Leadership- Build Trust, Emotional Intelligence & Resilience

Emotional Intelligence as a Core Leadership Capability

Created byJustin Leigh

Last updated 2/2026

English

What you'll learn

How to build Trust with your team as a leader
The Emotional Intelligence Model
Developing your Emotional Intelligence
How to build personal resilience in yourself and your team

Course content

5 sections • 5 lectures • 2h 9m total length

Introduction3:33

Leadership Workshop – Strengthening Trust39:31
By the end of this course, you’ll have a clearer, more grounded understanding of trust in leadership-and how your everyday actions influence how people experience you as a leader.
You’ll be able to:
Lead in a way that earns genuine trust, rather than relying on authority or job title
Recognise the behaviours that build trust over time, as well as the habits that quietly undermine it
Communicate more openly, honestly, and consistently with your team
Navigate difficult conversations without damaging relationships
Create an environment where people feel safe to speak up and be themselves
Respond to mistakes and challenges in a way that strengthens, rather than weakens, trust
Rebuild trust when it’s been tested or broken
Show up as a more authentic, confident, and credible leader

Becoming an Emotionally Intelligent Leader42:32
By the end of this course, you’ll have a deeper understanding of yourself as a leader-how you think, react, and show up under pressure-and how that impacts the people around you.
You’ll be able to:
Recognise your own emotions and understand how they influence your behaviour and decisions
Stay calmer and more self-aware in challenging or high-pressure situations
Respond thoughtfully rather than reacting on autopilot
Better understand the emotions, needs, and perspectives of others
Communicate with more empathy, clarity, and confidence
Build stronger, more respectful relationships at work
Handle conflict and feedback with greater emotional control
Lead with greater authenticity, presence, and emotional maturity

Coaching Leaders – Building Resilient Teams41:41
By the end of this course, you’ll understand how to coach leaders in a way that helps teams cope with pressure, change, and uncertainty-without burning out or disengaging.
You’ll be able to:
Support leaders to build resilient, adaptable teams
Recognise early signs of stress, fatigue, and disengagement within teams
Help leaders respond to challenges with clarity and calm
Encourage healthy conversations around pressure, workload, and wellbeing
Coach leaders to strengthen trust, ownership, and accountability in their teams
Help teams recover from setbacks and keep moving forward

Requirements

No leadership experience required
Managers who have been promoted by not trained in leadership
Experienced managers looking to improve their skills and knowledge

Description

Building trust, emotional intelligence, and resilience aren’t “soft skills”. They are the foundations of effective leadership especially when pressure is high and expectations are real.

This course is designed for leaders who want to understand the human side of leadership and the impact their behaviour has on trust, performance, resilience and culture.

You’ll explore how emotions influence decision-making, communication, and relationships at work. More importantly, you’ll learn how to lead with greater self-awareness, empathy, and credibility-without losing authority or clarity. You'll also learn how to create greater resilience in yourself and your team, vital for times when things get tough.

This isn’t about being perfect or trying to please everyone. It’s about leading with intention, handling challenges with maturity, and building trust through consistent, everyday actions.

By the end of the course, you’ll have practical insights and tools to:

Build and maintain trust with individuals and teams
Lead with emotional awareness, even in difficult situations
Communicate clearly and honestly when it matters most
Create a working environment where people feel respected and supported
Show up as a more confident, grounded, and human leader

This course is ideal for leaders who want to lead people, not just manage tasks-and who understand that how they lead matters

It gives you practical guidance you can apply immediately in real leadership situations every single day.

Who this course is for:

Managers and leaders in any business setting, or function
People who want to become managers and are looking for a head start

Leadership- Build Trust, Emotional Intelligence & Resilience

What you'll learn

Explore related topics

Course content

Introduction1 lecture • 4min

Leadership Workshop – Strengthening Trust1 lecture • 40min

Emotional Intelligence1 lecture • 43min

Coaching Leaders – Building Resilient Teams1 lecture • 42min

Congratulations on completing the course1 lecture • 2min

Requirements

Description

Who this course is for: