Total Quality Management: Certification

Name: Total Quality Management: Certification
Rating: 4.6 (591 reviews)

Build a TQM system using customer focus, leadership, employee involvement, process management and improvement

Highest Rated

Created byRobert Chapman | Business Improvement Solutions

Last updated 8/2026

English

English [Auto],

What you'll learn

How to deploy a Total Quality Management project
How to deploy Total Quality Management in your organization
How to deploy the tools and techniques of Total Quality Management successfully
How to continually improve your organization
How to deploy the TQM principles into your organization
How to change the culture of your organization to put quality at the heart of your operations
The process to improve your products, services and outputs
The approach to embed quality into your processes
How to instil and focus on operational excellence
Once deployed, TQM will improve your operational performance

Course content

6 sections • 57 lectures • 5h 5m total length

What is covered in this course?2:02
In this video, we will explore what is going to be covered within this course.
Disclaimer0:57
In this video, we will run through a brief disclaimer for this course.
What is the purpose of this course?4:07
In this video, we will explore the purpose of this course.

What is Total Quality Management?7:56
In this video, we will explore what TQM actually is.
Examples of Total Quality Management5:14
In this video, we will explore some examples of TQM in action.
What is quality?6:20
In this video, we will explore what quality is.
What is quality? - Example4:29
In this video, we will run through an example of quality.
What is continuous improvement?5:57
In this video, we will explore what continuous improvement is.
Graphical representation of continuous improvement3:17
In this video, we will explore a graphical representation of continuous improvement.
Pros of Total Quality Management4:17
In this video, we will explore the pros of this approach.
Cons of Total Quality Management6:01
In this video, we will explore the potential drawbacks of taking the TQM route.

Overview & scenario6:22
In this video, we will look at an overview of the 8 principles.
Customer focus4:13
In this video, we will explore this TQM principle in more detail.
Customer focus - Scenario example7:47
In this video, we will explore how this principle was practically deployed in our scenario example.
Employee involvement5:36
In this video, we will explore this TQM principle in more detail.
Employee involvement - Scenario example6:55
In this video, we will explore how this principle was practically deployed in our scenario example.
Integrated system3:39
In this video, we will explore this TQM principle in more detail.
Integrated system - Scenario example4:54
In this video, we will explore how this principle was practically deployed in our scenario example.
Process-centric approach5:11
In this video, we will explore this TQM principle in more detail.
Process-centric approach - Scenario example4:08
In this video, we will explore how this principle was practically deployed in our scenario example.
Systematic approach5:00
In this video, we will explore this TQM principle in more detail.
Systematic approach - Scenario example7:40
In this video, we will explore how this principle was practically deployed in our scenario example.
Continual efforts4:41
In this video, we will explore this TQM principle in more detail.
Continual efforts - Scenario example4:58
In this video, we will explore how this principle was practically deployed in our scenario example.
Fact-based decision-making3:57
In this video, we will explore this TQM principle in more detail.
Fact-based decision-making - Scenario Example5:06
In this video, we will explore how this principle was practically deployed in our scenario example.
Relationship management6:05
In this video, we will explore this TQM principle in more detail.
Relationship management - Scenario example5:46
In this video, we will explore how this principle was practically deployed in our scenario example.
Section quiz

Overview3:25
In this video, we will un through an overview of this section.
Review the culture4:47
In this video, we will explore how to deploy this step.
Review the culture - Scenario example8:38
In this video, we will explore how this step was practically deployed in our scenario example.
Develop a strategy5:10
In this video, we will explore how to deploy this step.
Develop a strategy - Scenario example12:26
In this video, we will explore how this step was practically deployed in our scenario example.
Recognize customer requirements5:30
In this video, we will explore how to deploy this step.
Recognize customer requirements - Scenario example7:58
In this video, we will explore how this step was practically deployed in our scenario example.
Outline the process6:41
In this video, we will explore how to deploy this step.
Outline the process - Scenario example10:43
In this video, we will explore how this step was practically deployed in our scenario example.
Outline the processes - Example process3:12
In this video, we will explore how this step was practically deployed in our scenario example.
Form the committee4:57
In this video, we will explore how to deploy this step.
Form the committee - Scenario example6:19
In this video, we will explore how this step was practically deployed in our scenario example.
Initiate involvement5:17
In this video, we will explore how to deploy this step.
Initiate involvement - Scenario example5:26
In this video, we will explore how this step was practically deployed in our scenario example.
Regularize daily ops6:14
In this video, we will explore how to deploy this step.
Regularize daily ops - Scenario example4:21
In this video, we will explore how this step was practically deployed in our scenario example.
Regularize daily ops - Kanban example4:33
In this video, we will explore a Kanban example.
Build your Kanban Board
Seek continuous input5:10
In this video, we will explore how to deploy this step.
Seek continuous input - Scenario example9:27
In this video, we will explore how this step was practically deployed in our scenario example.
Section quiz

Process Map6:41
In this video, we will explore this tool of quality in more detail.
Check Sheet3:55
In this video, we will explore this tool of quality in more detail.
Histogram6:28
In this video, we will explore this tool of quality in more detail.
Pareto Chart3:58
In this video, we will explore this tool of quality in more detail.
Fishbone Diagram4:09
In this video, we will explore this tool of quality in more detail.
5 Whys4:14
In this video, we will explore this tool of quality in more detail.
Run Chart4:32
In this video, we will explore this tool of quality in more detail.
Section quiz

Requirements

No prior business improvement experience is required.
Bring a real or example situation to use during the course.
A spreadsheet or note-taking tool is helpful but not required.
Use the course Q&A if you need help.

Description

Total Quality Management is an approach to the identification, delivery and control of quality within an organization. It is a tried and tested method, highly in demand in today's workforce, which sees a company placing quality at the core of its overall operation strategy. It contains a set of 8 principles and 8 key steps that one must follow in order to successfully deliver quality in compliance with successful quality management. Within this course, you will learn:

- The fundamentals of Quality (what is TQM, Quality, Continuous Improvement etc.)

- The 8 principles of Total Quality Management.

- The 8 steps to deliver Total Quality Management.

- The tools and techniques you can use in a TQM project or as part of your daily activities.

At the end of the course, you will have the knowledge and the confidence to deliver quality in your organization, improving both the quality and performance of your people, procedures and processes. You will positively impact your products and services, improve your customer and client experience and deliver overall change and improvements to your wider operational performance.

Going forward, you will be skilled to deliver plans, strategies and techniques in a range of organizations to lock in operational excellence and sound quality performance throughout.

Who this course is for:

Quality and continuous improvement practitioners
Operations managers improving performance and flow
Team leaders responsible for waste, quality or delivery
Business owners building more capable and reliable operations

Total Quality Management: Certification

What you'll learn

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Course content

Introduction3 lectures • 7min

Fundamentals of Total Quality Management8 lectures • 44min

The 8 principles17 lectures • 1hr 32min

The 8 steps19 lectures • 2hr

The 7 tools of quality7 lectures • 34min

Close out3 lectures • 8min

Requirements

Description

Who this course is for: