being in a class where you just turn up. You’ve taken a big step in getting this far. I want you to finish the course, so here are three ways you can continue your good work.

Introduction to Section 21:17
How usability depends on the “context of use”8:20
This lecture explains why context is so crucial to designing a good user experience. We also review why, if you're a member of a design team, you are not representative of the target audience.
What is a browser?2:32
If we asked 50 people this question: “What is a browser?”, how many people do you think would give us a correct answer? Does this video challenge your views of how "ordinary" people think about technology?

Copyright belongs to Ji Lee who uploaded it to YouTube. The original file is here: https://www.youtube.com/watch?v=o4MwTvtyrUQ
What do users want?6:23
The first rule of finding out what people want is: Don’t ask people what they want.
An introduction to contextual inquiry8:26
There are many ways of getting an understanding of your users' context. Here we cover one of the more useful techniques: contextual inquiry. This technique lets you penetrate deep into the world of your users and discover what it is that they actually want to do with your system.
Practical field visits, step 1 - Users2:28
Great field researchers demonstrate 5 key behaviours. Let's review each of those behaviours in turn.

Further reading

The 5 habits of highly effective field researchers by David Travis

Site visit interviews: from good to great by Gret Higgins

The Anatomy of an Experience Map by Chris Risdon

A collection of experience maps on Pinterest by Remko Vermeulen

17 types of interviewing questions by Steve Portigal
Practical field visits, step 2 - Focus4:36
The second habit I see in great user researchers is they agree the focus of the field visit long before they leave the office.
Practical field visits, step 3 - Recording5:57
The next habit I see in great user researchers is that they record the sessions.
Practical field visits, step 4 - Notetaking5:49
The next habit I see in great user researchers is that they take great notes.
Practical field visits, step 5 - Affinity Diagramming and User Story Mapping5:50
One final habit I see in great user researchers is that they know how to analyse the data.
Presenting results as empathy maps and storyboards1:52
The user journey map is just one way you can present your results. Let’s quickly look at some other methods.
Guerrilla techniques for user research5:08
There are some situations where contextual inquiry might be problematic, so here I talk about some other methods. These aren’t replacements for contextual inquiry, but if you can’t do anything, you can at least do these.
Three myths about field visits2:58
Three myths about this kind of user research that you might hear.
User research

Introduction to Section 30:45
Why the average user doesn't exist7:17
Real users aren’t elastic. They’ve got specific requirements based on their goals, capabilities and contexts.
Introduction to Personas9:30
Does your web site suffer from 'elastic user' syndrome, where you give equal value to every possible user doing every possible task? In this lecture, I explain why “Something for Everybody” means “Everything for Nobody”.
Walkthrough of a persona case study4:41
Let's look at a case study where we are designing a mobile app aimed at walkers (hikers). How would we go about developing personas for this application?
Walkthrough of a persona case, continued5:59
Let's review how we might analyse the data from this field visit.
The benefits of personas2:30
There are four main benefits of personas:

Personas make assumptions about users explicit.

Personas place the emphasis on specific users rather than “everyone”.

In limiting our choices, personas help us make better design decisions.

Personas help the design and development team gain a shared understanding of users.
The pitfalls of personas5:56
I wanted to turn now to look at some of the pitfalls to avoid when we’re developing personas.
Publicising your personas3:39
Let's look at some ways that I’ve seen personas publicised within organisations, so that you can decide which approach would work well for you and your organisation.
The 7-step persona checklist4:50
Here’s a checklist you can use to decide whether or not your persona cuts the mustard. I’ve used the acronym PERSONA to remind you about the things that you should look out for.
Illustrating the context of use

Introduction to the Design Activities2:41
Practice your user research and design skills by completing five real-world sample projects. As you work through each project, you’ll master the full range of research and design activities that user experience professionals carry out day-to-day.
Find My Pet2:39
Find my pet: a product that allows people to track down wayward pets who have got lost.
Citizen Journalist2:31
The Citizen Journalist: a system that will allow ordinary people to film events, take photographs, write a story and create a crowdsourced, online newspaper.
Digital Postcard3:11
The Digital Postcard, an app that will allow users to create and send their own postcard, either by using a photograph they have taken on their phone, or by selecting a professionally taken image of a local beauty spot.
Gift Giver3:59
Gift Giver, a gift recommendation system based on an extremely accurate product recommendation technology.
Tomorrow's Shopping Cart3:28
Tomorrow’s shopping cart: a device that lets customers find any product in a supermarket.
Design activity research briefing4:11
Speak with a minimum of 5 users to find out:

Is there a need for this system?

If not, how can you change it so that it meets a need?

Who are are the main user groups?

What day-to-day activities do they engage in that’s related to the product?

What is the workflow (the sequence of activities)?

Make sure you actually observe people, don’t just interview them.

Don’t overthink this activity. Just get out and speak to some users!
Persona Groups Briefing1:34
What different groups of users did you identify? Use the template in your workbook to identify the groups.
Persona Creation Briefing5:23
To do this activity, you'll need a sheet of flip chart paper, some Sharpies and a pack of sticky notes. You will create a persona for ONE of your user groups that will include:

A sketch: Show the persona’s context, with a quotation stating the main user need.

Facts: Descriptive demographic information about your persona.

Behaviours: How is the persona solving their problem now?

Needs and goals: What does your persona want to accomplish?
Student work examples - Personas14:00
Compare your work with what other students have done on these same projects.

Introduction to Section 50:42
Red Routes, or why featuritis doesn't work4:20
A common design mistake is to assume the design should always be made as flexible as possible. Flexibility has costs in terms of decreased efficiency, added complexity, increased time, and money for development. A focus on users tasks can help us enormously.
The What and Why of Red Routes7:46
Thinking in terms of the user’s need helps us design much better user interfaces because they prevent us from becoming too implementation focused in our thinking.
The Flexibility - Usability Trade off5:06
Flexible designs are, by definition, more complex that inflexible designs. And as a result they are generally more difficult to use. So, for example, a Swiss army knife has many tools that increase its flexibility, but these tools are less usable and less efficient than a specialised device that just has the individual tool.
Prioritising red routes3:59
So how do you go about identifying red routes? One approach is to identify the frequent and critical tasks.
Red Routes — Quick Activity2:38
In 5 minutes, brainstorm 5 red routes for ONE of the following:

An application that lets you back up your computer over the Internet

A presentation app (like PowerPoint) that runs on a mobile phone

An application to help you calculate your taxes

An application that lets you read online magazines on a tablet device, like an iPad
Student work examples - Red Routes14:00
Compare your work with what other students have done on these same projects.
How to build bulletproof user stories for agile7:58
People approach red routes differently based on the context of use. So we need to embed some of the user's context into the red route. We do this by creating user stories.
Testing a user story2:00
How do you test a user story to see if it’s any good? Here are four questions you can ask of your user story.
Student work examples - User Stories13:00
Compare your work with what other students have done on these same projects.
Red routes and user stories

Introduction to Section 60:38
Introduction to Lean UX3:45
How does your company measure the success of its products and services? Are product teams judged on how easy their products are to use or on how fast the products are completed? You might not think that user experience can be measured, but it can. Here's how.
Problem and Solution Hypothesis Testing5:32
I want to distinguish between two kinds of hypothesis. The first is the “problem hypothesis”. It’s our assumption about the user need. We need to check this.

The second is the “solution hypothesis”. This is our design that we think meets the user need. We need to check this too. Let’s begin with the problem hypothesis.
Defining and measuring usability3:01
Usability: The extent to which a product can be used by specified users to achieve specified goals with effectiveness, efficiency and satisfaction in a specified context of use.
Measuring Effectiveness4:25
The ISO definition of usability gives us three measures that we can use to assess the usability of our web site. In this lecture we show how to unpack the definition of usability and apply it to usability measurement.
Measuring Efficiency3:43
Our second component of usability is efficiency. Let’s look at how we can measure efficiency.
Measuring Satisfaction2:53
The third component of usability is satisfaction. How do you measure user satisfaction?
The Usability Dashboard5:30
Let me show you a real example from a project that I worked on where we can put our usability measures together and create a dashboard that we can use to measure progress
Measuring usability

