ServiceNow Service Catalogs

In this session we are going to learn about The purpose of the above demonstration is to showcase how users can access and use ServiceNow catalog items through both the Service Portal (Employee Center) and the platform view (Service Catalog module). This helps end users understand how to request IT or business services efficiently.

Why it Matters:

->Empowers users to request services on their own.

->Supports self-service operations, reducing dependency on manual IT/HR help.

->Ensures consistency between the portal and platform experiences.

In both methods, users select a catalog item, fill in the required information, and submit a request.

Finally, I’ll share best practices and real-world use cases that bring these lessons to life.

Thank you for watching this session. I’ll see you in the next one—let’s continue our journey building with ServiceNow Service Catalog Architecture.

In this session, we’ll show you how to create a Catalog Items in ServiceNow.

What we'll learn together:

Creating catalog items and building catalog items from the native platform.

Only one process engine can be selected.

Knowing how to add picture and pricing.                                                                                                            Finally, I’ll share best practices and real-world use cases that bring these lessons to life.

Thank you for watching this session. I’ll see you in the next one—let’s continue our journey building with  Configure ServiceNow service catalog item.

In this session i'll explain, how to perform various configurations for a catalog item.

Defining Variables and group them with Variable Sets.

Setting up Catalog UI Policies to control visibility, mandatory fields, and read-only behavior.

Assigning the item to Catalogs and Categories.

Finally, I’ll share best practices and real-world use cases that bring these lessons to life.

Thank you for watching this session. I’ll see you in the next one—let’s continue our journey building with Creating Catalog Item using catalog builder.

In this session I'll explain, how to Create Catalog Item using catalog builder

Starting a new item by selecting a template and entering the title and descriptions

Assigning categories and locations for catalog visibility.

Adding questions (variables) or question sets with detailed options like default values and auto‑populate.

Configuring portal widget settings, access controls (Available For / Not Available For), and fulfillment flow.

Preview the item in portal/mobile view before submitting to dashboard.

Finally, I’ll share best practices and real-world use cases that bring these lessons to life.

Thank you for watching this session. I’ll see you in the next one—let’s continue our journey building with Create Catalog Item Template for standard catalogs using catalog builder.

In this session, we’ll show you how to create a Catalog Items in ServiceNow.

What you'll learn together:

Knowing how to launch the Catalog Builder.

Steps to create Catalog item template.

Building catalog item template for standard catalog item.

knowing how to use override.

Finally, I’ll share best practices and real-world use cases that bring these lessons to life.

Thank you for watching this session. I’ll see you in the next one—let’s continue our journey building with Creating catalog item template for standard catalogs using catalog builder.

In this session, we’ll show you how to create a Catalog Item Template for Record Producers using the Catalog Builder in ServiceNow.

What we'll learn together:

Steps to create a new Record Producer template.

Filling the template details like name, description, and availability.

How to set the destination table where the record will be created ?

To assign catalogs, categories.

To add variable sets or new variables under the Questions tab.                                                                                                       Finally, I’ll share best practices and real-world use cases that bring these lessons to life.

Thank you for watching this session. I’ll see you in the next one—let’s continue our journey building with ServiceNow Order Guides.

In this Session, we’ll walk you through the step-by-step process of creating an "Order Guide" in ServiceNow.

An Order Guide helps you combine multiple catalog items into a single request. It’s perfect for onboarding scenarios where a user needs to request multiple services like a laptop, software installations, and access permissions—all in one go.

In this, we'll learn together:

To create a new Order Guide from scratch .

Enabling Cascade Variables to pass user inputs into individual items .

Adding catalog items to the order guide using Rule Base.

Submitting the request and understanding the result.

You’ll also learn how to make the guide more user-friendly by adding icons and customizing the form display.                                                                                                                             

Finally, I’ll share best practices and real-world use cases that bring these lessons to life.

Thank you for watching this session. I’ll see you in the next one—let’s continue our journey building with ServiceNow Record  Producer.

In this session, we will learn how to create a "Record Producer" in ServiceNow — a catalog item that allows users to submit task-based records through a simple form.

What we'll learn together:

To know how to  create a Record Producer.

Defining the target table, variables, and scripts ?

How many ways are there to create a record producer .

In the end, you'll have a clear understanding of how to automate Record creation effectively.

Finally, I’ll share best practices and real-world use cases that bring these lessons to life.

Thank you for watching this session. I’ll see you in the next one—let’s continue our journey with  ServiceNow Content Item configuration.

In this session, we’ll show you how to create a Content Item in ServiceNow that links to external or internal resources like External catalog, knowledge articles, or Modules.

What we'll learn together:

To know how to add icons, descriptions, and links to the catalog .                                             

To know how to set the content type and target .

To  test the Content Item in the Service Catalog .                                                                                                     Finally, I’ll share best practices and real-world use cases that bring these lessons to life.

Thank you for watching this session. I’ll see you in the next one—let’s continue our journey with creating and configuring Single Row Variable Set.

In this Session, we will learn how to create and configure a Single Row Variable Set and attach it to a catalog item.

By the end of this session  we learn about :

Navigating to the Variable Sets module.

Creating a Single Row Variable Set.

Attaching the variable set to a catalog item.

Testing the catalog item to verify the variable set is properly displayed or not.

Finally, I’ll share best practices and real-world use cases that bring these lessons to life.

Thank you for watching this session. I’ll see you in the next one—let’s continue our journey with creating and configuring Multi Row Variable Set.

In this Session, we’ll show you how to create a Multi-Row Variable Set in ServiceNow and attach it to a catalog item.

What we'll learn together:

To navigate to the Variable Sets module.

To create a Multi-Row Variable Set.

Adding variables like Start Date, End Date, and Software Name.

To link the variable set to a catalog item .                                                                                                                       To test and interact with the variable set .

Multi-Row Variable Sets let users enter multiple sets of data in a table format, making your catalog forms much more dynamic and flexible!

Finally, I’ll share best practices and real-world use cases that bring these lessons to life.

Thank you for watching this session. I’ll see you in the next one—let’s continue our journey with new topic in ServiceNow.