
Introduction: Trinity of Management®
There is a way, an understanding, a “technique” for going from second best to best in business; the technique is called “management”. But whereas conventional advice says that entrepreneurs have to learn to do everything beautifully we believe that successful entrepreneurs only do, in their businesses, what they love to do but they are so smart and they surround themselves with people who can, passionately and diligently, take care of the rest!
The management taught in this course is based on the premise that starting and sustaining a business requires three things: a beautiful product, great marketing and exquisite financial management and a solid team.
However since what we teach has been developed from observing real entrepreneurs, it is also based on the untold truth that nobody has ever been born who has the passion and the attitude to do those three things equally well!
Conventional business advice is based on two contradictory myths about entrepreneurs: the first says that “entrepreneurs are born and not made” and the other says that “you can learn to run your business by learning to do everything that needs to be done in it.”
This course is going to de-mystify the field of management and is going to introduce a different concept; the idea that businesses that succeed are always set up and run by a team of people who have talents, personalities and skills that complement each other and that fulfill, what we have come to call the “Trinity of Management”.
Dr. Ernesto Sirolli
This video provides a quick refresher of Dr. Ernesto Sirolli's approach to economic development, focused on the Trinity of Management, or TOM for short. In this overview, we will quickly revisit the core concept behind TOM, discuss what the Trinity is comprised of, and then encourage you to take the TOM self assessment that will highlight for you which of the Trinity, if any, you are most passionate about.
The concept behind the Trinity of Management says that the bad management kills companies, not a lack of finance. No matter how much money you infuse into a badly managed business, the chances of it succeeding are slim. Whereas if you infuse good management into a financially troubled company, you can expect it to turn around.
We have discovered over the years that most entrepreneurs who fail die of solitude. In other words, they had nobody they could confide in about the problems that they were encountering. And they believed the pernicious idea that they had to do everything by themselves. In our investigations, this idea is the greatest cause of small business failure.
This is to say that people, not money, run businesses.
No matter how big or small a business is, three areas of activities need to be taken care of. First, you need the ability to produce the goods or services one wishes to sell, whether they're shoes or package tours. Second, you need the ability to market one's goods or services. And third, you need the ability to financially manage one's affairs.
If any one of the above is missing, The business is not a business, it shouldn't be called one, as it will never succeed. In assessing the business, you should ascertain which of the three aspects of the business you can take care of personally, and more importantly, which areas you need help with. It must be said at this point that it is extremely difficult to find a person who is capable of competently carrying out the three functions.
Personally, I've never met anyone who could produce the product, market it, and manage the finance of the business all equally well or successfully. Plenty of people try to do it. Many do it badly. But nobody I've ever met has been equally passionate and proficient in all three areas. So let's go deeper by asking which of the three management aspects of the business you have passion for, which areas you may have a skill to do.
In this course, you'll see a link to the TOM self assessment, which will help you determine which of the Trinity you have the most affection, the most passion for, if any. We encourage you to take this brief survey, so I'll help guide your thinking through the BLAST and take action in the follow on course, the deep dive.
Six common misconceptions about business:
1. You have to learn how to do every job in a business.
Whether you’re a one-man band or employ 25 staff, your company will be far more
efficient if each person is doing beautifully what it is they are passionate about doing.
Each member of a team should have an understanding of how other departments
work, sure, but the marketer who tries to create a product or service, market it and
manage the finances will, as Sirolli says “go from doing one thing beautifully to doing
three things badly in a short amount of time”.
2. The success of a business depends on its ideas.
People seem to think they need an amazing new product or service before they can
begin their business. Gary Dahl, the guy who made millions from selling pet rocks
(literally a pebble with two plastic eyes), would say otherwise. The guy who invented
the pool noodle also laughed all the way to the bank. Conversely, it is well known
that the shelves of university research labs are lined with ground-breaking products
that never see the light of day. It is less about the product and more about the
passionate people behind an idea. I completely agree with Sirolli when he writes “In
business, success depends on passion, talent, and skill – and this comes from people,
not ideas.”
3. You have to pay to get help.
The really successful entrepreneurs and business owners have wide networks of
people that they utilize when they need to recruit help. These networks are built
through sheer honesty, by being open and upfront about what it is that you are trying
to achieve. Passion for an idea is contagious and you never know who may have a
cousin between finance jobs who can help you set up your accounting system for free.
The key is building and maintaining supportive networks. Sirolli suggests thus, “Beg,
barter, pay on commission, or offer shares in the future of the company. Do whatever
you have to do to get help, just don’t stay isolate.”
4. “Staying small” is a positive vision for your business.