Introduction to Section 71:01
Introduction - The Elements of User Experience2:22
Let me introduce you to a diagram that’s been very influential in the field of user experience. It was created by Jesse James Garrett.
Introduction to information architecture6:12
In this lecture, we introduce the topic of Information Architecture (IA) and show that it is about SMOLF-ing information: structuring, managing, organising, labeling and finding information.
LATCH - The 5 Hat Racks for organising information8:14
Richard Saul Wurman wrote a book called “Information Anxiety”. In it, he introduced the idea of the 5 hatracks: the 5 ways that you can organise any kind of information: location, alphabet, time, category or hierarchy. Let's look at how to use each of these organisational schemes.
LATCH - Case Study using BBC iPlayer3:04
BBC iPlayer serves as an interesting case study because they use of all these organisational schemes in their interface.
Introduction to card sorting7:49
The hardest kind of information to organise is category information as you don’t know the categories that people use. In this case, card sorting is the technique to use. In this lecture, we describe how to run a card sort.
Demonstration of an online card sort3:20
This lecture shows a screencast of an online card sort in progress, so you can see how it works. You can take part in the study via this link: https://demo.optimalworkshop.com/optimalsort/webusability
Card sorting data analysis2:40
How do you analyse the data from a card sort?
Card sorting analysis example4:29
You analyse card sort data with agglomerative monothetic clustering. It sounds complicated, but conceptually it's quite straightforward. In this lecture, we describe this analysis method. You can play with the analysis tool here: https://demo.optimalworkshop.com/optimalsort/shared-results/webusability
Semantic matches and faceted navigation3:45
Faceted navigation is a way to improve the findability of information in many systems, particularly those with large collections of products or documents.
Trigger words6:49
Trigger words are the words and phrases that make people click on links. Information architecture is also about labelling: the labels that we use for things in our interface.
Information Architecture

Introduction to Section 81:31
Mental models, conceptual models, affordances and signifiers7:01
If you understand your users’ mental models, you'll find it much easier to organise and structure information in a way that makes sense to them. But what do we mean by "mental models" and how can using metaphors in our design help and hinder?
Some examples of mental models5:25
Let me interview you so I can uncover your mental model of the way an ATM machine works.
Skeuomorphic versus Flat design5:05
With iOS7 and beyond, Apple responded to the criticism of skeuomorphic design by redesigning the interface using a more flat aesthetic. The argument is that digital constructs have, in many cases, become more culturally relevant than analog ones, so people may actually learn them more quickly.
User interface design patterns and consistency6:23
You’d know a spreadsheet anywhere — formula bar at the top, grid below — no matter what company made it. Or an e-mail program, a word processor or a Web browser. I’m going to call these things “idioms” or if you prefer “design patterns”.
Progressive disclosure5:22
Progressive disclosure is a fundamental principle of interaction design that allows you to simplify your user interface. It exploits a basic law of psychology known as Hick’s Law, but I like to think of it as a reverse strip tease. Here's why.
Choosing the correct user interface control4:55
Basic user interface controls like radio buttons, checkboxes, scrollbars etc — are the building blocks of a design's "language". Here's how to use these controls correctly.
Checkboxes, radio buttons and Fitts' Law8:05
One of the problems with small controls is that they fall foul of Fitts’ Law. According to Fitts’ law (named after the psychologist Paul M Fitts), the time required to rapidly move to a target is a function of the distance to and the size of the target.
The Drop Down Menu - The UI control of last resort?4:49
Why is Afghanistan always top in a country drop down menu?
Expectations about web page layout7:29
People have certain expectations about where objects will be in an interface. Let's look at web pages as an example.
Interaction Design
The Aesthetic Usability Effect and the Contrast Principle5:40
Visual design is often dismissed as eye candy. In fact, we can use four key principles of visual design to create more usable interfaces. These principles are Contrast, Repetition, Alignment and Proximity.
The Alignment Principle2:51
The whole point of the alignment principle is that nothing in your design should look as if it were placed there randomly. Every element should be connected visually via an invisible line.
The Principles of Repetition and Proximity4:52
The principle of repetition simply means reusing the same or similar elements throughout your design. The principle of proximity is about moving things closer or farther apart to achieve a more organised look.
Form redesign - Alignment3:22
In this lecture, I redesign a form using these principles of visual design. You'll get a lot more from this lecture if you make an attempt at fixing the form yourself before you view my changes.
Bluffers' Guide to Eye Tracking5:02
Eye tracking is the process of determining where someone is looking. It can also measure how someone moves their eye when scanning an object or looking at a web page.
Form redesign - Labels3:58
Form labels: should they be left aligned, right aligned or top aligned?
Form redesign - The Question Protocol5:48
Whenever you design a form, you need to make each question work hard to be admitted.
Form redesign - Trigger words and finishing touches3:07
As a general rule, avoid having the word ‘Submit’ on your submit button.
Visual Design
Introduction to paper prototyping4:20
Paper prototyping is one of the best methods we have of rapidly mocking up and testing our design idea with users. In this lecture, I explain what paper prototyping is (and what it isn't).
Examples of paper prototypes3:23
Here’s some examples of paper interfaces.
A paper prototype in action1:53
Watch this example of a paper prototype being used to test out an early design concept.

