
Develop soft skills to boost workplace performance and leadership, using nonverbal communication, rapport, empathy, reflective listening, and effective public speaking and presentation techniques.
Discover a complete soft skills coach certification with six practical modules, covering communication and conflict resolution, mindset, emotional intelligence, public speaking, creativity, design thinking, and leadership at work.
Discover emotional intelligence (EQ) as the mix of intrapersonal and interpersonal skills that boost self-awareness, relationship management, and nonverbal communication, supported by brain plasticity.
Develop emotional intelligence in the workplace to boost performance, productivity, and job satisfaction. Learn how emotional intelligence drives leadership, collaboration, and resilience across all roles.
Explore your emotional intelligence with a self-assessment covering self-awareness, managing emotions, motivation, empathy, and social skills. See how improving any area enhances leadership and emotional intelligence.
Explore why emotions are contagious via mirror neurons and social learning, showing how observing others shapes feelings, empathy, and workplace mood.
Identify your emotions by distinguishing physiological states from their interpretations to improve emotional self-control and understand emotions as verbs shaped by thought.
Practice emotional awareness by answering guided questions to identify and label feelings, locate sensations, trace origins, observe signals in others, and journal first emotional alerts.
Explore the mind–body connection, facial feedback, and nonverbal cues that shape emotions and confidence, with 80% of meaning conveyed through body language.
Thoughts create emotions; CBT helps you recognize emotion, identify the thought, and change it to shift mood.
Reframe your life narrative by adjusting how you interpret events and choosing empowering meanings over disempowering ones, like viewing a painting from a different frame and light.
Catch negative emotions early to prevent the amygdala-driven rush from silencing the prefrontal cortex, and recognize triggers to regain control through practiced regulation.
Identify and map emotional triggers to understand their unconscious influence on mood and behavior. Learn to shift triggers through exposure, visualization, and replacing negative cues with positive associations.
Learn practical techniques to overcome negative emotions using the five second rule, breathing, and quick actions to calm, de-escalate anger, and regain emotional balance.
Use the cliff metaphor to show how stress accumulates and heightens responses; back away from the cliff to reduce stress, ease emotions, and protect health.
Learn to vent emotions as a healthy release valve for stress, expressing feelings to yourself or a supportive listener rather than merely complaining.
Apply stress reduction techniques by journaling, cultivating flow activities you love, and carving 20 minutes for yourself, while distancing from stressors and tackling overdue tasks like the dishes.
Identify six core emotions using an emotional identification chart that links physiological states and observable behaviors to recognize happiness, anxiety, anger, sadness, fear, and boredom in self and others.
Learn how to establish rapport by aligning body language, tone, and facial expressions through deliberate matching and mirroring, creating a sense of connection and trust with others.
Develop empathy through emotional intelligence, understanding others' emotions, and putting yourself aside to listen without judgment, while applying the golden rule and mirroring without losing boundaries.
Identify apathy, defensiveness, sadness, and anger in others, give them the floor, stay calm, avoid accusation, redirect to solutions, and end conversations that become unproductive.
Develop emotional intelligence for leadership by mastering self-awareness, self-regulation, motivation, empathy, and social skills, with practical tips on journaling, accountability, and communication.
Develop empathy to lead as a manager by reading others' feelings and building trust. Leverage listening, open-ended questions, and awareness of nonverbal cues to handle conflict and feedback.
Master workplace presentation types, including business meetings, conference speaking, sales, training, and entertainment, and learn to tailor informative, persuasive, and sales-focused talks with audience insight, clear explanations, and engaging storytelling.
Overcome stage fright by embracing acceptance, clarifying your why, and visualizing confident performances to reduce anxiety. Develop rituals, routines, and a character to rehearse and present.
Practice builds familiarity and reduces anxiety by moving tasks to implicit memory. Rehearse with the setup, use minimal prompts, and improvise to stay confident when things go wrong.
Minimize nerves before the event by staying organized the night before and accepting anxiety as normal. Incorporate banana, citrus juice, and light caffeine management with routines, humming, and stretches.