It is commonly known (and bemoaned), that the economic growth of New Zealand is
stunted by this culture we have of creating and maintaining ‘survival’ businesses –
businesses that allow the owners a comfortable wage but little more. Newsflash:
smalls businesses are no easier to run than midsize and large businesses. Products
and services still need to be marketed, finances need to be managed, the only
difference is scale. An overdue payment or loss of a single client can spell disaster for
a small business. “Staying small” can be riskier than growing, according to Sirolli and
the rate at which small businesses close in tight economic times lends a heap of weight
to his argument.
5. You can never trust anyone.
Another characteristic of New Zealand entrepreneurs and business owners is that
they tend to keep everything close in order to protect themselves and their idea.
“Don’t tell anyone your idea, in case they steal it.” This is one of the main reasons
entrepreneurs fail; they fail to build the crucial supportive networks mentioned in 3:
above and try to do everything themselves.
There’s not a person on earth that could build a company alone. Yes, it is true,
business partnerships are a bit like marriage where the person you married turns out
to be, well, not the person you thought you married. But just like you carried on
meeting other people after your devastating break-up with Johnny when you were
13, you need to carry on meeting and trying out new business partners. “Solitude is
not only bad for the soul, but also business”, says Sirolli.
The key is to court them for a while before jumping in the sack. (Relationships and
business.)
6. The biggest problem for a new business is money.
Money makes running a business easier, no question. But let’s get one thing clear, it is
money management that is the biggest problem for new businesses. Credit is
available providing you can demonstrate to the lenders the skills needed to manage
the money.
You can’t just rock up to a bank with an idea and expect them to risk their customers
money through lending it to you when you have no plan of how you’re going to
manage income and expenditure. You need a “bankable, financially sound business
plan” and putting this together is discussed further by Sirolli in the book.
Starting or revitalizing a business can be a tough gig, sure. The key is to not do it
alone.
The very first thing about business, if you're not passionate, don't even try. The word passion comes from the Latin and it means to suffer. If you are not prepared to sacrifice and suffer for your business, don't even go there. It’s not worth it. Go and do something that you love to do. If you embark in a business, oh my god, you're going to be knocked back.
So unless you're passionate, you're not going to stand up again and keep fighting. That's the meaning of passion.
Your Role on the Team
When I meet a passionate entrepreneur who needs help starting a business or
running a business, he is currently trying to manage a loan, first thing I do is ask him
to tell me his story. Then I grab a piece of paper and a pen and draw the diagram
introduced previously. The smiling face represents you, the entrepreneur.
While the three boxes underneath it represents the three main areas of the business.
The first box P signifies the product or service, which is the foundation of your
business. It must hold appeal for customers in order for the business to make money.
The second box M stands for the company's marketing department, which must get
the word out about the product or service.
No matter how brilliant its product, a company will fail if no one knows that it exists.
And finally, the third box FM represents the financial management arm of the
business, which works to ensure the company remains profitable. If more money is
being spent to make and market a product or service than the business earns in
profits, the company will definitely not survive.
You already know that you need to pinpoint the area of business that matches your
personality, your skills, and most importantly your passion. If you could do what you
truly love to do in your company, what would it be? Would you choose to be in a lab
or studio making a product or spending days and nights on the road trying to sell it?
Or would you rather be handling financial reconciliations, entering data on
QuickBooks, and making fiscal projections from the comfort in a law office? In short,
your first task is to figure out which box most accurately describes you. What you
currently do in your company, which may be a little bit of everything, is not the issue
here.
You must ask yourself what you would choose to do if you had the opportunity to
focus on only one aspect of your business. What do you love to do? The responses
I've received to this question are diverse, but they're always revealing and often
regretful in tone. As a farmer my life is growing organic crops.
I would love to be able to do only that. I love sales and excel at it, but unfortunately
I don't have any time to actually sell to customers since I'm too busy delivering the
product and keeping bankers at bay. I started this business because I had created
some really outstanding and innovative software programs, but now, I'm always
trying to market and sell them which is leaving me frustrated and unhappy, I don't
enjoy my work anymore, I wish I could do what I truly love about this company, what
inspired me to start in the first place.
I love making frames but now I spend all my time counting debtors and paying my
own overdue bills. I dread coming to work each morning because I never know what
new bills will find their way into my inbox. I used to be a bank auditor for a federal
government agency. I really enjoyed working with a team of accountants dealing with
financial issues.
But since opening my own practice I've been struggling to find new clients. I would
love to go back to dealing with numbers instead of people. Drawing the three box
diagram reflecting on the best fit from your view is meant to trigger an aha moment
when you realize this is me. This is why I started the company in the first place.
This is what I do best. As your company's founder this is your opportunity to hire
yourself to do the job that you love instead of trying to fill every position in your
business. Take a minute to draw an arrow linking the smiling face with the box that
best describes you. Now that you know who you are and the trinity of management,
the next step is to find the right people for the other two areas.