Copyright belongs to channy who uploaded this file to YouTube. You can view the original file here: https://www.youtube.com/watch?v=GrV2SZuRPv0
Getting the design right and getting the right design2:08
Another way that paper prototyping helps us is it prevents us from latching onto an early design solution. It encourages us to get the right design before you get the design right.
Paper prototyping's strengths and weaknesses3:11
Paper prototyping is fine for where we are at the moment in the design activity but it's not suitable for everything.
What's in a paper prototyping kit?4:56
Have you ever wondered what goes into a paper prototyping pack? Would you like to put your own pack together? This lecture shows you how to use the contents of your stationery cupboard to create paper interfaces.
Overview of electronic prototyping tools2:46
Once you get past the paper phase, there are dozens of electronic tools you can use for prototyping.
Prototyping activity - Briefing2:07
Develop a paper interface for your application based on one of your user stories and your primary persona. Your design should comprise a sequence of 4-6 screens (one screen per step).
Student Work Examples - Prototyping0:04
User Interface Prototyping

Introduction to Section 91:20
The 2 types of usability evaluation4:17
There are just two ways of evaluating user interfaces. Every evaluation technique falls into one or other of these categories.
Formative and Summative Usability Testing4:23
There are a few flavours of usability testing, but there are two main ones that I want to tease out. These are “formative tests” and “summative tests”.
Why 5 users is (usually) enough for a usability test4:05
How can we get away with just 5 users in a usability test? The answer is because we focus on behaviour rather than opinion but this has important consequences for how we run a usability test.
In-person and remote usability testing2:17
Before reviewing how to moderate a usability test, I wanted to mention the different ways that people tend to carry out formative usability tests.
Welcoming the participant and giving instructions4:36
One of the first steps in running a usability test is to explain to the participant about thinking aloud. You want participants to keep up a narrative that explains what they are looking for, where they are confused and any decisions they are making.
Getting participants to think aloud3:07
Thinking aloud comes easily to many people but some people struggle with the idea. For some people, thinking aloud is an odd thing to do, so I recommend that you get each participant to practice to check they understand the process.
Creating good usability test scenarios4:27
With your test scenarios, it takes some practice balancing not leading users on the one hand and not making the task too difficult on the other. Here are four questions you can ask of your test scenarios to see if they are any good.
Keeping a poker face and reminding participants to think aloud3:22
Sometimes it's hard being a usability test moderator. You need to make sure you keep a poker face.

This video makes the point in a humorous way.

