Technology for Airlines: a Fresh Look at the Ecosystem

Presentation of the airline product and tech companies that make it better. What can start ups improve in air travel?
Rating: 4.4 out of 5 (189 ratings)
3,637 students
Technology for Airlines: a Fresh Look at the Ecosystem
Rating: 4.4 out of 5 (189 ratings)
3,637 students
Understand the Airline IT landscape
Identify gaps in the offering
Recognise the big players in the market

Requirements

  • be a frequent air traveler
  • own a smartphone and travel apps
Description

"What tech companies serve the travel market?"

"What are the gaps and opportunities?"

The airline industry is tied to the technology sector since the first Computerised Reservation System (CRS) in the 1960s, a long time before the Internet.

With more and more people owning smartphones, the travel industry is looking for the next big idea which will change the way a billion air travellers shop, book, board and fly every year!

The course will go through the Passenger Journey and the different touch points to analyse the interaction and understand the needs.

The course presents big players in each step of the journey and reveals major gaps in the offering.

The first part of the course looks at the IT Landscape of a typical airline.

The second section expands the view to the Passenger Journey and explains why airlines cannot own the relationship.

The third part focuses on the airline product and how technology improves it.

This is a course for entrepreneurs and anyone interested in both airlines and technology.

Join the latest of the Airline Business Courses on Udemy!

Who this course is for:
  • anyone passionate about airlines and travel in general
  • anyone interested in technology and how it changes the passenger journey
Course content
4 sections • 10 lectures • 1h 0m total length
  • IT Landscape
    05:16
  • The Passenger Journey
    04:44
  • Pre-booking
    03:55
  • Pre-Flight
    06:36
  • The Flight
    01:56
  • Post-Flight
    02:29
  • Disruption
    01:07
  • Frequent Flyer Program
    00:34
  • Presentation
    33 pages
  • Ebook: A Lifelong Flight (aug 2018) by Faical Allou
    00:47

Instructor
Airline Strategy specialist
Faical Allou
  • 4.2 Instructor Rating
  • 482 Reviews
  • 6,135 Students
  • 3 Courses

Faical is an Airline Strategy specialist, speaker  and author of "a Lifelong Flight"

Faical began his career in 2004 in Spain and fell in love with the aviation business. 

After working for two airlines, he joined a consulting firm dedicated to the airline industry. 

For more than 5 years he lead consulting engagements in the areas of Strategy, Network Planning and Revenue Management. 

During his consulting years, he also founded a startup airline in Africa. 

He also held positions at technology companies that delivers solutions to the airline industry. 

In 2018 he published his first novel A Lifelong Flight inspired by his experience in the industry.

His knowledge of the airlines goes beyond the customer facing functions and reaches for the very core of the companies. 

"As a passenger, we don't see the amount of work being done at an airline; we tend to think an airline is only made of pilots and flight attendants but there is so much more happening out there!" 

"I always knew I wanted to work for an airline, but I didn't know what I could do, where to start?" 

"I was lucky I started in the Network Planning area, which is very central and gave me exposure to the entire airline" 

"I had exposure to CEO level issues at a relatively young age and it made me grasp the global picture quicker" 

Faical is an enthusiastic traveler and he visited 50 countries. He loves Live Music and Basketball.