Practice meditation to quiet the mind and stay present, focusing on next actions, gratitude, and positive thinking to reduce nerves and enhance focus, creativity, and memory during the event.
Arrive early to acclimate to the venue, use breathing and centering techniques, remind yourself of your purpose, and employ power poses and empowering songs to boost confidence before speaking.
Learn to command the room by building presence, audience understanding, and mental preparedness through practical presentation techniques, confident body language, storytelling, and strategic use of silence and energy.
Learn practical memory techniques to recall your presentation, using outlines and bullet points, cue cards, mental images, and the mind palace to boost confidence and reduce fear of public speaking.
Develop mastery of body language and nonverbal communication to reinforce your message and engage the audience, using illustrators, emblems, regulators, and adapters with confident, purposeful gestures.
Master vocal presentation by balancing volume, clarity, and variety; learn to project with diaphragmatic breath, enunciate clearly, adjust pace and pitch, and use pauses and emotion to engage audiences.
Master practical strategies using notes and cues to stay focused and cover key points in your presentation. Compare full-text scripts, slide notes, and cue cards to engage audiences without over-reading.
Tell a story with your data to reveal meaning and support your point, using visuals like graphs to highlight insights and guide audience action.
Developing rapport helps you connect with your audience by building trust through icebreakers, mirroring, modeling, and relaxed body language.
Learn to use visual aids effectively to boost audience involvement and comprehension, while avoiding distractions; discover best practices for whiteboards, flip charts, PowerPoint, video, and handouts.
Enhance engagement by using videos and worksheets to preview material, trigger discussions, and evoke emotions; learn to integrate videos—from internet streaming to embedded PowerPoint media.
Design effective worksheets and writing exercises for workshops by providing notebooks, pens, and preprinted materials. Keep text minimal with space for answers, and include take-home worksheets and your company information.
Engage your audience with workshop activities, using a curated list of warm-up, transitional, and presentation ideas and a downloadable sheet for practice.
*Top-Rated Udemy Instructor with 1,000,000 Students + Earn an Official Life Coach Certification*
6-courses-in-1! Complete Soft Skills Life Coach Certification!
Most people’s education and job training is focused on hard skills, or technical knowledge or skills. But the truth is that SOFT SKILLS – which are an individual’s characteristics or approach in the workplace, are actually the strongest predictor of job performance, career advancement, and most importantly, satisfaction and fulfillment.
Many job postings seek someone who is a good communicator, creative problem solver, and team player – all of which are soft skills. But where do people learn these skills?
Here! You’ve come to the right place.
In this complete Soft Skills Coach Certification course, you’ll receive 6 complete training programs on 6 of the most important soft skills – which you can use to advance your own career or as a soft skills coach working with clients or within your organization. The 6 soft skills covered in this course are:
Emotional Intelligence
Communication for Difficult Conversations
Public Speaking and Presenting
Creativity, Design Thinking and Innovation
Conflict Management
Growth Mindset for Leaders
By the end of this course, you will:
Feel confident communicating your ideas and needs
Feel comfortable handling difficult conversations or coworkers
Have the soft skills to pivot and get ahead in a changing marketplace
Have the mindset and skills to grow into a leadership position
Below you will learn more about each of the 6 soft skills sections of this course:
1) Emotional Intelligence in the Workplace
Emotional Intelligence to control emotions, prevent conflict, reduce stress, communicate effectively, & manage staff
High levels of EQ in the workplace creates more rewarding, collaborative, and satisfying workplace relationships, which, in turn, leads to reduced stress and anxiety and greater productivity.
You’ll learn how to:
Identify non-verbal communication and body language that tells you what someone else is feeling
Establish rapport and connect to others, allowing you to take on a position of influence and authority and be truly supportive
Develop healthy empathy so that you can truly understand another person’s perspective, while at the same time not being negatively impacted by their emotional state
Listen and communicate effectively using proven reflective listening techniques and simple, powerful communication skills
2) Manager’s Guide to Difficult Conversations
Communication Techniques & Scripts for Handling Difficult Conversations, Conflict Management & Managing Emotions
Approaching difficult conversations without clear goals and effective communication strategies can make matters even worse by eroding trust and damaging relationships.