Copyright belongs to Guy Collins Animation who uploaded the file to YouTube. You can view the original file here: https://www.youtube.com/watch?v=fa9DLxDtPtc
Roles in a usability test - moderator, computer and observer4:11
Testing a paper prototype is different to testing a live web site. This lecture explains the different roles.
Observations and interpretations2:21
A good observation is something you see or hear. It’s not your guess at what’s behind the problem, no matter how sure you are.
Prioritising usability problems6:00
You can use affinity sorting or a flowchart to prioritise usability problems.
Student Work Examples - Usability Testing0:04
Student Work Example: Video of a usability test for 'Find My Pet'8:17
This video shows an example of a student running a usability test of her 'Find My Pet' prototype.
Jakob Nielsen's Usability Heuristics4:33
In collaboration with Rolf Molich, Jakob Nielsen created 10 principles or "heuristics" you can use to evaluate your interface.
Visibility of system status1:53
Are users kept informed about system progress with appropriate feedback within reasonable time?
Match between system and the real world2:17
Does the system use concepts and language that’s familiar to the user rather than system oriented terms? Does the system speak the user’s language?
User control and freedom1:18
Can users do what they want, when they want?
Consistency and standards1:09
Do design elements such as objects and actions have the same meaning or effect in different situations?
Help users recognise, diagnose and recover from errors1:16
Provide good error messages.
Error prevention1:47
Can users be led to make an error that good design would prevent?
Recognition rather than recall1:59
Are design elements such as objects and actions visible? Does a user have to remember stuff from one part of the system to another?
Flexibility and efficiency of use1:25
Are tasks efficient and can users customise frequent actions or use shortcuts?
Aesthetic and minimalist design2:38
Do dialogues contain irrelevant or rarely needed information?
Help and documentation2:08
Is appropriate help information supplied and is the information easy to search and focused on the user’s task?
Why you need more than one reviewer2:08
You shouldn't just do a heuristic evaluation on your own — you need to have multiple evaluators. Here's why.
Web Accessibility Guidelines2:53
The Web Content Accessibility Guidelines are based around four key principles.
Usability Evaluation

Introduction to Section 101:34
How to convince your manager that UX matters6:16
It’s obvious from what you’ve learnt on this course that usability and UX make a lot of business sense. But trying to make usability happen in an organisation needs more than logical arguments.
Getting users for your first user research activity2:48
How do I get started with users? I know this can be a difficult prospect for people who work in an organisation that hasn’t done much user research in the past. So here are 5 tips for getting your users involved.
Building your UX career within your organisation3:34
I want to remind you to build your career. So here are some tips to help you build your career inside your company.
Creating a UX Portfolio4:22
So we’ve talked about building your career inside your company. How about building a career outside your company?
Student Work Example: Tomorrow's Shopping Cart0:04
Here's an example of how one student (Aaron Christopher) presented the results of his design activity as a portfolio entry.
Student Work Example: Gift Giver0:05
See how another student approached the Gift Giver project on this course and presented it as a portfolio entry.
Student Work Examples: UX Portfolio Review57:49
Are your curious what a UX portfolio looks like? Do you want to know what makes a good portfolio? In this video, I review 6 different UX portfolios that people submitted to me through the course Facebook group. This is a long lecture (almost an hour) and pretty much a course in itself, so you only need to view this lecture if you are specifically interested in creating a UX portfolio.
What makes a great UX Portfolio? Learning points from the Portfolio review2:04
Here's a summary of the key points from the portfolio review. Use this as a checklist to evaluate your own portfolio.
Putting your knowledge into practice3:54
At the risk of sounding like Country Singer Loretta Lynn, we’ve come a long way baby.
Please give me your feedback on the course0:16
I hope you'll leave a review of the course in the Udemy interface but please also complete this short survey which provides more detailed feedback for me on what you liked and what can be improved.

Requirements

You don't need a background in user experience, design or coding to take this course.
This is an in-depth course. If you allocate 60-90 mins a day, and do all of the activities, it will take 2-3 weeks to complete.

Description

2023 Edition.

You've just landed on Udemy's highest rated course on user experience (UX). Thousands of user researchers and designers have used this course to kick-start their career in UX. You can do it, too.

Gain hands-on practice in all the key areas of UX — from interviewing your users through to prototyping and usability testing your designs.

Build a UX portfolio to boost your job prospects as you complete five real-world sample projects.

Gain industry-recognised certification by preparing for the BCS Foundation Certificate in User Experience.

UX Mastery reviewed dozens of online courses in UX, but they gave just one course 10/10: this one.

Build Your UX Portfolio As You Work Through 5 User Research and Design Projects.

The sample projects in the course include:

Find my pet: a product that allows people to track down wayward pets who have got lost.
Tomorrow’s shopping cart: a device that lets customers find any product in a supermarket.
Gift Giver, a gift recommendation system based on an extremely accurate product recommendation technology.
The Citizen Journalist: a system that will allow ordinary people to film events, take photographs, write a story and create a crowdsourced, online newspaper.
The Digital Postcard, an app that will allow users to create and send their own postcard, either by using a photograph they have taken on their phone, or by selecting a professionally taken image of a local beauty spot.

