Tools for Early Innovation
4.2 (20 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
104 students enrolled

Tools for Early Innovation

Customer insight tools you can use to generate, rank and optimize new product ideas
4.2 (20 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
104 students enrolled
Created by Brian Ottum
Last updated 8/2015
English [Auto]
Current price: $18.99 Original price: $29.99 Discount: 37% off
19 hours left at this price!
30-Day Money-Back Guarantee
This course includes
  • 1 hour on-demand video
  • 5 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • Learn a simple process for the early stages of innovation
  • Show the importance of customer insights to eventual new product success
  • Know the customer insight tools to use at each step
  • Increase the odds that your innovations will be successful
  • Handouts require a .pdf reader

Most new products & services fail. The #1 reason is that their developers failed to do the necessary customer research. What are customers' top unmet needs? What ideas are most appealing to customers? What is the optimal product design? This course teaches four tools that ALL innovators can use: the product innovation charter, ethnography, concept testing and conjoint analysis. These tools get used during the critical early phases of innovation.


This course consists of 46 minutes of videos, broken into thirteen 1-6 minute lectures. There are four downloadable .pdf's with templates students can use on their own projects. Four quizzes test comprehension. The primary method of teaching is case studies illustrating the use of the four tools.


Instructor Brian Ottum has a Ph.D. in market research, focused on the innovation process. After starting his career as a chemical engineer at Procter & Gamble, Brian has supervised hundreds of customer insight projects for clients in many industries.


This course begins with the instructors bio, then shows how early innovation fits in with the entire innovation process. Actual research data is cited to justify spending the time and money on customer research. Then a simple 4-step early innovation process is described. The best tool to use at step is covered. Case studies and a quiz complete each of the four steps. At the end, students are given suggestions on where to go for deeper learning.


This course is for product developers, product managers, marketers, engineers, scientists, designers, market researchers, customer insights managers, market analysts, and business leaders who need to know what tool to use when.

Questions? Email Brian at or call him on his cell: 1-734-260-0597 (9am-9pm US Eastern Time)

Who this course is for:
  • This is a market research course targeted to business professionals who have responsibility for developing new products or services.
  • Product managers, product developers, project leaders, marketers, engineers, market researchers, customer insights managers and business leaders will get the most out of this course.
Course content
Expand all 19 lectures 01:03:35
+ Introduction
2 lectures 06:06

Brian is an expert in innovation market research.

Preview 02:17

This course covers just the early stages of innovation, giving you the tools that work best.

Preview 03:49
+ The Early Innovation Process
2 lectures 07:13

Having or not having insight into customers' needs determines how successful your new product will be.

Preview 04:34

There are just 4 key steps to early innovation, and a great customer insight tool to use at each step.

Four Steps, Four Tools
+ The First Step is to Plan
4 lectures 09:01

Don't start without a contract.

First Tool, Product Innovation Charter (PIC)

How a PIC was used for a grocery store product.

PIC Case Study

PIC for a beloved consumer electronics product.

Another PIC Case Study

Download this .pdf to see a template for the PIC

PIC Template
3 pages

Check your comprehension

PIC Quiz
3 questions
+ Second Step is to Listen
3 lectures 09:19

Ethnography is how you really listen to customers

Second Tool - Ethnography

See how ethnography was applied to designing new products for cars

Car Interiors Case Study

Download this .pdf to get details on how to do ethnography

Ethnography Guidelines & Process
3 pages

Where you paying attention?

Ethnography Quiz
3 questions
+ Third Step is to Create
3 lectures 06:45

Know how to quickly and easily rank your top ideas

Third Tool - Concept Test

See how to test new software ideas and identify those with the most promise

B2B Software Case Study

Download this .pdf to get details on how to do your own concept test

Concept How-To's
4 pages

Test your comprehension

Concept Testing Quiz
3 questions
+ Last Step is to Refine
3 lectures 08:08

Conjoint analysis is the most sophisticated customer insight tool. It is used to find the best mix of features and price.

Last Tool - Conjoint Analysis

We step through an example of how conjoint can measure how much customers value each individual feature

Case Study to Build the Optimal Bike

Here are more "how-to" details on conjoint analysis.

More Details on Conjoint
4 pages

You cannot be expected to learn this extremely powerful tool in just a few minutes, but this quiz tests the big ideas.

Conjoint Analsis Quiz
3 questions
+ Recap
2 lectures 01:04

A quick review of the course


Here are books where you can dig in and learn more about each tool.

Where to Learn More
2 pages