Whether you’re the CEO, manager, supervisor, team lead, or you work in human resources, it is your responsibility to be the example for how to approach difficult conversations.
The good news is that there are PROVEN TOOLS AND STRATEGIES for handling these situations. Plus, when you prove that you can handle difficult situations with ease and grace it will earn you respect, trust, and adoration from those you work with, improving your relationships as well as the overall atmosphere and productivity of your organization.
3) Public Speaking and Presenting at Work
Master professional presentation skills, develop confidence, command the room, facilitate meetings & design your speech
Public speaking in the workplace is a common requirement for managers and leadership. However, employees can also find themselves asked to present at meetings, facilitate groups or training, or deliver sales pitches.
Whether your goal is to inform, persuade, entertain, or train, there are core communication strategies and presentation techniques that will ensure you give a professional presentation that engages your audience and achieves your desired outcomes.
4) Creativity, Design Thinking, and Innovation for Business
Creativity that Create an Innovative Corporate Culture Using Design Thinking & Problem Solving for the Workplace
In this course, you’ll explore why creativity and innovation are more important for businesses today than ever before.
You’ll learn best practices for unleashing your creative team’s potential by bringing together diverse perspectives and creating an environment that embraces risk taking and removes fear of failure.
You’ll learn what “thinking outside-of-the-box” really means and how to overcome the mental traps that hold back individuals and organizations.
You’ll learn how to apply a powerful creative-problem-solving technique called DESIGN THINKING to your business.
The design thinking process will provide a blueprint for creating innovative products and services by helping your team Understand the needs and problems faced by your customers and clarify the true problems holding back your business
5) Conflict Management in the Workplace
Conflict management: learn conflict resolution skills & effective listening, communication & problem solving techniques
Not all conflict is inherently bad—in fact it can be both healthy and beneficial. When an effective system for managing differences of opinion is put into place, conflicts can be the source of tremendous growth and creativity. When the corporate environment is one of trust and openness, individuals see disagreements as an opportunity to find common ground and conflicts as a source of creative solutions.
Since conflict is a normal part of business life, it is essential to develop the skills to be able to prevent and manage it. The best way to manage conflicts is to stay ahead of it by being prepared, having a clear process for handling conflict, and providing employees with the tools and skills needed to deal with conflict.
6) Growth Mindset for Leadership and Organizations
Become a great leader, unlock employee potential & inspire a creative corporate culture by embracing a growth mindset
It’s not a person’s talent that makes them successful—it’s the belief that they can IMPROVE—and then the action they take to do so. What the most successful leaders have that others don’t is a GROWTH MINDSET.
They believe they, and everyone they work with, are capable of improving.
This course was created to help you identify the differences between a fixed mindset leader and a growth mindset leader so that you can become the latter.
you’ll learn how growth mindset organizations operate differently, why they outperform and outlast fixed mindset organizations, and how you can take make these changes in your organization.
Students who complete this course will receive an official life coach CERTIFICATION from Transformation Academy. This course is also accredited by internationally recognized Continuing Professional Development Standards Agency (Provider No: 50134), and CPD or CEU credits are available upon request.
THIS COURSE IS PART OF OUR MASTER BUSINESS COACH CERTIFICATION (ALONG WITH OUR PRODUCTIVITY COACH, SOFT SKILLS COACH, EMPLOYEE PERFORMANCE COACH, CAREER COACH and SALES COACH CERTIFICATIONS).
We are top Udemy instructors in the personal development and Life Coach certification category. Our courses have been taken by over 1,000,000 happy students from 200 countries.
We have a thriving community for life coaches in the course and we are actively involved and answer questions within 24h.
The course also has a thriving Facebook networking group for life coaches.