A career in User Experience is one of the most rewarding and challenging jobs in the technology sector. This online training course will give you the background you need to get started.

Prepare for the BCS Foundation Certificate in User Experience.

This course covers the comprehensive syllabus for the BCS Foundation Certificate in User Experience and contains 90 multiple-choice quiz questions to test your knowledge and prepare for the exam. You can take the exam (at extra cost) anywhere in the world at a Pearson Vue exam centre.

Free bonus offer!

Free bonus #1: A 81-page student workbook packed with design exercises, tutorials on UX methods, templates to record user research observations, stencils for UI prototypes, a detailed reading list and a glossary of terms..
Free bonus #2: A 417-page, high quality PDF that contains every slide shown on the course. Print this out, load it on your mobile device or keep it handy on your computer: it's your choice.
Free bonus #3: A written transcript of every lecture. Comprising 231 pages and 89,236 words, this document is useful if English isn’t your native language or if you just want a readable and searchable version of the course.
Free bonus #4: 90 multiple-choice quiz questions to test your knowledge as you progress through the course.
Free bonus #5: Access to our thriving Facebook group where you can network with fellow students, ask questions and submit assignments for peer review.

Download everything. If you have a slow internet connection, or want to take this course with you on your laptop, smartphone or other portable device, sign up and download all the videos and other course materials now.

When does it start?

Today! This is a self-paced course, so you can start anytime and view the lectures anywhere. Sign up now and you could be watching the first video in under 5 minutes.

How long will it take?

With over 140 lectures and 9 hours of content, this is the most in-depth course on UX you'll find on Udemy. If you allocate 60-90 mins a day, and do all of the activities, it will take 2-3 weeks to complete. And if you want to spread the course out over a longer period, that’s fine too.

Is it for me?

This course is for you if you want to get hands-on practice in all the stages of user experience. Perhaps you’re starting out in the field of user experience. Or maybe you want to transition from your current job role to a career in UX. Whatever your background, you’ll apply your skills to a real world project that will become the first entry in your UX portfolio.

What if I get stuck?

As you move through each of the steps in the design process, you’ll be able to test your knowledge and compare your work with other students so you can see what “good” looks like. I review the course forum every day and I answer all student questions within 24 hours. So if you struggle with any of the material, just ask a question and I'll help you out.

Can’t I learn this stuff from a book?

It’s certainly possible to build your user experience expertise by reading books and blog posts, but that can be a slow process and it makes it hard to see the big picture. With this workshop, it’s you and me together working for a client, and I’m giving you the same tips, the same advice, and sharing the same techniques I’ve learned over the years on hundreds of design projects.

What if I don't like it?

Over 17,000 people have taken this online course and over 90% of students give it 4 or 5 stars, so I'm confident that you'll love this course. Just in case, I offer a 30-day, no questions asked, money-back guarantee. So sign up today, it's risk free!

Kick start your career in user experience with this 12-hour, online, video training course.

Who this course is for:

Anyone who wants to transition from their current job role to a career in user experience.
User researchers or designers who want to build their user experience portfolio by applying their skills to a real world design project.
Software developers who want to learn techniques for designing more engaging systems.
Project managers and Scrum Masters who want a full lifecycle process for introducing usability into their design project.
Interface designers who want to learn methods for testing and evaluating their designs.
Web site designers who want to understand the principles of human-centred design.
Marketing managers who want to find out about the business and brand benefits of user experience.
Business analysts who want quick and effective tools for communicating requirements of users.

User Experience (UX): The Ultimate Guide to Usability and UX

What you'll learn

Explore related topics

Course content

Setting the Scene13 lectures • 58min

Going where the action is: Understanding users in context13 lectures • 1hr 2min

How to get niche quick9 lectures • 45min

UX Design Activities - Build your UX Portfolio10 lectures • 44min

What can a London bus teach us about usability?10 lectures • 1hr 1min

Beyond “easy to use”: Measuring the user experience8 lectures • 29min

Site structure and navigation: Finding is the new doing11 lectures • 50min

Interaction design: Simple rules for designing simple screens27 lectures • 1hr 56min

“And I have the data to prove it”: How to assess usability27 lectures • 1hr 20min

What next? Putting your knowledge into practice11 lectures • 1hr 23min

Requirements

Description

Who this course is for: