Udemy
    •  
    •  
    •  
    •  
    •  
    •  
    •  
    •  
Turn what you know into an opportunity and reach millions around the world.
Learn More
Your cart is empty.
Keep shopping
The Seven Basic Tools of Quality
Rating: 4.7 out of 5(155 ratings)
9,268 students

The Seven Basic Tools of Quality

Use process maps, check sheets, histograms, Pareto Charts, Fishbone, 5 Whys and Run Charts to improve quality
Created byRobert Chapman | Business Improvement Solutions
Last updated 8/2026
English
English [Auto],

What you'll learn

  • Select the right quality tool for the problem, evidence and decision required.
  • Use process maps and check sheets to understand work and gather structured data.
  • Create and interpret histograms and Pareto charts for frequency and distribution.
  • Use Fishbone diagrams and 5 Whys to investigate possible root causes.
  • Use Run Charts to monitor performance and identify meaningful change over time.
  • Combine tool outputs to make evidence-based quality and improvement decisions.
  • Present findings clearly and translate them into corrective or preventive action.

Course content

10 sections • 43 lectures • 3h 30m total length

  • What is covered in this course?2:10

    In this video, we will review what is to come in this course.

  • Disclaimer0:57

    In this video, we will run through a brief disclaimer for this course.

  • What is the purpose of this course?4:47

    In this video, we will review the purpose of this course.

Requirements

  • No previous quality-management or process-improvement experience is required.
  • Templates are provided; standard office or spreadsheet tools are sufficient.
  • You may bring a real quality or process problem to examine during the course.

Description

Quality problems become easier to manage when data is gathered and presented in the right way. This course teaches seven practical quality tools and shows how to use each one to understand a process, investigate causes, monitor performance and make better improvement decisions.


You will work with process maps, check sheets, histograms, Pareto charts, Fishbone diagrams, 5 Whys and Run Charts. The course explains the purpose of each tool, the information it needs and the type of question it can answer. You will learn why choosing the right tool matters and how several tools can be combined during a structured investigation.


Practical demonstrations use realistic scenarios to show how the tools are prepared, populated and interpreted. You will examine frequency and distribution, identify where problems are concentrated, explore possible root causes and monitor performance over time. The emphasis is on understanding what the output means, not simply producing a diagram or chart.


The tools can be used reactively when a quality issue has occurred or proactively to monitor a process and identify risk before performance deteriorates. Templates and examples help you apply the method to your own products, services or workflows.


By the end of the course, you will be able to select an appropriate quality tool, create a clear output and use the evidence to support practical corrective or preventive action.

Who this course is for:

  • Quality professionals developing a practical core toolkit.
  • Process owners and operations managers investigating performance problems.
  • Business analysts and improvement practitioners working with process data.
  • Team leaders who need clear visual tools for quality decisions.

Report abuse