Dr. Sirolli briefly explains the self assessment and why it is important.
What you are going to do now, you are going to, assess your own character by answering our questionnaire. The questionnaires, are ten questions about product, ten questions about marketing, ten questions about finance. You read the question and then check your mind and check your heart. And remember, when you answer the question, you have to think, this question, would I do this eight hours a day for the rest of my life?
Please complete this quick self-assessment:
Click on the link below (in RESOURCES) to begin the assessment
It should take about 5–7 minutes.
This will help you:
Identify what your a most interested in
Explore what you are most passionate about
Begin to identify who else you should add to your team
Note: The assessment is for your personal reflection only. Your responses are private and will not be graded.
Interpreting Your Self-Assessment Results
Your self-assessment results likely reflect patterns we've seen historically across many participants. Some of you may have scored very high in one area while scoring much lower in the other two.
For example:
If you scored a 7 or 8 in Product but lower (3, 4, or 5) in Marketing and Finance, you are likely a Product-focused person.
If you scored highest in Marketing, you probably have a Marketing personality.
If your top score was in Finance, you likely have a Finance-oriented mindset.
Sometimes, it’s common to score high in both Product and Marketing, but lower in Finance.
Also, many people confuse Product sales with Marketing — for instance, someone might say, "I love selling my product," and therefore score high in both areas. Keep in mind that activities related to selling often overlap with marketing, so - which do you prefer to do? Create or sell your product?
Now, here’s an important reflection:
If your company grew so much that you couldn’t manage multiple areas yourself, which one would you let go of first?
Which area would you trust a partner to take over because you prefer to keep control of the one you love most?
For example, you might have scored 8 in Product, 8 in Marketing, and 5 in Finance.
At first glance, you might think you are equally strong in both Product and Marketing.
But if you had to choose just one to stay personally involved with, your choice would reveal where your true passion lies.
Or What If You Scored the Same (or nearly the same) on All Three?
If you scored equally across Product, Marketing, and Finance, it suggests you have a balanced skill set.
You are likely a generalist — someone who can adapt and operate across multiple areas of a business effectively.
However, even if your scores are the same, you probably still have a personal preference.
That's why asking yourself:
"If I had to give up two areas and only keep control over one, which would I choose?" becomes so important.
Your answer to this question will help you discover — deep down — where your true passion lies, even when your abilities are broad.
Find the right people to help you!
As you know each branch of Trinity of management must be filled for a
business to succeed since you are the CEO of your business it is your job to make sure
that all three roles are fulfilled by competent passionate individuals. For many of you
the concept of bringing new people into your company is new. I have known
entrepreneurs who struggled for years and yet never hired or asked anyone for help.
There are many reasons why you may have found yourself steering the boat alone
battling water from the bilges metaphorically seeking speaking. Excuses I hear often
include:
I thought the small size of the company would make it easy to manage so I
haven't hired anyone
I haven't looked for people to help me because I believe as long as I budget
my time I will be able to handle it all
Business isn't great I don't have the money to hire anyone
My partners are ill suited for their positions or unwilling to do the work
I hired the people but I still try to control everything myself
I found that this last problem of micromanagement is especially common
amongst entrepreneurs. Frequently business owners act as though their employees
are merely holding down the Fort and their positions which is another way of saying
you handled the job until I have the time to do it the right way. But this management
style is never effective it's completely counterproductive to hire people to oversee
finances create products and come up with the marketing ideas and then overall all of
their decisions.
This is just another way of trying to do everything yourself. Too many
entrepreneurs are afraid to relinquish control; They believe they have to be involved
in every decision, even in areas about which they know nothing or very little.
Although they have a team in place, they do not let the team do what they were
hired to do. It's like owning a restaurant hiring a top-rated chef and constantly
running into the kitchen add salt pepper and some other spice to his dishes. This kind
of micromanagement weakens the business. You need to trust and let others do what
they do best.
Remember the death of an entrepreneur is solitude they'll put it in another way
that death of a business is a solitary entrepreneur. Look at your drawing at the two
boxes that still need to be filled was going to assume responsibility for those two
areas of your company? If you need a market or ask yourself, who do I know in my
community or among my friends and family that has personality skills to sell my
product to customers?
Think about all of your options. Do you know anyone who is unemployed,
underemployed, retired, and willing to reenter the workforce, or simply willing to
work Commission? Is there anyone whom you can trust to take on those challenges so
that you can discuss so that you can focus on your passion? You might also want to
consider finding distributors, agents, or other interested parties who are willing to
represent your work, such as a gallery owner.
If your company lacks a financial manager, you should look for a retired
accountant, bank manager, or controller looking for something to do to keep them
busy. Popular belief among entrepreneurs is that you have to pay people right away
to work your company when in fact this is not always true.
Instead, you must talk to people, let them see how passionate you are about
your business, tell them exactly why and how you need their help. You are likely to
discover that your passion is contagious and that there are people out there who
believe in your work and want to be a part of it. Very often people do not need a
guarantee of immediate financial rewards, they will want to help people because
you're offering them opportunity to do what they love, to forge new partnerships and
business connections, to reenter the workforce, to showcase their skills, to feel fulfilled
or all of the above.
Once you find the right people, each box will be filled by a smiling face this is
the true beginning of your company although there is more work to be done you now
have a team ready to play the game before your business was barely inside the
ballpark. One thing that's important to remember is that your business team is likely
to change perhaps several times period different external forces push and pull
companies in various directions sometimes personal changes are necessary.
Sometimes business owners work with the same team for years without
realizing that is the source of their problems. The same goes they cannot see the
forest for the trees. Business owners must remember the importance of adapting two
changes in the marketplace. The economy and yes even people.
Your brilliant marketer may not be brilliant in a few years if he does not update
his strategy to address changing markets, changing technologies, and changing
economic and cultural climates period of course this does not mean that you cannot
train your team members should stay on top of trends in their respective fields. But at
the same time, you should not feel obligated to hold on to your team member unless
the contribute to the team and makes an effort to boost his job performance.
It's important for you as a business owner to pay attention to the operations of
your company and be honest with yourself if you see a problem period it's easy to
become so absorbed in your work that you begin to overlook the bigger picture come
period to solve this issue, I've decided an assessment tool called the total quality of
the company this assessment as a way of allowing you. You, the business owner to
get a better look at your company, and to evaluate each area as honestly and
objectively as possible.
For the past 25 years I have worked to instill in aspiring and struggling entrepreneurs
the idea that the sooner you know what your passion and skills are, the sooner you
will move your business in the right direction. Knowing who you are and what role
you play in your business is essential for making the trinity of management model
work for your company.
When you are distinctly aware of your strengths and weaknesses, you'll be better
able to put together a team that fulfills all of your business's most important needs a
product or service, a marketing strategy, and good financial management. Yet, one
thing is for sure, entrepreneurs are continually seeking help for their businesses
because they are not succeeding as they had hoped.
About 99 percent of the time, the reason is the lack of management. Sometimes
insufficient management is the result of an entrepreneur attempting to run his business
alone, despite lacking necessary skill and passion for certain areas. In other cases,
there may be a business team in place that is deficient one or more areas or is being
micromanaged by a controlling business owner.
Whatever the specific circumstances may be, inadequate management is usually
responsible for the demise of the business. We next will take a closer look at
common problems faced by struggling entrepreneurs and present some steps you can
take to be more effective as you apply the trinity of management model to your
business.
What happens when a P - or Product person runs the show with little to no collaboration? Hear about Phillip - and why he failed.
Like the bad 'P' - M's need help! Going it alone can quickly lead to failure.
The purpose of business is to make money...right? Well...putting an FM in charge can sometimes lead to disastrous results!
Like successful married couples, successful business teams must know how to listen, compromise, and respect the other's opinions. Furthermore, the most successful couples are those whose skills and personalities complement each other, thereby allowing them to work well as a team. For example, one might handle the finances while the other performs home repairs, one might plan family vacations while the other packs and drives the car.
This cooperative effort must also be active in a business. Just as people have certain roles in a family, so too do members of a business team. When every person knows his part and does it well, the business can succeed. Thank you for listening. We look forward to hearing about your team's ongoing success.
Ten lessons learned from Dr. Sirolli's 45+ years of work in he;[ing over 65,000 people start business globally!
Learn from Dr. Ernesto Sirolli globally known for helping over 65,000 people start their businesses in over 27 countries and 300 communities globally. From the Congo to Kansas, Italy to Colombia, this course introduces you to the Trinity of Management - the 3 key functions of business. It will help you identify your strengths, and help you discover what you are passionate about. Finally, you will leave with a clearer idea about how to build your team - the team that will help you create a more sustainable business.
Dr. Ernesto Sirolli is a community development 'iron man'. He began practicing local economic development in 1971 in the field of International Aid in multiple African countries. That experience led him to develop the Enterprise Facilitation® model and the Trinity of Management® - a social technology tool for economic growth guiding civic leadership, communities, NGOs, and corporations on how to capture the passion, energy, and imagination of their own people with a sustainable legacy. Italian-born, Ernesto lives between California and Italy. He founded the Sirolli Institute (26 years of social enterprise) based on Enterprise Facilitation principles and works globally, leading with the strategy to; Never initiate, never motivate – always respond and work with passionate self-determined people.